Our smartphones can do amazing things: They can capture great photos, and they act as our alarm clock, our camera, our stereo, our library, our game console and more, all in one. But making phone calls, the original “feature” of our devices, has mostly remained the same for decades. When we call businesses to get something done, we’re often met with long, automated systems and endless elevator music. And as we go about our days, we’re often distracted by calls from unknown numbers, spammers and scammers. That’s why we are always seeking improvements with phone calls, and so today we’re excited to announce our latest advancements in calling assistance to make them better.

A better way to call businesses

Starting today on Pixel 6 and Pixel 6 Pro devices in the U.S. our latest Phone app features, Wait Times and Direct My Call, make calling businesses easier. Before you even place your call to a toll-free business number, you’ll see the current and projected Wait Times for the rest of the week. That can help you decide whether you have time to call now, or plan when to call later to avoid long waits. Wait Times are inferred from call length data that is not linked to user identifiers.

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