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Four essentials to collaborate as one business, everywhere

Across every industry, we’re all navigating the new world of hybrid work. Together, we’re building a blended model that enables more flexibility in when, where, and how people work, and that model is here to stay. But organizations can’t let flexibility turn into separate, disjointed work efforts—they must enable the entire organization to operate as one business, everywhere.  for people in any role or department to connect,…

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Across every industry, we’re all navigating the new world of hybrid work. Together, we’re building a blended model that enables more flexibility in when, where, and how people work, and that model is here to stay. But organizations can’t let flexibility turn into separate, disjointed work efforts—they must enable the entire organization to operate as one business, everywhere. 

for people in any role or department to connect, communicate, and collaborate on  functions—no matter when, where, or how they’re working.  

The essentials for cross-organizational collaboration

 strategy, we believe there are four “collaboration essentials” they must consider so they can work as one business, everywhere.   

1. The new flow of work must connect everyone, across every business function 

In a world of hybrid work, digital collaboration should help broaden networks, not constrict them. That’s why we’re making it easier for any Dynamics 365 user to seek out diverse perspectives, learnings, and insights from anywhere within the organization—between sales and engineering, marketing and finance, retail frontlines, and customer service.

soon be able to invite any Microsoft Teams user from across the organization to view and collaborate on business records right within the flow of a Teams chat or channel. This enables everyone in the organization to directly contribute to business activities in the moment, without needing to switch context across multiple apps and data sources.  

Organizations are taking full advantage of this opportunity. Insurance brokerage and advisory company Willis Towers Watson plans to put the powerful combination of Microsoft Teams and Microsoft Dynamics 365 Sales in the hands of the whole company so that anyone from sellers to service agents can share and collaborate from within Teams or Dynamics 365 Sales without switching apps. At Rockwell Automation, a worldwide company dedicated to industrial automation and digital transformation, sellers and sales leaders have access to Dynamics 365 and Microsoft Teams so that they can collaborate with other sellers and groups across the company. 

2. Teams must be able to connect everywhere, anytime, on every channel  

In the pre-COVID world, collaboration was largely synchronous—with team members working on a problem at the same time, either in person or in a virtual meeting. But today, collaboration must be asynchronous as well. In addition to the ability to meet live on video, employees also need the ability to share customer records, service cases, or workflows with any expert in the organization, in the flow of their work in Dynamics 365—and enable that expert to add value from anywhere, at any time.  

For example, organizations can enable asynchronous collaboration by embedding chatbots in the flow of work. With new chatbot capabilities in Dynamics 365 Human Resources, employees can view time-off balances and submit leave requests from within Teams, without having to visit a separate HR portal. Employees simply type in a few keywords, and a chatbot can easily help them find out their leave balance or request time off. Managers can just as easily review and approve time-off requests with just a few clicks. With this self-service experience, employees and managers can work together on simple HR tasks from anywhere, at any time—all from within the flow of work with Teams.

Every organization, large and small, needs to bring collaboration into the flow of work. With Dynamics 365 Business Central, small and medium businesses can also connect people, processes, insights, and cross-functional team collaboration to make better decisions faster. Now in preview, Business Central users can paste a link to any Dynamics 365 record into a Microsoft Teams chat, and it will expand that into a compact card to share with coworkers. They can view card details, edit data, and take action without ever leaving Teams—in the office, at home, or on the go. In addition, users can look up business contacts, vendors, and customers that can be shared into chat, or used to bring up rich, actionable details in a window in Teams. 

3. Collaboration must go beyond the office  

Our research shows that remote work increased interactions with immediate teams and close networks, but dramatically diminished interactions with more distant networks. This is a worrying trend for business leaders, potentially leading to problems like groupthink or employee isolation. Dynamics 365 and Teams help organizations bring every network closer together so that those closest to the problem can access the people and information they need to spur innovation, wherever they are located.

On the retail frontlines, for example, it’s critical to have the most accurate product and inventory information on hand, as well as coordinate important tasks to keep stores running efficiently. New task management functionality now available in Dynamics 365 Commerce allows managers and workers to create task lists, manage assignment criteria, and track task statuses integrated between Dynamics 365 Commerce back office, store commerce, and Teams applications.

