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Analyze customer churn probability using call transcription and customer profiles with Amazon SageMaker

Regardless of the industry or product, customers are the most important component in a business’s success and growth. Businesses go to great lengths to acquire and more importantly retain their existing customers. Customer satisfaction links directly to revenue growth, business credibility, and reputation. These are all key factors in a sustainable and long-term business growth…



[]Regardless of the industry or product, customers are the most important component in a business’s success and growth. Businesses go to great lengths to acquire and more importantly retain their existing customers. Customer satisfaction links directly to revenue growth, business credibility, and reputation. These are all key factors in a sustainable and long-term business growth strategy.

[]Given the marketing and operational costs of customer acquisition and satisfaction, and how costly losing a customer to a competitor can be, generally it’s less costly to retain new customers. Therefore, it’s crucial for businesses to understand why and when a customer might stop using their services or switch to a competitor, so they can take proactive measures by providing incentives or offering upgrades for new packages that could encourage the customer to stay with the business.

[]Customer service interactions provide invaluable insight into the customer’s opinion about the business and its services, and can be used, in addition to other quantitative factors, to enable the business to better understand the sentiment and trends of customer conversations and to identify crucial company and product feedback. Customer churn prediction using machine learning (ML) techniques can be a powerful tool for customer service and care.

[]In this post, we walk you through the process of training and deploying a churn prediction model on Amazon SageMaker that uses Hugging Face Transformers to find useful signals in customer-agent call transcriptions. In addition to textual inputs, we show you how to incorporate other types of data, such as numerical and categorical features in order to predict customer churn.


[]To try out the solution in your own account, make sure that you have the following in place:

[]The JumpStart solution launch creates the resources properly set up and configured to successfully run the solution.

Architecture overview

[]In this solution, we focus on SageMaker components. We use SageMaker training jobs to train the churn prediction model and a SageMaker endpoint to deploy the model. We use Amazon Simple Storage Service (Amazon S3) to store the training data and model artifacts, and Amazon CloudWatch to log training and endpoint outputs. The following figure illustrates the architecture for the solution.


Exploring the data

[]In this post, we use a mobile operator’s historical records of which customers ended up churning and which continued using the service. The data also includes transcriptions of the latest phone call conversations between the customer and the agent (which could also be the streaming transcription as the call is happening). We can use this historical information to train an ML classifier model, which we can then use to predict the probability of customer churn based on the customer’s profile information and the content of the phone call transcription. We create a SageMaker endpoint to make real-time predictions using the model and provide more insight to customer service agents as they handle customer phone calls.

[]The dataset we use is synthetically generated and available under the CC BY 4.0 license. The data used to generate the numerical and categorical features is based on the public dataset KDD Cup 2009: Customer relationship prediction. We have generated over 50,000 samples and randomly split the data into 45,000 samples for training and 5,000 samples for testing. In addition, the phone conversation transcripts were synthetically generated using the GPT2 (Generative Pre-trained Transformer 2) algorithm. The data is hosted on Amazon S3.

[]More details on customer churn classification models using similar data, and also step-by-step instructions on how to build a binary classifier model using similar data, can be found in the blog post Predicting Customer Churn with Amazon Machine Learning. That post is focused more on binary classification using the tabular data. This blog post approaches this problem from a different perspective, and brings in natural language processing (NLP) by processing the context of agent-customer phone conversations.

[]The following are the attributes (features) of the customer profiles dataset:

  • CustServ Calls – The number of calls placed to customer service
  • State: The US state in which the customer resides, indicated by a two-letter abbreviation; for example, OH or NJ
  • VMail Message – The average number of voice mail messages per month
  • Account Length – The number of days that this account has been active
  • Day Mins, Day Calls, Day Charge – The billed cost for calls placed during the day
  • Eve Mins, Eve Calls, Eve Charge – The billed cost for calls placed during the evening
  • Night Mins, Night Calls, Night Charge – The billed cost for calls placed during nighttime
  • Intl Mins, Intl Calls, Intl Charge – The billed cost for international calls
  • Location – Whether the customer is located in urban, suburban, rural, or other areas
  • State – The state location of the customer
  • Plan – The plan category
  • Limit – Limited or unlimited plan type
  • Text – The synthetic GPT-2 generated transcription of the customer-agent phone conversation
  • Y: Whether the customer left the service (true/false)

[]The last attribute, Y, is known as the target feature, or the feature we want the ML model to predict. Because the target feature is binary (true/false), the type of modeling is a binary classification model. The model we train later in this post predicts the likelihood of churn as well.

[]We don’t go over exploratory data analysis in this post. For more details, see Predicting Customer Churn with Amazon Machine Learning and the Customer Churn Prediction with XGBoost sample notebook.

[]The training script is developed to allow the ML practitioner to pick and choose the features used in training. For example, we don’t use all the features in training. We focus more on the maturity of the customer’s account, number of times the customer has contacted customer service, type of plan they have, and transcription of the latest phone call. You can use additional features in training by including the list in the hyperparameters, as we show in the next section.

[]The transcription of customer-agent phone call in the text column is synthetic text generated by ML models using the GPT2 algorithm. Its purpose is to show how you can apply this solution to real-world customer service phone conversations. GPT2 is an unsupervised transformer language model developed by OpenAI. It’s a powerful generative NLP model that excels in processing long-range dependencies, and is pre-trained on a diverse corpus of text. For more details on how to generate text using GPT2, see Experimenting with GPT-2 XL machine learning model package on Amazon SageMaker and the Creative Writing using GPT2 Text Generation example notebook.

Train the model

[]For this post, we use the SageMaker PyTorch Estimator to build a SageMaker estimator using an Amazon-built Docker container that runs functions defined in the supplied entry_point Python script within a SageMaker training job. The training job is started by calling .fit() on this estimator. Later, we deploy the model by calling the .deploy() method on the estimator. Visit Amazon SageMaker Python SDK technical documentation for more details on preparing PyTorch scripts for SageMaker training and using the PyTorch Estimator.

[]Also, visit Available Deep Learning Containers Images on GitHub to get a list of supported PyTorch versions. At the time of this writing, the latest version available is PyTorch 1.8.1 with Python version 3.6. You can update the framework version to the latest supported version by changing the framework_version parameter in the PyTorch Estimator. You can also use SageMaker utility API image URIs to get the latest list of supported versions.

[]The hyperparameters dictionary defines which features we want to use for training and also the number of trees in the forest (n-estimators) for the model. You can add any other hyperparameters for the RandomForestClassifier; however, you also need revise your custom training script to receive these parameters in the form of arguments (using the argparse library) and add them to your model. See the following code:

hyperparameters = { “n-estimators”: 100, “numerical-feature-names”: “CustServ Calls,Account Length”, “categorical-feature-names”: “plan,limit”, “textual-feature-names”: “text”, “label-name”: “y” } estimator = PyTorch( framework_version=’1.8.1′, py_version=’py3′, entry_point=’’, source_dir=’path/to/source/directory’, hyperparameters=hyperparameters, role=iam_role, instance_count=1, instance_type=’ml.p3.2xlarge’, output_path=’s3://path/to/output/location’, code_location=’s3://path/to/code/location’, base_job_name=base_job_name, sagemaker_session=sagemaker_session, train_volume_size=30 ) []If you launched the SageMaker JumpStart solution in your account, the custom scripts are available in your Studio files. We use the script. This script receives a list of numerical features, categorical features, textual features, and the target label, and trains a SKLearn RandomForestClassifier on the data. However, the key here is processing the features before using them in the classifier, especially the call transcription. The following figure shows this process, which applies imputing to numerical features and replaces missing values with mean, one-hot encoding to categorical features, and embeds transformers to textual features.


