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Intelligent Order Management partners with leading service providers to optimize order management

Today, consumers are demanding more products and services from retailers in a rapidly evolving number of delivery modes. At the same time, retailers are increasingly asking, “how can we go faster” as they work to refine their retail playbook. To meet the demands of the future of their businesses, retailers must consider how to leverage…

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Today, consumers are demanding more products and services from retailers in a rapidly evolving number of delivery modes. At the same time, retailers are increasingly asking, “how can we go faster” as they work to refine their retail playbook. To meet the demands of the future of their businesses, retailers must consider how to leverage interoperable ecosystems to enable frictionless processes from order source through orchestration to intelligent fulfillment and delivery. The industry has not overlooked this truth, with Gartner predicting that by 2023, organizations that have adopted a composable approach will outpace the competition by 80 percent1 in the speed of new initiative implementation.

Against the backdrop of these challenges, Microsoft Dynamics 365 Intelligent Order Management provides the dexterity companies require to accept orders from any source, automate orchestration actions across multiple pathways, and flexibly fulfill and deliver—all in harmony with a growing ecosystem of leading service providers.

Order source systems

Order source systems are the intake valves that represent the sources of the orders that you need to fulfill. These sources can vary not only from one merchant to another but dynamically as buying trends fluctuate and new marketplaces come online.

Dynamics 365 Intelligent Order Management delivers the flexibility required to rapidly scale and incorporate new sources of order intake, whether these sources are business partners, wholesale customers, distributors, or franchises. This is what Intelligent Order Management’s partnership with Magento from Adobe is all about. The pre-built connector for Intelligent Order Management will give your customers the buying options they desire while allowing for order fulfillment from anywhere: be that online, in-store, curbside, or locker pickup.

Another partnership we are excited to introduce is BigCommerce. The pre-built connector for Intelligent Order Management will enable a real-time flow of all orders generated through the BigCommerce platform to route them to a single order orchestration platform. The combination creates a streamlined and efficient data flow that provides a harmonious online shopping experience across the entire customer journey—from processing to management and finally to the fulfillment of the product.

Retailers can go faster by leveraging this new and expanding ecosystem of leading service providers. With these new tools powering the future of their retail supply chains, brand owners gain real-time visibility into each step of the order journey and fulfillment insights in real-time through customizable and integrated dashboards that enable their supply chain team to overcome constraints and improve operational efficiency.

Fulfillment and delivery

Intelligent Order Management is also partnering with service providers like Körber (formerly Warehouse Advantage) to provide seamless end-to-end supply chain experiences for retailers around the world. Körber is a supply chain software provider that empowers organizations to scale their operations on a global level and keep their inventory moving.

Körber’s supply chain flagship warehouse management solution is known for its flexibility and ease of configuration to adapt to changing business needs. In a world that changes constantly, the dexterity to adjust business processes as necessary has become top of mind for retailers looking to compete in today’s ultra-competitive environment. With the pre-built connector for Intelligent Order Management, organizations can use the order information, optimize orchestration, and facilitate strategic sourcing and slotting to mitigate wasted movement and expedited fulfillment.

Together, Intelligent Order Management and Körber empowers users to streamline orders through to execution—saving retailers time, optimizing throughput, and increasing visibility from order to fulfillment.

Another fulfillment and delivery partnership that we are proud to highlight is with Flexe. With the pre-built connector for Intelligent Order Management, organizations can quickly extend to include a team of logistic experts that are dedicated to supporting their business—day in, day out. Microsoft’s partnership with Flexe also provides retailers with access to the largest scalable network of warehouse and fulfillment service providers. This is the beauty and simplicity of Microsoft Power Platform that runs Intelligent Order Management. If you need it, simply connect it through our powerful and intuitive, drag and drop order orchestration designer interface.

Order orchestration actions

As a trusted Microsoft partner and vendor for more than a decade, Vertex, Inc. is a leading global provider of indirect tax software and solutions that integrate with Microsoft’s Dynamics 365 suite. With the pre-built connector for Intelligent Order Management, customers get complete access to Vertex’s tax solutions. Vertex’s innovative solution enables customers to benefit from the automatic posting of sales and use tax and VAT with comprehensive business process support.

“As we collaborate with the team at Microsoft, we remain focused on our mission to deliver the most trusted tax technology, enabling our joint global customers to transact, comply and grow with confidence,” said Nichole Prendergast, Global Partner Leader at Vertex, Inc. “The integration of our tax solutions with Intelligent Order Management is a natural extension of modern supply chain management which requires optimizing tax strategies and efficiency as much as inventory management.”

