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Your guide to Dynamics 365 at Microsoft Ignite 2021

Microsoft Ignite kicks off in just a few days. This year’s digital experience brings together a global community of technology professionals to learn where Business Applications technology is heading, and the tools and resources available to help you solve the toughest challenges facing your business today. Across three days of programming—November 2-4, 2021—Microsoft experts will dive…

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Microsoft Ignite kicks off in just a few days. This year’s digital experience brings together a global community of technology professionals to learn where Business Applications technology is heading, and the tools and resources available to help you solve the toughest challenges facing your business today.

Across three days of programming—November 2-4, 2021—Microsoft experts will dive into technical and hands-on content across Microsoft Dynamics 365 and Microsoft Power Platform, as well answer your questions—all streaming live and on-demand, so you won’t miss out.

We’ve pulled together a list of essential sessions to attend, both keynotes and breakout sessions—informative featured presentations followed by a live Q&A. Be sure to register today to get updates before and during the event, as well as build your own session schedule.

Click on the linked titles below to learn more and add each event to your session scheduler.

Only have time for one or two sessions? Be sure to watch Microsoft Into Focus: Business Applications on Wednesday, November 3, 2021, for a sneak peek at new features and capabilities in 2021 release wave 2, as well as Build a hyperconnected business on Tuesday, November 2, 2021, to learn how to build a digital foundation for today’s business.

Day 1 (Tuesday, November 2, 2021)

Keynotes and core themes

Hear from Microsoft leadership on revealing the latest innovations that are shaping the flexible, innovative, and secure business environments of the future.

Microsoft Ignite Opening

Tuesday, November 2, 2021, 8:15 AM to 8:50 AM Pacific Time

Our economy and society are undergoing a sea change of digitization. Satya Nadella, Microsoft Chairman and Chief Executive Officer, will discuss technology trends and innovations across Microsoft cloud that will transform every business and industry going forward.

Tuesday, November 2, 2021, 9:30 AM to 9:55 AM Pacific Time

In a rapidly changing world, there’s no more “business as usual.” The way we live and work will never be the same, and there’s no clear roadmap for what’s ahead. Organizations need the agility to respond rapidly and predict what’s next, and that requires a new approach to business solutions—one that harnesses data as a resource and turns its potential into power. Join Alysa Taylor, CVP, Industry, Apps, and Data Marketing; and Charles Lamanna, CVP, Business Applications and Platform, to learn how to build a digital foundation with Microsoft cloud that will carry your organization into the future.

Breakout sessions

Attend sessions that take a deeper dive into topics aligned to a variety of roles and interests. Live, interactive Q&A segments directly follow the featured presentation.

Accelerate cross-organization collaboration with Dynamics 365 and Microsoft 365

Tuesday, November 2, 2021, 11:30 AM to 12:00 PM Pacific Time

Across industries, businesses are experiencing a tectonic shift in how, when, and where people work. In this session, hosted by Emily He, CVP, Business Applications Marketing, we’ll introduce new and upcoming integrations between Dynamics 365 and Microsoft 365 that enable everyone across your organization to connect, communicate, and collaborate on business tasks and processes in a seamless, natural, and secure way. Get a first look at new capabilities in action and learn how everyone in your organization can achieve more together as one business, right in the flow of work.

Connect experiences across every customer touchpoint with a complete marketing solution

Tuesday, November 2, 2021, 12:30 PM to 1:00 PM Pacific Time

Companies struggle to make sense of an ongoing and accelerating data deluge and to pull actionable intelligence from it. This challenge has made data the lifeblood of business in the digital age and establishes a new value proposition: companies that can use data to serve customers are able to build stronger relationships. A company’s control over its data—that is, its digital autonomy—has never been more important. Learn how Microsoft offers a complete marketing solution to help you accelerate business growth and deepen customer connections from acquisition to retention. Win more hearts and minds in an omnichannel world, while building trust with the highest level of data governance, privacy, and compliance.

Enhance supply chain visibility, predict risks and improve decision making with Dynamics 365 Supply Chain Insights

Tuesday, November 2, 2021, 1:30 PM to 2:00 PM Pacific Time

Customers have experienced supply chain disruptions since early 2020. Now, Dynamics 365 Supply Chain Insights helps companies deliver great customer experiences. By unifying real-time data from third-party data providers, logistics partners, customers, and multi-tier suppliers, companies gain end-to-end supply chain visibility. This visibility is further enhanced by creating a digital twin to generate AI-powered, actionable insights allowing companies to proactively make decisions that put customers first.