Mattress Firm, one of the country’s largest specialty mattress retailers, provides retail associates with Microsoft Surface Go devices that integrate Dynamics 365 Commerce and Office 365 apps. The mobile point of sale system can enable them to engage better with guests while accessing experts and sales information in Teams, all in real–time.  

Collaboration happens in the moment, between anyone—from the home office to the factory floor to oil platforms. For example, in the coming months, we’re introducing new ways for field technicians to stay connected to work orders, information, and experts in real-time, even from some of the most remote job sites—all with seamless integration between Dynamics 365 Field Service, Dynamics 365 Remote Assist, and Teams.  

Saint-Gobain, a global leader in the manufacturing of sustainable, high-performance building materials, uses Microsoft Dynamics 365 Remote Assist with HoloLens and Teams to help its process experts virtually troubleshoot equipment in its factories around the world, as well as train technicians faster. And frontline workers based at offshore Chevron platforms use a HoloLens mixed reality headset equipped with Microsoft Dynamics 365 Remote Assist and Microsoft Teams to connect with colleagues onshore and perform virtual safety measures. 

4.  

In addition to improving the way people work together across the organization, collaboration should improve how individuals and departments engage with end customers—enabling everyone to deliver more personalized experiences. In a world of hybrid work, it’s clear that virtual events will remain a key method for engaging with customers, and customer expectations for a personalized experience have risen. 

This year, marketers will be able to set up, promote, and report on events hosted on Microsoft Teams from within Dynamics 365 Marketing. In a few simple steps, they can export attendee data and view customer segments created in Dynamics 365 Marketing based on audience attendance. Customer journeys, including starter emails, are also automatically created to nurture attendees. Users can then further customize the content and experiences for attendees based on how they engage and orchestrate personalized customer journeys.  

One business, everywhere: Collaborate in the flow of work  

workplace continues to evolve, every organization needs to bring people, insights, and business processes together in collaborative spaces. These four essential capabilities—built into Dynamics 365 and Teams—will help everyone across your business work together from anywhere in a more seamless and natural way.  

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Facebook: Community Standards Enforcement Report Assessment Results

In August of 2020, we committed to undertaking and releasing an independent, third-party assessment of our Community Standards Enforcement Report. Today, we’re delivering on that commitment and publishing EY’s independent findings. We selected EY based on their expertise, experience and ability to work with large, novel data sets. To ensure the metrics were measured and…

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In August of 2020, we committed to undertaking and releasing an independent, third-party assessment of our Community Standards Enforcement Report. Today, we’re delivering on that commitment and publishing EY’s independent findings.

Graphic that reads: EY's assessment concluded with the opinion that the calculation of the metrics reported within Facebook and Instagram Community Standards Enforcement Report for the period October 1, 2021 through December 31, 2021 have been prepared based on the specific criteria and are fairly stated, in all material respects.

We selected EY based on their expertise, experience and ability to work with large, novel data sets. To ensure the metrics were measured and reported correctly, we underwent in-depth preparation to give EY an understanding of our processes, systems and controls. We also provided them with data and evidence requested to conduct their assessment. 

The globally adopted Committee of Sponsoring Organizations of the Treadway Commission (COSO) framework was selected as the criteria against which the assessment would evaluate Meta’s internal controls. This rigorous and widely used internal control framework was used to verify the accuracy of the metrics and validate the design and operating effectiveness of the controls. It’s the same framework we use to assess our internal controls over financial reporting and the financial statements that are included in our Annual Report filed with the Securities and Exchange Commission (SEC).

As part of the assessment, Meta provided EY with full access to the necessary data, documentation and evidence requests. We also gave access to dozens of employees across data science, data engineering, software engineers, product and program managers and Internal Audit teams working on the Community Standards Enforcement Report. The examination was conducted in accordance with the attestation standards as established by the American Institute of Certified Public Accountants and consisted primarily of 1) applying inspection, recalculation and analytical procedures 2) making inquiries of persons responsible for the subject matter and 3) obtaining an understanding of the measurement systems and processes used to generate, process, aggregate and report the subject matter.