What’s next?

As we have highlighted with the partnerships announced here, Intelligent Order Management helps businesses go faster by adapting rapidly to complex environments successfully. It gives retailers the ability to get up and running quickly using a range of connectors to existing business applications, order sources, and fulfillment providers. Our next steps are to roll out additional capabilities for Intelligent Order Management in the coming months, including more pre-built connectors, as we continue to develop our partner ecosystem of best-of-breed applications that enhance your ability to capitalize on new order management solutions quickly.

Learn more about how Intelligent Order Management helps companies adapt quickly and fulfill efficiently in this recent blog post or dig deeper into Intelligent Order Management by watching this MyIgnite session on intelligent fulfillment orchestration for optimized delivery.

Further NRF news

1- Gartner, Composable Commerce Must Be Adopted for the Future of Applications, Mike Lowndes, Sandy Shen, 18 June 2020

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Facebook: Recognizing Global Accessibility Awareness Day

As an avid outdoor enthusiast and firefighter, Carly P. has always loved being active. After a life-changing injury paralyzed her from the waist down, she felt lost. Carly recaptured her passion for being outside and found a community of people like her through the nonprofit organization Catalyst Sports. Now, she uses Catalyst Sports’ Facebook page…

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As an avid outdoor enthusiast and firefighter, Carly P. has always loved being active. After a life-changing injury paralyzed her from the waist down, she felt lost. Carly recaptured her passion for being outside and found a community of people like her through the nonprofit organization Catalyst Sports. Now, she uses Catalyst Sports’ Facebook page to spread awareness and share local recreational opportunities for people with physical disabilities.

In addition to providing community to people with disabilities, we’re also working to make the digital world more accessible. 

We will demonstrate our latest accessibility features today at our annual Accessibility Summit. Join us at 10:00AM PT for this livestream on the Meta Accessibility Facebook Page. In addition to product demos and updates, we will host an interview with Molly Burke, a digital creator and blind advocate.

Through a video series on the Meta Accessibility Facebook Page, we’re highlighting how people with disabilities connect and build communities through our technologies, much like Carly. We’ve created both the captioned and audio described versions of these stories.

Today, we’re recapping advances we’ve made over the past year to make our technologies more inclusive. 

Meta Quest

  • Audio Accessibility
    • Audio balance: This option enables you to adjust the balance of the left and right audio channels for comfort, and to better match your ability to hear in each ear. 
    • Mono Audio enables you to hear the same audio from both the left and right speakers on your headset. 
    • You’ll find both features under the Accessibility tab in your headset’s Settings menu.

Product mock of audio accessibility on Meta Quest

  • Adjust Height  
    • This feature allows you to experience VR from a “standing” vantage point even while reclining or seated. This can improve the VR experience for people who use wheelchairs, have limited mobility or are unable to use the Quest headset while standing. 
    • We first introduced this as an experimental feature (called Raise View) last June and have now made it permanent after receiving positive feedback from the disability community. 
    • You can find this feature in the Accessibility tab in Quest’s Settings menu.

Portal

  • Video relay service (VRS)
    • In December, we began supporting video relay service (VRS) applications on Portal  for people who use American Sign Language (ASL), through a collaboration with ZP Better Together.
    • Through the ZP apps on Portal and human interpreters, people who use American Sign Language can now easily communicate in both English and Spanish. 
    • Portal’s unique AI-powered camera always keeps you in frame and in focus, even when you’re moving, so your face and hands can always be seen.
  • Captions
    • We’ve also added customizable closed captions for streamed content on TV and Touch, as well as added support for live captions into integrated work productivity apps Zoom and Workplace Live.

Instagram

  • Auto-generated captions for Feed videos
    • In March, we introduced auto-generated captions for Feed videos on iOS and Android in English, Spanish, Portuguese, French, Arabic, Vietnamese, Italian, German, Turkish, Russian, Thai, Tagalog, Urdu, Malay, Hindi and Japanese to start. 
    • More importantly, captions are automatically turned on by default when a creator uploads a video to their Feed. Over 140 million videos were created with auto-generated captions in the last 30 days.
    • Creators retain the ability to turn captions off when they choose and viewers can turn captions on or off using on-screen controls.

Product mock of Instagram auto-generated captions

Stickers on Facebook and Messenger

  • We added alt text descriptions to the more than 10,000 stickers available on Facebook and Messenger, making it possible for people who are blind and visually impaired to understand and use them. 