[]The purpose of the script presented in this post is to provide an example of how you can develop your own custom feature transformation pipeline. You can apply other transformations to the data based on your specific use case and the nature of your dataset, and make it as complex or as simple as you want. For example, depending on the nature of your dataset and the results of the exploratory data analysis, you may want to consider normalization, log transformation, or dropping records with null values. For a more complete list of feature transformation techniques, visit SKLearn Dataset Transformations.

[]The following code snippet shows you how to instantiate these transformers for numerical and categorical features, and how to apply them to your dataset. More details on how these are done in the training script is available in the script that is launched in your files by the JumpStart solution.

from sklearn.impute import SimpleImputer from sklearn.preprocessing import OneHotEncoder # Instantiate transformers numerical_transformer = SimpleImputer(missing_values=np.nan, strategy=’mean’, add_indicator=True) categorical_transformer = OneHotEncoder(handle_unknown=”ignore”) # Train transformers on data, and store transformers for future use by predict function joblib.dump(numerical_transformer, Path(args.model_dir, “numerical_transformer.joblib”)) joblib.dump(categorical_transformer, Path(args.model_dir, “categorical_transformer.joblib”)) # transform the data numerical_features = numerical_transformer.transform(numerical_features) categorical_features = categorical_transformer.transform(categorical_features) []Now let’s focus on the textual data. We use Hugging Face sentence transformers, which you can use for sentence embedding generation. They come with pre-trained models that you can use out of the box based on your use case. In this post, we use the bert-base-nli-cls-token model, which is described in Sentence-BERT: Sentence Embeddings using Siamese BERT-Networks.

[]Recently, SageMaker introduced new Hugging Face Deep Learning Containers (DLCs) that enable you to train, fine-tune, and run inference using Hugging Face models for NLP on SageMaker. In this post, we use the PyTorch container and a custom training script. For this purpose, in our training script, we define a BertEncoder class based on Hugging Face SentenceTransformer and define the pre-trained model as bert-base-nli-cls-token, as shown in the following code. The reason for this is to be able to apply the transformer to the dataset in the same way as the other dataset transformers, with the applying .transform() method. The benefit of using Hugging Face pre-trained models is that you don’t need to do additional training to be able to use the model. However, you can still fine-tune the models with custom data, as described in Fine-tuning a pretrained model.

from sentence_transformers import SentenceTransformer # Define a class for BertEncoder class BertEncoder(BaseEstimator, TransformerMixin): def __init__(self, model_name=’bert-base-nli-cls-token’): self.model = SentenceTransformer(model_name) self.model.parallel_tokenization = False def fit(self, X, y=None): return self def transform(self, X): output = [] for sample in X: encodings = self.model.encode(sample) output.append(encodings) return output # Instantiate the class textual_transformer = BertEncoder() # Apply the transformation to textual features textual_features = textual_transformer.transform(textual_features) []Now that the dataset is processed and ready to be consumed by an ML model, we can train any classifier model to predict if a customer will churn or not. In addition to predicting the class (0/1 or true/false) for customer churn, these models also generate the probability of each class, meaning the probability of a customer churning. This is particularly useful for customer service teams for strategizing the incentives or upgrades they can offer to the customer based on how likely the customer is to cancel the service or subscription. In this post, we use the SKLearn RandomForestClassifier model. You can choose from many hyperparameters for this model and also optimize the hyperparameters for a more accurate model prediction by using strategies like grid search, random search, and Bayesian search. SageMaker automatic hyperparameter tuning can be a powerful tool for this purpose.

[]Training the model in is handled by the train_fn() function in the custom script. This function is called when the .fit() method is applied to the estimator. This function also stores the trained model and trained data transformers on Amazon S3. These files are used later by model_fn() to load the model for inference purposes.

[]train_fn() also includes evaluation of the trained model, and provides accuracy scores for the model for both train and test datasets. This helps you better evaluate model performance. Because this is a classification problem, we recommend including other metrics in your evaluation script, for example F1 score, ROC AUC score, and recall score, the same way we added accuracy scores. These are printed as the training progresses. Because we’re using synthetic data for training the model in this example notebook, especially for the agent-customer call transcription, we’re not expecting to see high-performing models with regards to classification metrics, and therefore we’re not focusing on these metrics in this example. However, when you use your own data, you should consider how each classification metric could impact the applicability of the model to your use case. Training this model on 45,000 samples on an ml.p3.2xlarge instance takes about 30 minutes.{ ‘train’: ‘s3://path/to/your/train.jsonl’)), ‘test’: ‘s3://path/to/your/test.jsonl’)) }) []When you’re comfortable with the performance of your model, you can move to the next step, which is deploying your model for real-time inference.

Deploy the model

[]When the training is complete, you can deploy the model as a SageMaker hosted endpoint for real-time inference, or use the model for offline batch inference, using SageMaker batch transform. The task of performing inference (either real time or batch) is handled by four main functions in the custom script:

  • input_fn() processes the input data
  • model_fn() loads the trained model artifacts from Amazon S3
  • predict_fn() makes predictions
  • output_fn() prepares the model output

[]The following diagram illustrates this process.


[]The following script is a snippet of the script, and shows how the four functions work together to perform inference:

# Model function to load the trained model and trained transformers from S3 def model_fn(model_dir): print(‘loading feature_names’) numerical_feature_names, categorical_feature_names, textual_feature_names = load_feature_names(Path(model_dir, “feature_names.json”)) print(‘loading numerical_transformer’) numerical_transformer = joblib.load(Path(model_dir, “numerical_transformer.joblib”)) print(‘loading categorical_transformer’) categorical_transformer = joblib.load(Path(model_dir, “categorical_transformer.joblib”)) print(‘loading textual_transformer’) textual_transformer = BertEncoder() classifier = joblib.load(Path(model_dir, “classifier.joblib”)) model_assets = { ‘numerical_feature_names’: numerical_feature_names, ‘numerical_transformer’: numerical_transformer, ‘categorical_feature_names’: categorical_feature_names, ‘categorical_transformer’: categorical_transformer, ‘textual_feature_names’: textual_feature_names, ‘textual_transformer’: textual_transformer, ‘classifier’: classifier } return model_assets # Input Preparation Function to receive the request body and ensure proper format def input_fn(request_body_str, request_content_type): assert ( request_content_type == “application/json” ), “content_type must be ‘application/json'” request_body = json.loads(request_body_str) return request_body # Predict function to make inference def predict_fn(request, model_assets): print(‘making batch’) request = [request] print(‘extracting features’) numerical_features, categorical_features, textual_features = extract_features( request, model_assets[‘numerical_feature_names’], model_assets[‘categorical_feature_names’], model_assets[‘textual_feature_names’] ) print(‘transforming numerical_features’) numerical_features = model_assets[‘numerical_transformer’].transform(numerical_features) print(‘transforming categorical_features’) categorical_features = model_assets[‘categorical_transformer’].transform(categorical_features) print(‘transforming textual_features’) textual_features = model_assets[‘textual_transformer’].transform(textual_features) # Concatenate Features print(‘concatenating features’) categorical_features = categorical_features.toarray() textual_features = np.array(textual_features) textual_features = textual_features.reshape(textual_features.shape[0], -1) features = np.concatenate([ numerical_features, categorical_features, textual_features ], axis=1) print(‘predicting using model’) prediction = model_assets[‘classifier’].predict_proba(features) probability = prediction[0][1].tolist() output = { ‘probability’: probability } return output # Output function to prepare the output def output_fn(prediction, response_content_type): assert ( response_content_type == “application/json” ), “accept must be ‘application/json'” response_body_str = json.dumps(prediction) return response_body_str []To deploy the model, when the training is complete, we use the .deploy() method on the estimator and define the number and type of instances we want to attach to the endpoint, and SageMaker manages the infrastructure on your behalf. When calling the endpoint from the notebook, we use a SageMaker SDK predictor. The predictor sends data to an endpoint (as part of a request), and interprets the response. See the following code:

# Deploy the predictor predictor = estimator.deploy( endpoint_name=endpoint_name, instance_type=’ml.p3.2xlarge’, initial_instance_count=1 ) predictor.serializer = JSONSerializer() predictor.deserializer = JSONDeserializer() []This deploys the model as an endpoint predictor. After deployment is complete, we can use that to make predictions on sample data. Let’s determine the probability of churn for a hypothetical customer:

data = { “CustServ Calls”: 10.0, “Account Length”: 66, “plan”: “B”, “limit”: “limited”, ‘text’: “Well, I’ve been dealing with TelCom for three months now and I am quite happy with your service”} response = predictor.predict(data=data) print(“{:.2%} probability of churn”.format(response[‘probability’])) []In this case, the probability of churn is about 31%. For the same customer, we change the transcript to “I have been using your service for 6 months and I am disappointed in your customer service.” The probability of churn increases to over 46%. This demonstrates that a change in the customer’s sentiment affects the probability of churn.

Clean up

[]To clean up the resources and stop incurring charges in your account, you can delete the endpoint:



[]As we explained earlier, you can use additional features in training and also incorporate more feature transformers in the feature engineering pipeline, which can help improve model performance.

[]In addition, now that you have a working endpoint that is performing real-time inference, you can use it for your applications or website. However, your SageMaker endpoint is still not public facing, so you need to build an API Gateway to allow external traffic to your SageMaker endpoint. Amazon API Gateway is a fully managed service that makes it easy for developers to create, publish, maintain, monitor, and secure APIs at any scale. You can use API Gateway to present an external-facing, single point of entry for SageMaker endpoints, and provide security, throttling, authentication, firewall as provided by AWS WAF, and more. With API Gateway mapping templates, you can invoke your SageMaker endpoint with a REST API request and receive an API response back without needing any intermediate AWS Lambda functions, thereby improving the performance and cost-effectiveness of your applications.

[]To create an API Gateway and use it to perform real-time inference with your SageMaker endpoint (see the following architecture), you can follow the instructions outlined in Creating a machine learning-powered REST API with Amazon API Gateway mapping templates and Amazon SageMaker.


[]In addition, you can use Amazon Transcribe to generate transcriptions of recorded customer-agent conversations and use them for training purposes, and also use Amazon Transcribe streaming to send the conversation audio stream and receive a stream of text in real time. You can use this text stream to add a real-time speech-to-text capability to your applications and also send that text to the endpoint and provide customer churn insights to your customer service agents in real time.


[]In this post, we explained an end-to-end solution for creating a customer churn prediction model based on customer profiles and customer-agent call transcriptions. The solution included training a PyTorch model with a custom script and creating an endpoint for real-time model hosting. We also explained how you can create a public-facing API Gateway that can be securely used in your mobile applications or website. In addition, we explained how you can use Amazon Transcribe for batch or real-time transcription of customer-agent conversations, which you can use for training of your model or real-time inference.

[]For more SageMaker examples, visit the Amazon SageMaker Examples GitHub repo. For more PyTorch BYO script examples, visit the following GitHub repository. For more SageMaker Python examples for MXNet, TensorFlow, and PyTorch, visit the Amazon SageMaker Pre-Built Framework Containers and the Python SDK GitHub repo. Additional information about SageMaker is available in the technical documentation.

About the Author

[]Nick Minaie is an Sr AI/ML Specialist Solutions Architect with AWS, helping customers on their journey to well-architected machine learning solutions at scale. In his spare time, Nick enjoys family time, abstract painting, and exploring nature.



[] Ehsan M. Kermani is a Machine Learning Engineer in the AWS ML Automation Services group. He helps customers through their MLOps journey by providing his expertise in Software Engineering best practices to solve customers’ end-to-end Machine Learning tasks from infrastructure to deployment.


[]Dr. Li Zhang is a Principal Product Manager-Technical for Amazon SageMaker JumpStart and Amazon SageMaker built-in algorithms, a service that helps data scientists and machine learning practitioners get started with training and deploying their models, and uses reinforcement learning with Amazon SageMaker. His past work as a principal research staff member and master inventor at IBM Research has won the test of time paper award at IEEE INFOCOM.


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Build a GNN-based real-time fraud detection solution using Amazon SageMaker, Amazon Neptune, and the Deep Graph Library

Fraudulent activities severely impact many industries, such as e-commerce, social media, and financial services. Frauds could cause a significant loss for businesses and consumers. American consumers reported losing more than $5.8 billion to frauds in 2021, up more than 70% over 2020. Many techniques have been used to detect fraudsters—rule-based filters, anomaly detection, and machine…




Fraudulent activities severely impact many industries, such as e-commerce, social media, and financial services. Frauds could cause a significant loss for businesses and consumers. American consumers reported losing more than $5.8 billion to frauds in 2021, up more than 70% over 2020. Many techniques have been used to detect fraudsters—rule-based filters, anomaly detection, and machine learning (ML) models, to name a few.

In real-world data, entities often involve rich relationships with other entities. Such a graph structure can provide valuable information for anomaly detection. For example, in the following figure, users are connected via shared entities such as Wi-Fi IDs, physical locations, and phone numbers. Due to the large number of unique values of these entities, like phone numbers, it’s difficult to use them in the traditional feature-based models—for example, one-hot encoding all phone numbers wouldn’t be viable. But such relationships could help predict whether a user is a fraudster. If a user has shared several entities with a known fraudster, the user is more likely a fraudster.

Recently, graph neural network (GNN) has become a popular method for fraud detection. GNN models can combine both graph structure and attributes of nodes or edges, such as users or transactions, to learn meaningful representations to distinguish malicious users and events from legitimate ones. This capability is crucial for detecting frauds where fraudsters collude to hide their abnormal features but leave some traces of relations.