EY evaluated the metrics and reporting methods for the Community Standards Enforcement Report covering the fourth quarter of 2021. As part of their assessment, EY focused on the following areas: Governance, Data Collection, Data Processing, Data Aggregation, Data Disclosures and Reporting and Information Technology General Controls. Learn more about the scope of the assessment

Infographic showing the scope of EY's assessment

This assessment builds on our previous work in 2018 with international experts in measurement, statistics, law, economics and governance, who provided an independent, public assessment of the metrics we share in the enforcement report. Since then, we have continued to seek out feedback from external stakeholders and experts, including from the Oversight Board, and are working to expand our transparency reports. As we shared today, we are also committing to measuring and reporting metrics around accuracy of our enforcement decisions.

Timeline of EY assessment

While this assessment looked at the accuracy of the metrics we report, we believe independent, third-party assessments of our integrity systems and processes are also an important part of delivering accountability. We look forward to continuing to build on this commitment and expanding our transparency and accountability efforts, working with industry partners, issue experts and policymakers across the world.

As we said at the beginning of this process, no company should grade its own homework, and the credibility of our systems should be earned, not assumed. Accurate and meaningful transparency is critical to holding platforms accountable. This assessment is a step in that direction.

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Facebook: Widely Viewed Content Report, First Quarter 2022

Today, we’re publishing the Widely Viewed Content Report (WVCR) for the first quarter of 2022. This report highlights the most-viewed organic content in Feed in the US, including domains, links, Pages and posts. It includes content recommended by Facebook and excludes advertising content. See the full report and Companion Guide for more information.  Updates and…

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Today, we’re publishing the Widely Viewed Content Report (WVCR) for the first quarter of 2022. This report highlights the most-viewed organic content in Feed in the US, including domains, links, Pages and posts. It includes content recommended by Facebook and excludes advertising content. See the full report and Companion Guide for more information. 

Updates and Enforcements

Based on feedback from several academic and civil society organizations, we are improving our link and domain data methodologies. Previously, we counted a link view as any time a post or video containing a link was viewed, even if the link was not front and center. However, the feedback from these organizations was that our data would be more meaningful if we only counted link or domain views that rendered a preview. Moving forward, links will need to render a preview in order to be counted as a view, as that more accurately represents what people are seeing. As part of the transition, the Q1 2022 report includes top viewed links using both our old and new methodologies. Starting next quarter, the WVCR will use only the new methodology.

In this report, there were pieces of content that have since been removed from Facebook for violating our policies of Inauthentic Behavior. The removed links were all from the same domain, and links to that domain are no longer allowed on Facebook. During the last reporting cycle, we took seriously the feedback criticizing our approach to disclosing additional details about the content removed from Facebook that appears in this report. We have updated our removal disclosure framework in the report and Companion Guide. We will aim to disclose as much information as possible about removed content, including Inauthentic Behavior, that appears in the report moving forward. However, in instances where disclosing specific details on removed content would cause harm to our community, we will err on the side of keeping the community safe. 

Some lower-quality posts ended up amongst our most viewed last quarter, although it is important to note that the top 20 links in this report represent only 0.03% of all Feed content views in the US during the quarter. The fourth URL in the report linked to a YouTube video of a panel discussion held by a U.S. Senator that was rated False by one of our fact-checking partners. When that happened, we took a number of steps to limit the reach of this link, including adding a warning screen that shared more information about the claim, showing a notification warning to someone when they try to share the link and reducing the distribution of the link in Feed. Our strategy mirrors the recommendations of experts and academics in this field: deeper investments in outreach by trusted organizations online, as well as fact-checking as a primary approach to misinformation, since removing certain false claims about COVID-19 can exacerbate feelings of distrust with authorities and further marginalize populations. And without these features, this link would likely have reached more people, and those who viewed it would not have seen additional information and context from the false fact check. 

