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Pixel and Android Enterprise connect National Australia Bank

Supporting the mobility needs of our employees has long been a top priority at National Australia Bank. As the IT team for a leading bank in Australia, we want our colleagues across all levels of the company to have secure access to the information they need.When recently evaluating our device strategy, we wanted to reduce…

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Supporting the mobility needs of our employees has long been a top priority at National Australia Bank. As the IT team for a leading bank in Australia, we want our colleagues across all levels of the company to have secure access to the information they need.

When recently evaluating our device strategy, we wanted to reduce the time and costs of supporting legacy devices and multiple platforms. Pixel devices managed with Android Enterprise have been key to this strategic shift, benefiting our customer support teams who spent much of the last year working from home while continuing to support our customers remotely. 

Rapidly enabling teams

The IT team issued more than 2,000 Pixel devices to our customer contact teams, enabling them to continue serving customers remotely at the start of the pandemic. Vodafone helped rapidly launch the solution, using zero-touch enrollment to quickly set up devices with the necessary applications and configurations.

With zero-touch enrollment, each Pixel setup was 20 minutes faster than our previous device enrollments, saving our IT team and colleagues over 500 hours during the initiative. With our communication and collaboration apps available right out of the box, our teams could get to work right away to help customers.

Our contact center teams use Pixel devices that are fully managed, which allows us to provide the necessary security controls, and wipe and re-enroll them when transferred to a new employee. Branch Managers use Pixels with the work profile, separating work and personal applications. This gives employees the ability to use the device in a personal capacity while our IT team manages and ensures data security over the work profile.

Our IT team has received positive feedback from employees about their experience with the work profile. The simplicity and clear separation between work and personal profiles is a great benefit for those who want to build better balance into their day. Moreover, our IT admins have the security tools necessary to safeguard critical data. 

With managed Google Play, we have flexibility to assign the needed apps to our managed devices, whether they’re fully managed or using the work profile, through the admin console. Providing our teams the flexibility to assign apps to the right teams is a major time saver and ensures everyone has the resources they need. Branch managers can look up customer service records or answer a ping more quickly from their Pixel, instead of returning back to their desk and logging back on to their desktop computer. Android Enterprise has been a catalyst in a more mobile and responsive environment for our various teams.

Simplified management and security

Given the security requirements of the financial services industry, protecting customer data and preventing leakage is critical. Pixel security updates from Google provide a reliable cadence of ongoing protection as threats evolve, and the work profile hits the right balance between security and privacy for our teams.

The combination of zero-touch enrollment, consistent security updates and integration with device management tools has been a driving force for our IT team. We see Android Enterprise as a key component to our mobility strategy, providing the flexibility and security our teams require.

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Countering hack-for-hire groups

As part of TAG’s mission to counter serious threats to Google and our users, we’ve published analysis on a range of persistent threats including government-backed attackers, commercial surveillance vendors, and serious criminal operators. Today, we’re sharing intelligence on a segment of attackers we call hack-for-hire, whose niche focuses on compromising accounts and exfiltrating data as…

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As part of TAG’s mission to counter serious threats to Google and our users, we’ve published analysis on a range of persistent threats including government-backed attackers, commercial surveillance vendors, and serious criminal operators. Today, we’re sharing intelligence on a segment of attackers we call hack-for-hire, whose niche focuses on compromising accounts and exfiltrating data as a service.

In contrast to commercial surveillance vendors, who we generally observe selling a capability for the end user to operate, hack-for-hire firms conduct attacks themselves. They target a wide range of users and opportunistically take advantage of known security flaws when undertaking their campaigns. Both, however, enable attacks by those who would otherwise lack the capabilities to do so.

We have seen hack-for-hire groups target human rights and political activists, journalists, and other high-risk users around the world, putting their privacy, safety and security at risk. They also conduct corporate espionage, handily obscuring their clients’ role.

To help users and defenders, we will provide examples of the hack-for-hire ecosystem from India, Russia, and the United Arab Emirates and context around their capabilities and persistence mechanisms.

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Preserving languages and the stories behind them

Our Potawatomi tribe partner, Justin Neely, is using Woolaroo to promote and preserve the Potawatomi’s language, Bodéwadmimwen, among students and young people. “Words, phrases and verb conjugations show how the Potawatomi see the world — with an emphasis on connection to the earth, a high regard for mother nature and living beings, and a communal…

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Our Potawatomi tribe partner, Justin Neely, is using Woolaroo to promote and preserve the Potawatomi’s language, Bodéwadmimwen, among students and young people. “Words, phrases and verb conjugations show how the Potawatomi see the world — with an emphasis on connection to the earth, a high regard for mother nature and living beings, and a communal lifestyle,” says Neely. Neely felt that Woolaroo would suit children in particular, allowing them to use technology as a way to explore their heritage.

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Go on an epic adventure with Netflix’s “The Sea Beast”

Craving a different type of drive this summer? Go on a high-seas adventure without stepping off land. Activate Waze’s latest driving experience, inspired by Netflix’s newest movie, “The Sea Beast.” (Check out the trailer and the film on Netflix July 8.)Starting today, you’ll meet the dynamic duo of Maisie, a precocious stowaway, and Blue, a…

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Craving a different type of drive this summer? Go on a high-seas adventure without stepping off land. Activate Waze’s latest driving experience, inspired by Netflix’s newest movie,The Sea Beast.” (Check out the trailer and the film on Netflix July 8.)

Starting today, you’ll meet the dynamic duo of Maisie, a precocious stowaway, and Blue, a little beast with a huge mischief streak, and revel in the unlikely comedy of their friendship as they help you navigate every turn you take on Waze. And don’t worry: Maisie will help translate Blue’s sounds for you. You’ll also get to know some other Beasts that they find on their journey when you choose between three new Moods: Blue, Red and Yellow. Don’t forget to swap your vehicle for a Lifeboat, to get into the true adventurer’s spirit.

With Sea Beast Mode activated, get ready to explore the world together, on a journey full of surprise, wonder and funny banter — because where the map ends, the adventure begins.

If you’re interested in seeing the magic in real life, Netflix is hosting a series of experiences across the U.S. at aquariums, museums and more to celebrate the launch of The Sea Beast.

For a drive that takes you to the seas, visit Waze or click “My Waze” in your Waze app and tap the “Turn on Sea Beast Mode” banner to activate. It’s available globally, in English, for a limited time.

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