Current GNN solutions mainly rely on offline batch training and inference mode, which detect fraudsters after malicious events have happened and losses have occurred. However, catching fraudulent users and activities in real time is crucial for preventing losses. This is particularly true in business cases where there is only one chance to prevent fraudulent activities. For example, in some e-commerce platforms, account registration is wide open. Fraudsters can behave maliciously just once with an account and never use the same account again.

Predicting fraudsters in real time is important. Building such a solution, however, is challenging. Because GNNs are still new to the industry, there are limited online resources on converting GNN models from batch serving to real-time serving. Additionally, it’s challenging to construct a streaming data pipeline that can feed incoming events to a GNN real-time serving API. To the best of the authors’ knowledge, no reference architectures and examples are available for GNN-based real-time inference solutions as of this writing.

To help developers apply GNNs to real-time fraud detection, this post shows how to use Amazon Neptune, Amazon SageMaker, and the Deep Graph Library (DGL), among other AWS services, to construct an end-to-end solution for real-time fraud detection using GNN models.

We focus on four tasks:

  • Processing a tabular transaction dataset into a heterogeneous graph dataset
  • Training a GNN model using SageMaker
  • Deploying the trained GNN models as a SageMaker endpoint
  • Demonstrating real-time inference for incoming transactions

This post extends the previous work in Detecting fraud in heterogeneous networks using Amazon SageMaker and Deep Graph Library, which focuses on the first two tasks. You can refer to that post for more details on heterogeneous graphs, GNNs, and semi-supervised training of GNNs.

Businesses looking for a fully-managed AWS AI service for fraud detection can also use Amazon Fraud Detector, which makes it easy to identify potentially fraudulent online activities, such as the creation of fake accounts or online payment fraud.

Solution overview

This solution contains two major parts.

The first part is a pipeline that processes the data, trains GNN models, and deploys the trained models. It uses AWS Glue to process the transaction data, and saves the processed data to both Amazon Neptune and Amazon Simple Storage Service (Amazon S3). Then, a SageMaker training job is triggered to train a GNN model on the data saved in Amazon S3 to predict whether a transaction is fraudulent. The trained model along with other assets are saved back to Amazon S3 upon the completion of the training job. Finally, the saved model is deployed as a SageMaker endpoint. The pipeline is orchestrated by AWS Step Functions, as shown in the following figure.

The second part of the solution implements real-time fraudulent transaction detection. It starts from a RESTful API that queries the graph database in Neptune to extract the subgraph related to an incoming transaction. It also has a web portal that can simulate business activities, generating online transactions with both fraudulent and legitimate ones. The web portal provides a live visualization of the fraud detection. This part uses Amazon CloudFront, AWS Amplify, AWS AppSync, Amazon API Gateway, Step Functions, and Amazon DocumentDB to rapidly build the web application. The following diagram illustrates the real-time inference process and web portal.

The implementation of this solution, along with an AWS CloudFormation template that can launch the architecture in your AWS account, is publicly available through the following GitHub repo.

Data processing

In this section, we briefly describe how to process an example dataset and convert it from raw tables into a graph with relations identified among different columns.

This solution uses the same dataset, the IEEE-CIS fraud dataset, as the previous post Detecting fraud in heterogeneous networks using Amazon SageMaker and Deep Graph Library. Therefore, the basic principle of the data process is the same. In brief, the fraud dataset includes a transactions table and an identities table, having nearly 500,000 anonymized transaction records along with contextual information (for example, devices used in transactions). Some transactions have a binary label, indicating whether a transaction is fraudulent. Our task is to predict which unlabeled transactions are fraudulent and which are legitimate.

The following figure illustrates the general process of how to convert the IEEE tables into a heterogeneous graph. We first extract two columns from each table. One column is always the transaction ID column, where we set each unique TransactionID as one node. Another column is picked from the categorical columns, such as the ProductCD and id_03 columns, where each unique category was set as a node. If a TransactionID and a unique category appear in the same row, we connect them with one edge. This way, we convert two columns in a table into one bipartite. Then we combine those bipartites along with the TransactionID nodes, where the same TransactionID nodes are merged into one unique node. After this step, we have a heterogeneous graph built from bipartites.

For the rest of the columns that aren’t used to build the graph, we join them together as the feature of the TransactionID nodes. TransactionID values that have the isFraud values are used as the label for model training. Based on this heterogeneous graph, our task becomes a node classification task of the TransactionID nodes. For more details on preparing the graph data for training GNNs, refer to the Feature extraction and Constructing the graph sections of the previous blog post.

The code used in this solution is available in src/scripts/ You can also experiment with data processing through the Jupyter notebook src/sagemaker/01.FD_SL_Process_IEEE-CIS_Dataset.ipynb.

Instead of manually processing the data, as done in the previous post, this solution uses a fully automatic pipeline orchestrated by Step Functions and AWS Glue that supports processing huge datasets in parallel via Apache Spark. The Step Functions workflow is written in AWS Cloud Development Kit (AWS CDK). The following is a code snippet to create this workflow:

import { LambdaInvoke, GlueStartJobRun } from ‘aws-cdk-lib/aws-stepfunctions-tasks’; const parametersNormalizeTask = new LambdaInvoke(this, ‘Parameters normalize’, { lambdaFunction: parametersNormalizeFn, integrationPattern: IntegrationPattern.REQUEST_RESPONSE, }); … const dataProcessTask = new GlueStartJobRun(this, ‘Data Process’, { integrationPattern: IntegrationPattern.RUN_JOB, glueJobName: etlConstruct.jobName, timeout: Duration.hours(5), resultPath: ‘$.dataProcessOutput’, }); … const definition = parametersNormalizeTask .next(dataIngestTask) .next(dataCatalogCrawlerTask) .next(dataProcessTask) .next(hyperParaTask) .next(trainingJobTask) .next(runLoadGraphDataTask) .next(modelRepackagingTask) .next(createModelTask) .next(createEndpointConfigTask) .next(checkEndpointTask) .next(endpointChoice);

Besides constructing the graph data for GNN model training, this workflow also batch loads the graph data into Neptune to conduct real-time inference later on. This batch data loading process is demonstrated in the following code snippet:

from neptune_python_utils.endpoints import Endpoints from neptune_python_utils.bulkload import BulkLoad … bulkload = BulkLoad( source=targetDataPath, endpoints=endpoints, role=args.neptune_iam_role_arn, region=args.region, update_single_cardinality_properties=True, fail_on_error=True) load_status = bulkload.load_async() status, json = load_status.status(details=True, errors=True) load_status.wait()

GNN model training

After the graph data for model training is saved in Amazon S3, a SageMaker training job, which is only charged when the training job is running, is triggered to start the GNN model training process in the Bring Your Own Container (BYOC) mode. It allows you to pack your model training scripts and dependencies in a Docker image, which it uses to create SageMaker training instances. The BYOC method could save significant effort in setting up the training environment. In src/sagemaker/02.FD_SL_Build_Training_Container_Test_Local.ipynb, you can find details of the GNN model training.