Avatars

  • Earlier this year, we introduced the ability to have your same avatar across Facebook, Instagram, Messenger and Quest. 
  • There are also new avatar options, including over-the-ear hearing aids and cochlear implants in addition to more face shapes, skin tones, expressions, and stickers. 
  • Wheelchairs are now available as stickers on Facebook, Instagram and Messenger so your avatar can better represent who you are or who you want to be.

Product mock of accessibility features of Avatars

Open Source

  • Lexical is a JavaScript framework built to improve text editing on Facebook, WhatsApp, Messenger and Workplace, with accessibility as a priority. 
  • In April, Lexical was released into open source to allow the rest of the world to benefit from these improvements. 
  • With this new framework, people can express their ideas in text via dictation, and readers can experience character-by-character navigation — a feature previously unavailable in similar editors.

Reality Labs Research

  • We’re exploring how improvements in audio quality can enable more realistic presence and perceptual superpowers in augmented and virtual reality— technological advancements that can also help us hear better in noisy environments. 
  • Our team of hearing scientists is also exploring how to reencode sound and present it through closed captioning.
  • While this is still early research, we are excited to learn more about how emerging audio technologies can improve the lives of people with hearing loss. 

Image showing audio research

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Facebook: Announcing New Products to Make Business Messaging Easier

The way people and businesses communicate is changing. One billion people message with a business each week on WhatsApp, Messenger and Instagram Direct — whether it’s DMing brands, browsing product catalogs, asking for support, or interacting with stories. This consumer behavior is accelerating and it’s changing how business gets done. Today at Conversations, our inaugural…

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The way people and businesses communicate is changing. One billion people message with a business each week on WhatsApp, Messenger and Instagram Direct — whether it’s DMing brands, browsing product catalogs, asking for support, or interacting with stories. This consumer behavior is accelerating and it’s changing how business gets done. Today at Conversations, our inaugural business messaging event, we discussed how messaging is transforming interactions between people and businesses, and announced new products to make conversations easier.

Introducing Cloud-based API on the WhatsApp Business Platform

Today, Mark Zuckerberg announced we’re opening up the new, cloud-based version of the WhatsApp Business Platform, hosted by Meta, to any business across the world. With this new API, we’re offering free, secure cloud hosting services so businesses and developers can easily access our service within minutes, build directly on top of WhatsApp to customize their experience and increase their response time for their customers. So now, whether a business wants to work with one of our 100+ partners or access our service directly, it will be much faster to get up and running on WhatsApp.

When growing a business, you need smart, robust and easy-to-use conversation tools. For smaller businesses using the WhatsApp Business app, we’re building tools so it’s easier to handle an influx of chats as they grow their customer base. 

Launching Recurring Notifications on Messenger

Today we’re announcing a new way for businesses to keep the conversation going with Recurring Notifications. As businesses acquire new customers and begin to scale operations, there’s incredible opportunity to build loyalty and trust — and we believe this is where the value of messaging really shines. This new capability makes it easy to re-engage people right in the messaging thread and deliver tailored messaging at the best time for customers, whether to hear about special promotions, new product drops or tips and tricks.

You can choose the topics you’d like to let people opt-in to, how often customers can hear from you and shape your content, so your messages are always on-brand and relevant. Recurring notifications will also be available for businesses on Instagram this fall.

We also highlighted our click-to-message ads to help customers immediately start conversations with businesses, our CRM platform Kustomer and Meta Business Suite for higher volumes of messages across Facebook, Messenger and Instagram. Read more about our product investments in business messaging on our Meta for Developers blog.

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Facebook: Introducing New Members of the Oversight Board

Today, Meta welcomes the newest members of the Oversight Board who have just been appointed — Paolo Carozza, Khaled Mansour, and Pamela San Martin. Per the Oversight Board Bylaws, we worked together with the board to identify and select these members over the last few months. Over the next few months we will continue to…

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Today, Meta welcomes the newest members of the Oversight Board who have just been appointed — Paolo Carozza, Khaled Mansour, and Pamela San Martin.

Per the Oversight Board Bylaws, we worked together with the board to identify and select these members over the last few months. Over the next few months we will continue to support and work with the board to select additional members. The new members reflect a wide range of views and experiences, and will bring a variety of perspectives to the board’s existing expertise.

The Oversight Board represents a unique model for social media governance. From its inception, we knew its impact would come not just from its decisions on individual cases, but also from broader recommendations on how we can improve our policies and processes. In the time since they began hearing cases and issuing decisions and recommendations, they’ve been playing a bigger role in setting precedent and direction for our content policies and how we enforce them.  We look forward to welcoming the new board members into this process.

We will update this Newsroom Post as additional members are appointed. We are grateful to all board members for lending their expertise to our content moderation efforts.

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