Insights from the WVCR help inform how we update our existing policies and products, and develop new ones, to address harmful or otherwise objectionable content. For example, we’ve been testing new ways to reduce clickbait, engagement bait and spam. While we’re seeing improvements from these tests, we will need to continually evaluate and refine our approach before seeing consistent results. We’ll continue to test alternative solutions to reduce engagement bait, misinformation and content from Pages that repeatedly violate our Community Standards.

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Facebook: Transparency Report, Second Half 2021

Today, we are releasing our latest Transparency Report for the second half of 2021.  As always, we strive to be open about the ways we protect users’ privacy, security and access to information online. That’s why we publish biannual transparency reports to provide detail on the numbers and maintain accountability in our work. Over the…

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Today, we are releasing our latest Transparency Report for the second half of 2021. 

As always, we strive to be open about the ways we protect users’ privacy, security and access to information online. That’s why we publish biannual transparency reports to provide detail on the numbers and maintain accountability in our work. Over the years, we’ve expanded our report to include the volume of content restrictions based on local law, the number of global internet disruptions that limit access to our products and, most recently, our proactive efforts to protect intellectual property. Additionally, our Transparency Report includes the Community Standards Enforcement Report for Q1 of 2022, which provides data on how we take action against violating content across our platforms. 

Government Requests for User Data

During the last six months of 2021, global government requests for user data increased 2% from 211,055 to 214,777. Of the total volume, the US continues to submit the largest number of requests, followed by India, Germany, France, Brazil and the UK.

In the US, we received 59,996 requests, which was 6% less than the total we received in the first half of 2021. Non-disclosure orders prohibiting Meta from notifying the user remained consistent at 70% in the first and second halves of 2021. In addition, as a result of transparency updates introduced in the 2016 USA Freedom Act, the US government lifted the non-disclosure orders on 12 National Security Letters we received between 2017 and 2021. These requests, along with the US government’s authorization letters, are available below.

As we have said in prior reports, we always scrutinize every government request we receive to make sure it is legally valid, no matter which government makes the request.  We comply with government requests for user information only where we have a good-faith belief that the law requires us to do so. In addition, we assess whether a request is consistent with internationally recognized standards on human rights, including due process, privacy, free expression and the rule of law. When we do comply, we only produce information that is narrowly tailored to that request. If we determine that a request appears to be deficient or overly broad, we push back and will fight in court, if necessary. We do not provide governments with “back doors” to people’s information. For more information about how we review and respond to government requests for user data and the safeguards we apply, please refer to our FAQs.

Content Restrictions

When content is reported as violating local law, but doesn’t go against our Community Standards, we may limit access to that content in the country where the local violation is alleged. During this reporting period, the volume of content restrictions based on local law increased globally 8% from 47,365 in H1 2021 to 50,959 in H2 2021.

Internet Disruptions

We oppose shutdowns, throttling and other disruptions of internet connectivity and we remain concerned by the trend towards this approach in some countries. Even temporary disruptions of internet services can undermine human rights and economic activity. That’s why we report the number of deliberate internet disruptions caused by governments around the world that impact the availability of our products. In the second half of 2021, we identified 38 disruptions of Facebook services in 12 countries, compared to 62 disruptions in 17 countries in the first half of 2021.

Intellectual Property

Finally, we report on the volume and nature of copyright, trademark and counterfeit reports we receive each half as well as our proactive actions against potential piracy and counterfeits. In connection with our previously reported data for H1 2021, we discovered we were not accounting for some proactive copyright removals due to an error in the way our technology counted these violations, specific to Rights Manager. This resulted in an undercounting of the number of proactive copyright removals for that reporting period. We have reviewed and resolved this issue and have adjusted the numbers to reflect those removals. Specifically, ​​we proactively removed 16.7 million pieces of content for copyright reasons in H1 2021 (previously reported as 9 million).

During this reporting period for H2 2021, we took down 4,384,719 pieces of content based on 1,217,892 copyright reports; 709,642 pieces of content based on 332,340 trademark reports and 2,121,209  pieces of content based on 97,569 counterfeit reports. We also proactively removed 30,245,249 pieces of content for copyright reasons and 223,770,855 pieces of content for counterfeit reasons. 

Publishing this report furthers our deep commitment to transparency. You can see the full report for more information.

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