Docker image

The first part of the Jupyter notebook file is the training Docker image generation (see the following code snippet):

*!* aws ecr get-login-password –region us-east-1 | docker login –username AWS –password-stdin image_name *=* ‘fraud-detection-with-gnn-on-dgl/training’ *!* docker build -t $image_name ./FD_SL_DGL/gnn_fraud_detection_dgl

We used a PyTorch-based image for the model training. The Deep Graph Library (DGL) and other dependencies are installed when building the Docker image. The GNN model code in the src/sagemaker/FD_SL_DGL/gnn_fraud_detection_dgl folder is copied to the image as well.

Because we process the transaction data into a heterogeneous graph, in this solution we choose the Relational Graph Convolutional Network (RGCN) model, which is specifically designed for heterogeneous graphs. Our RGCN model can train learnable embeddings for the nodes in heterogeneous graphs. Then, the learned embeddings are used as inputs of a fully connected layer for predicting the node labels.


To train the GNN, we need to define a few hyperparameters before the training process, such as the file names of the graph constructed, the number of layers of GNN models, the training epochs, the optimizer, the optimization parameters, and more. See the following code for a subset of the configurations:

edges *=* “,”*.*join(map(*lambda* x: x*.*split(“/”)[*-*1], [file *for* file *in* processed_files *if* “relation” *in* file])) params *=* {‘nodes’ : ‘features.csv’, ‘edges’: edges, ‘labels’: ‘tags.csv’, ’embedding-size’: 64, ‘n-layers’: 2, ‘n-epochs’: 10, ‘optimizer’: ‘adam’, ‘lr’: 1e-2}

For more information about all the hyperparameters and their default values, see in the src/sagemaker/FD_SL_DGL/gnn_fraud_detection_dgl folder.

Model training with SageMaker

After the customized container Docker image is built, we use the preprocessed data to train our GNN model with the hyperparameters we defined. The training job uses the DGL, with PyTorch as the backend deep learning framework, to construct and train the GNN. SageMaker makes it easy to train GNN models with the customized Docker image, which is an input argument of the SageMaker estimator. For more information about training GNNs with the DGL on SageMaker, see Train a Deep Graph Network.

The SageMaker Python SDK uses Estimator to encapsulate training on SageMaker, which runs SageMaker-compatible custom Docker containers, enabling you to run your own ML algorithms by using the SageMaker Python SDK. The following code snippet demonstrates training the model with SageMaker (either in a local environment or cloud instances):

from sagemaker.estimator import Estimator from time import strftime, gmtime from sagemaker.local import LocalSession localSageMakerSession = LocalSession(boto_session=boto3.session.Session(region_name=current_region)) estimator = Estimator(image_uri=image_name, role=sagemaker_exec_role, instance_count=1, instance_type=’local’, hyperparameters=params, output_path=output_path, sagemaker_session=localSageMakerSession) training_job_name = “{}-{}”.format(‘GNN-FD-SL-DGL-Train’, strftime(“%Y-%m-%d-%H-%M-%S”, gmtime())) print(training_job_name){‘train’: processed_data}, job_name=training_job_name)

After training, the GNN model’s performance on the test set is displayed like the following outputs. The RGCN model normally can achieve around 0.87 AUC and more than 95% accuracy. For a comparison of the RGCN model with other ML models, refer to the Results section of the previous blog post for more details.

Epoch 00099 | Time(s) 7.9413 | Loss 0.1023 | f1 0.3745 Metrics Confusion Matrix: labels positive labels negative predicted positive 4343 576 predicted negative 13494 454019 f1: 0.3817, precision: 0.8829, recall: 0.2435, acc: 0.9702, roc: 0.8704, pr: 0.4782, ap: 0.4782 Finished Model training

Upon the completion of model training, SageMaker packs the trained model along with other assets, including the trained node embeddings, into a ZIP file and then uploads it to a specified S3 location. Next, we discuss the deployment of the trained model for real-time fraudulent detection.

GNN model deployment

SageMaker makes the deployment of trained ML models simple. In this stage, we use the SageMaker PyTorchModel class to deploy the trained model, because our DGL model depends on PyTorch as the backend framework. You can find the deployment code in the src/sagemaker/03.FD_SL_Endpoint_Deployment.ipynb file.

Besides the trained model file and assets, SageMaker requires an entry point file for the deployment of a customized model. The entry point file is run and stored in the memory of an inference endpoint instance to respond to the inference request. In our case, the entry point file is the file in the src/sagemaker/FD_SL_DGL/code folder, which performs four major functions:

  • Receive requests and parse contents of requests to obtain the to-be-predicted nodes and their associated data
  • Convert the data to a DGL heterogeneous graph as input for the RGCN model
  • Perform the real-time inference via the trained RGCN model
  • Return the prediction results to the requester

Following SageMaker conventions, the first two functions are implemented in the input_fn method. See the following code (for simplicity, we delete some commentary code):

def input_fn(request_body, request_content_type=’application/json’): # ——————— receive request ———————————————— # input_data = json.loads(request_body) subgraph_dict = input_data[‘graph’] n_feats = input_data[‘n_feats’] target_id = input_data[‘target_id’] graph, new_n_feats, new_pred_target_id = recreate_graph_data(subgraph_dict, n_feats, target_id) return (graph, new_n_feats, new_pred_target_id)

The constructed DGL graph and features are then passed to the predict_fn method to fulfill the third function. predict_fn takes two input arguments: the outputs of input_fn and the trained model. See the following code:

def predict_fn(input_data, model): # ——————— Inference ———————————————— # graph, new_n_feats, new_pred_target_id = input_data with th.no_grad(): logits = model(graph, new_n_feats) res = logits[new_pred_target_id].cpu().detach().numpy() return res[1]

The model used in perdict_fn is created by the model_fn method when the endpoint is called the first time. The function model_fn loads the saved model file and associated assets from the model_dir argument and the SageMaker model folder. See the following code:

def model_fn(model_dir): # —————— Loading model ——————- ntype_dict, etypes, in_size, hidden_size, out_size, n_layers, embedding_size = initialize_arguments(os.path.join(BASE_PATH, ‘metadata.pkl’)) rgcn_model = HeteroRGCN(ntype_dict, etypes, in_size, hidden_size, out_size, n_layers, embedding_size) stat_dict = th.load(‘model.pth’) rgcn_model.load_state_dict(stat_dict) return rgcn_model

The output of the predict_fn method is a list of two numbers, indicating the logits for class 0 and class 1, where 0 means legitimate and 1 means fraudulent. SageMaker takes this list and passes it to an inner method called output_fn to complete the final function.

To deploy our GNN model, we first wrap the GNN model into a SageMaker PyTorchModel class with the entry point file and other parameters (the path of the saved ZIP file, the PyTorch framework version, the Python version, and so on). Then we call its deploy method with instance settings. See the following code:

env = { ‘SAGEMAKER_MODEL_SERVER_WORKERS’: ‘1’ } print(f’Use model {repackged_model_path}’) sagemakerSession = sm.session.Session(boto3.session.Session(region_name=current_region)) fd_sl_model = PyTorchModel(model_data=repackged_model_path, role=sagemaker_exec_role, entry_point=’./FD_SL_DGL/code/’, framework_version=’1.6.0′, py_version=’py3′, predictor_cls=JSONPredictor, env=env, sagemaker_session=sagemakerSession) fd_sl_predictor *=* fd_sl_model*.*deploy(instance_type*=*’ml.c5.4xlarge’, initial_instance_count*=*1,)

The preceding procedures and code snippets demonstrate how to deploy your GNN model as an online inference endpoint from a Jupyter notebook. However, for production, we recommend using the previously mentioned MLOps pipeline orchestrated by Step Functions for the entire workflow, including processing data, training the model, and deploying an inference endpoint. The entire pipeline is implemented by an AWS CDK application, which can be easily replicated in different Regions and accounts.

