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The tale of the Dutch bookstore, the pivot and the Golden Pin

How did Bookstore Dominicanen pivot?For the owner, Ton Harmes, the key was perseverance. With the store having to close during the busiest weeks of the year – right in the middle of the holiday season – they had to adapt to survive. Their staff and volunteers immediately started delivering books by foot, bicycle and car.…

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How did Bookstore Dominicanen pivot?

For the owner, Ton Harmes, the key was perseverance. With the store having to close during the busiest weeks of the year – right in the middle of the holiday season – they had to adapt to survive. Their staff and volunteers immediately started delivering books by foot, bicycle and car. They also set up a takeout counter (offering click and collect online) and when numbers of visitors were limited, they decided to launch a pop-up store: Do(mini)canen.

Online, they invested heavily in their visibility on Google and in their social channels to keep in touch with their customers. Prioritising keeping their Business Profile on Google Maps and Search up to date, they were always able to indicate the changes in shopping times and services. Every change was immediately visible for their customers. They also started streaming book presentations and interviews with writers live on YouTube and communicated a lot more through all social media to keep customers informed.

Ton is convinced that the internet will continue to play a role in their business operations now they have reopened. Speaking to The Keyword he said, ‘We realized that with a million visitors a year, it seems like you don’t really need these ‘modern developments’. But when we closed it was suddenly dead quiet in the store. Then we realized how vulnerable we are if we rely solely on in-person customers and that we have to develop our digital channels faster. We now see online, even after corona, playing an increasingly important role in our contacts with customers – for both engagement and actually finding us. Our YouTube channel has received a boost and we keep reaching out to customers through our social channels. The crisis has really caused a change in our mindset.’

The Golden Pin Award has been given a special place in the store and serves as a reminder for the perseverance and pivoting that had to be done. Their ability to continue to conduct business through the worst of it is down to what Ton refers to as ‘Haw Pin’: Hold on.

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A milestone for King’s Cross: a local innovation hub

Over the last few years, King’s Cross has truly transformed, becoming a thriving hub of innovation and creativity. The transformation is a sign of the UK’s strengths, with its incredible local talent and strong history of leading technological and scientific progress. These strengths inspired us to invest here in King’s Cross, in one of our…

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Over the last few years, King’s Cross has truly transformed, becoming a thriving hub of innovation and creativity. The transformation is a sign of the UK’s strengths, with its incredible local talent and strong history of leading technological and scientific progress. These strengths inspired us to invest here in King’s Cross, in one of our most ambitious developments to date.

Today, together with local MP, Keir Starmer, Mayor of London Sadiq Khan, leader of Camden Council Georgia Gould, and our building partners, we celebrated a major milestone in the construction of our new King’s Cross office – and in our long-standing commitment to the UK – as we placed the final beam on our new development.

Keir Starmer, Leader of the Labour Party and MP for Holborn and St Pancras said:

“It’s fantastic to attend not only as the leader of the Labour Party and local MP but as a proud local resident of more than 25 years. Congratulations to Google on your magnificent new building, and for all it represents – a seizing of opportunity, harnessing of talent, the creation of good, sustainable jobs and an immense contribution to our community. You’re showing what can be achieved when forward looking local government partners with the ingenuity of the private sector.”

We have long believed that creativity is spurred by environments that promote connection and wellbeing. This is more important than ever as we adapt to a future of flexible, hybrid working. Our new King’s Cross building will be equipped with new workplace technologies to help global and remote teams collaborate more effectively, build relationships, learn from colleagues and dream up new ways to solve complex challenges.

It will also be a place for community and connection thanks to the ground floor retail and community spaces, which are being curated with — and for — the local community. In the coming weeks, in partnership with more than 30 youth organisations in Camden, we’re excited to open our doors to 500 local young people for a week of taster sessions to inspire school students and job seekers with careers in technology, as well as more than 100 local work experience students.

Innovation extends to the design of the building itself, which is playing an important role in helping us to achieve our goal of going carbon free by 2030. We’re pioneering new technologies that will make our King’s Cross office our most ambitious smart building to date, including a system of 13,500 interconnected devices that will work together to improve energy efficiency in real time.

While the doors of our new King’s Cross development won’t open until 2024, incredible work is already underway nearby. The neighbourhood is home to thousands of our engineers working on products like Android, Wear OS, Search and Google Business Profiles, which are used the world over. In fact, many of the team behind some of our newest products – to be released later this year – are based right here in King’s Cross. We look forward to growing these teams and being a part of the local community’s future growth and development.

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Protecting people’s privacy on health topics

Privacy matters to people — especially around topics such as their health. Given that these issues apply to healthcare providers, telecommunications companies, banks, tech platforms, and many more, we know privacy protections cannot be solely up to individual companies or states acting individually. That’s why we’ve long advocated for a comprehensive and nationwide U.S. privacy…

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Privacy matters to people — especially around topics such as their health. Given that these issues apply to healthcare providers, telecommunications companies, banks, tech platforms, and many more, we know privacy protections cannot be solely up to individual companies or states acting individually. That’s why we’ve long advocated for a comprehensive and nationwide U.S. privacy law that guarantees protections for everyone, and we’re pleased to see recent progress in Congress.

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Google and U.S. developers find agreement over Google Play store

Finally, we’ve heard developers want to understand more about how Google Play operates, which is why we’ve agreed to publish annual transparency reports. The reports will share information about the Google Play Store, including statistics such as apps removed from Google Play, account terminations, and other data regarding how users interact with Google Play. Source

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Finally, we’ve heard developers want to understand more about how Google Play operates, which is why we’ve agreed to publish annual transparency reports. The reports will share information about the Google Play Store, including statistics such as apps removed from Google Play, account terminations, and other data regarding how users interact with Google Play.

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