Real-time inference

When a new transaction arrives, to perform real-time prediction, we need to complete four steps:

  1. Node and edge insertion – Extract the transaction’s information such as the TransactionID and ProductCD as nodes and edges, and insert the new nodes into the existing graph data stored at the Neptune database.
  2. Subgraph extraction – Set the to-be-predicted transaction node as the center node, and extract a n-hop subgraph according to the GNN model’s input requirements.
  3. Feature extraction – For the nodes and edges in the subgraph, extract their associated features.
  4. Call the inference endpoint – Pack the subgraph and features into the contents of a request, then send the request to the inference endpoint.

In this solution, we implement a RESTful API to achieve real-time fraudulent predication described in the preceding steps. See the following pseudo-code for real-time predictions. The full implementation is in the complete source code file.

For prediction in real time, the first three steps require lower latency. Therefore, a graph database is an optimal choice for these tasks, particularly for the subgraph extraction, which could be achieved efficiently with graph database queries. The underline functions that support the pseudo-code are based on Neptune’s gremlin queries.

def handler(event, context): graph_input = GraphModelClient(endpoints) # Step 1: node and edge insertion trans_dict, identity_dict, target_id, transaction_value_cols, union_li_cols = load_data_from_event(event, transactions_id_cols, transactions_cat_cols, dummied_col) graph_input.insert_new_transaction_vertex_and_edge(trans_dict, identity_dict , target_id, vertex_type = ‘Transaction’) # Setp 2: subgraph extraction subgraph_dict, transaction_embed_value_dict = graph_input.query_target_subgraph(target_id, trans_dict, transaction_value_cols, union_li_cols, dummied_col) # Step 3 & 4: feature extraction & call the inference endpoint transaction_id = int(target_id[(target_id.find(‘-‘)+1):]) pred_prob = invoke_endpoint_with_idx(endpointname = ENDPOINT_NAME, target_id = transaction_id, subgraph_dict = subgraph_dict, n_feats = transaction_embed_value_dict) function_res = { ‘id’: event[‘transaction_data’][0][‘TransactionID’], ‘flag’: pred_prob > MODEL_BTW, ‘pred_prob’: pred_prob } return function_res

One caveat about real-time fraud detection using GNNs is the GNN inference mode. To fulfill real-time inference, we need to convert the GNN model inference from transductive mode to inductive mode. GNN models in transductive inference mode can’t make predictions for newly appeared nodes and edges, whereas in inductive mode, GNN models can handle new nodes and edges. A demonstration of the difference between transductive and inductive mode is shown in the following figure.

In transductive mode, predicted nodes and edges coexist with labeled nodes and edges during training. Models identify them before inference, and they could be inferred in training. Models in inductive mode are trained on the training graph but need to predict unseen nodes (those in red dotted circles on the right) with their associated neighbors, which might be new nodes, like the gray triangle node on the right.

Our RGCN model is trained and tested in transductive mode. It has access to all nodes in training, and also trained an embedding for each featureless node, such as IP address and card types. In the testing stage, the RGCN model uses these embeddings as node features to predict nodes in the test set. When we do real-time inference, however, some of the newly added featureless nodes have no such embeddings because they’re not in the training graph. One way to tackle this issue is to assign the mean of all embeddings in the same node type to the new nodes. In this solution, we adopt this method.

In addition, this solution provides a web portal (as seen in the following screenshot) to demonstrate real-time fraudulent predictions from business operators’ perspectives. It can generate the simulated online transactions, and provide a live visualization of detected fraudulent transaction information.

Clean up

When you’re finished exploring the solution, you can clean the resources to avoid incurring charges.


In this post, we showed how to build a GNN-based real-time fraud detection solution using SageMaker, Neptune, and the DGL. This solution has three major advantages:

  • It has good performance in terms of prediction accuracy and AUC metrics
  • It can perform real-time inference via a streaming MLOps pipeline and SageMaker endpoints
  • It automates the total deployment process with the provided CloudFormation template so that interested developers can easily test this solution with custom data in their account

For more details about the solution, see the GitHub repo.

After you deploy this solution, we recommend customizing the data processing code to fit your own data format and modify the real-time inference mechanism while keeping the GNN model unchanged. Note that we split the real-time inference into four steps without further optimization of the latency. These four steps take a few seconds to get a prediction on the demo dataset. We believe that optimizing the Neptune graph data schema design and queries for subgraph and feature extraction can significantly reduce the inference latency.

About the authors

Jian Zhang is an applied scientist who has been using machine learning techniques to help customers solve various problems, such as fraud detection, decoration image generation, and more. He has successfully developed graph-based machine learning, particularly graph neural network, solutions for customers in China, USA, and Singapore. As an enlightener of AWS’s graph capabilities, Zhang has given many public presentations about the GNN, the Deep Graph Library (DGL), Amazon Neptune, and other AWS services.

Mengxin Zhu is a manager of Solutions Architects at AWS, with a focus on designing and developing reusable AWS solutions. He has been engaged in software development for many years and has been responsible for several startup teams of various sizes. He also is an advocate of open-source software and was an Eclipse Committer.

Haozhu Wang is a research scientist at Amazon ML Solutions Lab, where he co-leads the Reinforcement Learning Vertical. He helps customers build advanced machine learning solutions with the latest research on graph learning, natural language processing, reinforcement learning, and AutoML. Haozhu received his PhD in Electrical and Computer Engineering from the University of Michigan.


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New – AWS Private 5G – Build Your Own Private Mobile Network

Back in the mid-1990’s, I had a young family and 5 or 6 PCs in the basement. One day my son Stephen and I bought a single box that contained a bunch of 3COM network cards, a hub, some drivers, and some cables, and spent a pleasant weekend setting up our first home LAN. Introducing…




Back in the mid-1990’s, I had a young family and 5 or 6 PCs in the basement. One day my son Stephen and I bought a single box that contained a bunch of 3COM network cards, a hub, some drivers, and some cables, and spent a pleasant weekend setting up our first home LAN.

Introducing AWS Private 5G
Today I would like to introduce you to AWS Private 5G, the modern, corporate version of that very powerful box of hardware and software. This cool new service lets you design and deploy your own private mobile network in a matter of days. It is easy to install, operate, and scale, and does not require any specialized expertise. You can use the network to communicate with the sensors & actuators in your smart factory, or to provide better connectivity for handheld devices, scanners, and tablets for process automation.

The private mobile network makes use of CBRS spectrum. It supports 4G LTE (Long Term Evolution) today, and will support 5G in the future, both of which give you a consistent, predictable level of throughput with ultra low latency. You get long range coverage, indoors and out, and fine-grained access control.

AWS Private 5G runs on AWS-managed infrastructure. It is self-service and API-driven, and can scale with respect to geographic coverage, device count, and overall throughput. It also works nicely with other parts of AWS, and lets you use AWS Identity and Access Management (IAM) to control access to both devices and applications.

Getting Started with AWS Private 5G
To get started, I visit the AWS Private 5G Console and click Create network:

I assign a name to my network (JeffCell) and to my site (JeffSite) and click Create network:

The network and the site are created right away. Now I click Create order:

I fill in the shipping address, agree to the pricing (more on that later), and click Create order:

Then I await delivery, and click Acknowledge order to proceed:

The package includes a radio unit and ten SIM cards. The radio unit requires AC power and wired access to the public Internet, along with basic networking (IPv4 and DHCP).

When the order arrives, I click Acknowledge order and confirm that I have received the desired radio unit and SIMs. Then I engage a Certified Professional Installer (CPI) to set it up. As part of the installation process, the installer will enter the latitude, longitude, and elevation of my site.

Things to Know
Here are a couple of important things to know about AWS Private 5G:

Partners – Planning and deploying a private wireless network can be complex and not every enterprise will have the tools to do this work on their own. In addition, CBRS spectrum in the United States requires Certified Professional Installation (CPI) of radios. To address these needs, we are building an ecosystem of partners that can provide customers with radio planning, installation, CPI certification, and implementation of customer use cases. You can access these partners from the AWS Private 5G Console and work with them through the AWS Marketplace.

Deployment Options – In the demo above, I showed you the cloud–based deployment option, which is designed for testing and evaluation purposes, for time-limited deployments, and for deployments that do not use the network in latency-sensitive ways. With this option, the AWS Private 5G Mobile Core runs within a specific AWS Region. We are also working to enable on-premises hosting of the Mobile Core on a Private 5G compute appliance.

CLI and API Access – I can also use the create-network, create-network-site, and acknowledge-order-receipt commands to set up my AWS Private 5G network from the command line. I still need to use the console to place my equipment order.

Scaling and Expansion – Each network supports one radio unit that can provide up to 150 Mbps of throughput spread across up to 100 SIMs. We are working to add support for multiple radio units and greater number of SIM cards per network.

Regions and Locations – We are launching AWS Private 5G in the US East (Ohio), US East (N. Virginia), and US West (Oregon) Regions, and are working to make the service available outside of the United States in the near future.

Pricing – Each radio unit is billed at $10 per hour, with a 60 day minimum.

To learn more, read about AWS Private 5G.



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Build an air quality anomaly detector using Amazon Lookout for Metrics

Today, air pollution is a familiar environmental issue that creates severe respiratory and heart conditions, which pose serious health threats. Acid rain, depletion of the ozone layer, and global warming are also adverse consequences of air pollution. There is a need for intelligent monitoring and automation in order to prevent severe health issues and in…




Today, air pollution is a familiar environmental issue that creates severe respiratory and heart conditions, which pose serious health threats. Acid rain, depletion of the ozone layer, and global warming are also adverse consequences of air pollution. There is a need for intelligent monitoring and automation in order to prevent severe health issues and in extreme cases life-threatening situations. Air quality is measured using the concentration of pollutants in the air. Identifying symptoms early and controlling the pollutant level before it’s dangerous is crucial. The process of identifying the air quality and the anomaly in the weight of pollutants, and quickly diagnosing the root cause, is difficult, costly, and error-prone.

The process of applying AI and machine learning (ML)-based solutions to find data anomalies involves a lot of complexity in ingesting, curating, and preparing data in the right format and then optimizing and maintaining the effectiveness of these ML models over long periods of time. This has been one of the barriers to quickly implementing and scaling the adoption of ML capabilities.

This post shows you how to use an integrated solution with Amazon Lookout for Metrics and Amazon Kinesis Data Firehose to break these barriers by quickly and easily ingesting streaming data, and subsequently detecting anomalies in the key performance indicators of your interest.

Lookout for Metrics automatically detects and diagnoses anomalies (outliers from the norm) in business and operational data. It’s a fully managed ML service that uses specialized ML models to detect anomalies based on the characteristics of your data. For example, trends and seasonality are two characteristics of time series metrics in which threshold-based anomaly detection doesn’t work. Trends are continuous variations (increases or decreases) in a metric’s value. On the other hand, seasonality is periodic patterns that occur in a system, usually rising above a baseline and then decreasing again. You don’t need ML experience to use Lookout for Metrics.

We demonstrate a common air quality monitoring scenario, in which we detect anomalies in the pollutant concentration in the air. By the end of this post, you’ll learn how to use these managed services from AWS to help prevent health issues and global warming. You can apply this solution to other use cases for better environment management, such as detecting anomalies in water quality, land quality, and power consumption patterns, to name a few.

Solution overview

The architecture consists of three functional blocks:

  • Wireless sensors placed at strategic locations to sense the concentration level of carbon monoxide (CO), sulfur dioxide (SO2), and nitrogen dioxide(NO2) in the air
  • Streaming data ingestion and storage
  • Anomaly detection and notification

The solution provides a fully automated data path from the sensors all the way to a notification being raised to the user. You can also interact with the solution using the Lookout for Metrics UI in order to analyze the identified anomalies.

The following diagram illustrates our solution architecture.


You need the following prerequisites before you can proceed with solution. For this post, we use the us-east-1 Region.

  1. Download the Python script ( and data file from the GitHub repo.
  2. Open the live_data.csv file in your preferred editor and replace the dates to be today’s and tomorrow’s date. For example, if today’s date is July 8, 2022, then replace 2022-03-25 with 2022-07-08. Keep the format the same. This is required to simulate sensor data for the current date using the IoT simulator script.
  3. Create an Amazon Simple Storage Service (Amazon S3) bucket and a folder named air-quality. Create a subfolder inside air-quality named historical. For instructions, see Creating a folder.
  4. Upload the live_data.csv file in the root S3 bucket and historical_data.json in the historical folder.
  5. Create an AWS Cloud9 development environment, which we use to run the Python simulator program to create sensor data for this solution.

Ingest and transform data using AWS IoT Core and Kinesis Data Firehose

We use a Kinesis Data Firehose delivery stream to ingest the streaming data from AWS IoT Core and deliver it to Amazon S3. Complete the following steps:

  1. On the Kinesis Data Firehose console, choose Create delivery stream.
  2. For Source, choose Direct PUT.
  3. For Destination, choose Amazon S3.
  4. For Delivery stream name, enter a name for your delivery stream.
  5. For S3 bucket, enter the bucket you created as a prerequisite.
  6. Enter values for S3 bucket prefix and S3 bucket error output prefix.One of the key points to note is the configuration of the custom prefix that is configured for the Amazon S3 destination. This prefix pattern makes sure that the data is created in the S3 bucket as per the prefix hierarchy expected by Lookout for Metrics. (More on this later in this post.) For more information about custom prefixes, see Custom Prefixes for Amazon S3 Objects.
  7. For Buffer interval, enter 60.
  8. Choose Create or update IAM role.
  9. Choose Create delivery stream.

    Now we configure AWS IoT Core and run the air quality simulator program.
  10. On the AWS IoT Core console, create an AWS IoT policy called admin.
  11. In the navigation pane under Message Routing, choose Rules.
  12. Choose Create rule.
  13. Create a rule with the Kinesis Data Firehose(firehose) action.
    This sends data from an MQTT message to a Kinesis Data Firehose delivery stream.
  14. Choose Create.
  15. Create an AWS IoT thing with name Test-Thing and attach the policy you created.
  16. Download the certificate, public key, private key, device certificate, and root CA for AWS IoT Core.
  17. Save each of the downloaded files to the certificates subdirectory that you created earlier.
  18. Upload to the iot-test-publish folder.
  19. On the AWS IoT Core console, in the navigation pane, choose Settings.
  20. Under Custom endpoint, copy the endpoint.
    This AWS IoT Core custom endpoint URL is personal to your AWS account and Region.
  21. Replace customEndpointUrl with your AWS IoT Core custom endpoint URL, certificates with the name of certificate, and Your_S3_Bucket_Name with your S3 bucket name.
    Next, you install pip and the AWS IoT SDK for Python.
  22. Log in to AWS Cloud9 and create a working directory in your development environment. For example: aq-iot-publish.
  23. Create a subdirectory for certificates in your new working directory. For example: certificates.
  24. Install the AWS IoT SDK for Python v2 by running the following from the command line.
  25. To test the data pipeline, run the following command:

You can see the payload in the following screenshot.

Finally, the data is delivered to the specified S3 bucket in the prefix structure.

The data of the files is as follows:

  • {“TIMESTAMP”:”2022-03-20 00:00″,”LOCATION_ID”:”B-101″,”CO”:2.6,”SO2″:62,”NO2″:57}
  • {“TIMESTAMP”:”2022-03-20 00:05″,”LOCATION_ID”:”B-101″,”CO”:3.9,”SO2″:60,”NO2″:73}

The timestamps show that each file contains data for 5-minute intervals.

With minimal code, we have now ingested the sensor data, created an input stream from the ingested data, and stored the data in an S3 bucket based on the requirements for Lookout for Metrics.

In the following sections, we take a deeper look at the constructs within Lookout for Metrics, and how easy it is to configure these concepts using the Lookout for Metrics console.

Create a detector

A detector is a Lookout for Metrics resource that monitors a dataset and identifies anomalies at a predefined frequency. Detectors use ML to find patterns in data and distinguish between expected variations in data and legitimate anomalies. To improve its performance, a detector learns more about your data over time.

In our use case, the detector analyzes data from the sensor every 5 minutes.

To create the detector, navigate to the Lookout for Metrics console and choose Create detector. Provide the name and description (optional) for the detector, along with the interval of 5 minutes.

Your data is encrypted by default with a key that AWS owns and manages for you. You can also configure if you want to use a different encryption key from the one that is used by default.

Now let’s point this detector to the data that you want it to run anomaly detection on.

Create a dataset

A dataset tells the detector where to find your data and which metrics to analyze for anomalies. To create a dataset, complete the following steps:

  1. On the Amazon Lookout for Metrics console, navigate to your detector.
  2. Choose Add a dataset.
  3. For Name, enter a name (for example, air-quality-dataset).
  4. For Datasource, choose your data source (for this post, Amazon S3).
  5. For Detector mode, select your mode (for this post, Continuous).

With Amazon S3, you can create a detector in two modes:

    • Backtest – This mode is used to find anomalies in historical data. It needs all records to be consolidated in a single file.
    • Continuous – This mode is used to detect anomalies in live data. We use this mode with our use case because we want to detect anomalies as we receive air pollutant data from the air monitoring sensor.
  1. Enter the S3 path for the live S3 folder and path pattern.
  2. For Datasource interval, choose 5 minute intervals.If you have historical data from which the detector can learn patterns, you can provide it during this configuration. The data is expected to be in the same format that you use to perform a backtest. Providing historical data speeds up the ML model training process. If this isn’t available, the continuous detector waits for sufficient data to be available before making inferences.
  3. For this post, we already have historical data, so select Use historical data.
  4. Enter the S3 path of historical_data.json.
  5. For File format, select JSON lines.

At this point, Lookout for Metrics accesses the data source and validates whether it can parse the data. If the parsing is successful, it gives you a “Validation successful” message and takes you to the next page, where you configure measures, dimensions, and timestamps.

Configure measures, dimensions, and timestamps

Measures define KPIs that you want to track anomalies for. You can add up to five measures per detector. The fields that are used to create KPIs from your source data must be of numeric format. The KPIs can be currently defined by aggregating records within the time interval by doing a SUM or AVERAGE.

Dimensions give you the ability to slice and dice your data by defining categories or segments. This allows you to track anomalies for a subset of the whole set of data for which a particular measure is applicable.

In our use case, we add three measures, which calculate the AVG of the objects seen in the 5-minute interval, and have only one dimension, for which pollutants concentration is measured.

Every record in the dataset must have a timestamp. The following configuration allows you to choose the field that represents the timestamp value and also the format of the timestamp.

The next page allows you to review all the details you added and then save and activate the detector.

The detector then begins learning the data streaming into the data source. At this stage, the status of the detector changes to Initializing.

It’s important to note the minimum amount of data that is required before Lookout for Metrics can start detecting anomalies. For more information about requirements and limits, see Lookout for Metrics quotas.

With minimal configuration, you have created your detector, pointed it at a dataset, and defined the metrics that you want Lookout for Metrics to find anomalies in.

Visualize anomalies

Lookout for Metrics provides a rich UI experience for users who want to use the AWS Management Console to analyze the anomalies being detected. It also provides the capability to query the anomalies via APIs.

Let’s look at an example anomaly detected from our air quality data use case. The following screenshot shows an anomaly detected in CO concentration in the air at the designated time and date with a severity score of 93. It also shows the percentage contribution of the dimension towards the anomaly. In this case, 100% contribution comes from the location ID B-101 dimension.

Create alerts

Lookout for Metrics allows you to send alerts using a variety of channels. You can configure the anomaly severity score threshold at which the alerts must be triggered.

In our use case, we configure alerts to be sent to an Amazon Simple Notification Service (Amazon SNS) channel, which in turn sends an SMS. The following screenshots show the configuration details.

You can also use an alert to trigger automations using AWS Lambda functions in order to drive API-driven operations on AWS IoT Core.


In this post, we showed you how easy to use Lookout for Metrics and Kinesis Data Firehose to remove the undifferentiated heavy lifting involved in managing the end-to-end lifecycle of building ML-powered anomaly detection applications. This solution can help you accelerate your ability to find anomalies in key business metrics and allow you focus your efforts on growing and improving your business.

We encourage you to learn more by visiting the Amazon Lookout for Metrics Developer Guide and try out the end-to-end solution enabled by these services with a dataset relevant to your business KPIs.

About the author

Dhiraj Thakur is a Solutions Architect with Amazon Web Services. He works with AWS customers and partners to provide guidance on enterprise cloud adoption, migration, and strategy. He is passionate about technology and enjoys building and experimenting in the analytics and AI/ML space.


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