Day 2 (Wednesday, November 3, 2021)

Keynotes and core themes

Hear from Microsoft leadership on revealing the latest innovations that are shaping the flexible, innovative, and secure business environments of the future.

Microsoft Into Focus: Business Applications

Wednesday, November 3, 2021, 8:15 AM to 10:00 AM Pacific Time

Get an inside look at what’s new in Dynamics 365 and Microsoft Power Platform. You’ll hear from James Phillips, President, Microsoft Digital Transformation Platform, along with top engineers and other Microsoft Leaders as they guide you through the new features and capabilities in 2021 release wave 2.

Breakout sessions

Attend sessions that take a deeper dive into topics aligned to a variety of roles and interests. Live, interactive Q&A segments directly follow the featured presentation.

Gain a new perspective by bridging the physical and digital

Wednesday, November 3, 2021, 10:30 AM to 11:00 AM Pacific Time

In today’s environment of both digital and physical spaces, organizations have less visibility into their physical footprint than their digital channels, limiting their potential to optimize operations and improve employee and customer experiences. Microsoft is helping organizations harness observational data and use it to produce real-time insights to unlock business value. Join this session to learn more about how Microsoft continues to build onto its spectrum of solutions that bridge the digital and physical to unlock new perspectives.

Introducing Voice Channel for Dynamics 365 Customer Service

Wednesday, November 3, 2021, 11:30 AM to 12:00 PM Pacific Time

The new Voice channel, built on the same planet-scale platform powering Microsoft Teams, enables more personalized customer experiences across all channels, delivers AI at each step of the call, unifies insights across all interactions, and streamlines contact center operations onto one scalable, easy to use solution. Join us to learn more about the future of customer service experiences.

Explore more Dynamics 365 sessions

These feature keynotes and breakout sessions are just the start. Explore the full list of sessions that explore topics related to Dynamics 365.

In addition to the live streams above, each segment will be rebroadcasted throughout the event. The key segments are open to everyone, but we encourage you to register in advance to unlock the full Microsoft Ignite experience—from digital breakout sessions with live Q&As to conversations with Microsoft experts and your global community.

Even more to explore

Microsoft Ignite is your opportunity to learn and engage with Microsoft experts and a global community. Check out all of the activities at this year’s events:

  • Ask the Experts: Bring your questions and get answers, while exploring the latest product announcements, by engaging with the engineers and partners who are building your most important tools and solutions.
  • Connection Zone: Meet with local Microsoft leaders and channel managers, interact with engineers and technical experts, join live Q&As, and more.
  • Learning Zone: Accelerate learning with the Cloud Skills Challenge, expert-guided sessions, step-by-step modules, certification details, and more.
  • Intro to Tech Skills: Dive into the key topics, essential tools, and Microsoft technologies that can lead to new roles or a different career path.
  • Create Zone: Snap animated selfies, express your point of view, and spark conversations in the #MSIgnite community with shareable content of all kinds.

Get the most of your Microsoft Ignite experience

Be sure to follow Microsoft Ignite on Twitter to stay up to date and connected with the community and register for Microsoft Ignite today to create a customized schedule. We’ll see you there.

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Facebook: Community Standards Enforcement Report Assessment Results

In August of 2020, we committed to undertaking and releasing an independent, third-party assessment of our Community Standards Enforcement Report. Today, we’re delivering on that commitment and publishing EY’s independent findings. We selected EY based on their expertise, experience and ability to work with large, novel data sets. To ensure the metrics were measured and…

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In August of 2020, we committed to undertaking and releasing an independent, third-party assessment of our Community Standards Enforcement Report. Today, we’re delivering on that commitment and publishing EY’s independent findings.

Graphic that reads: EY's assessment concluded with the opinion that the calculation of the metrics reported within Facebook and Instagram Community Standards Enforcement Report for the period October 1, 2021 through December 31, 2021 have been prepared based on the specific criteria and are fairly stated, in all material respects.

We selected EY based on their expertise, experience and ability to work with large, novel data sets. To ensure the metrics were measured and reported correctly, we underwent in-depth preparation to give EY an understanding of our processes, systems and controls. We also provided them with data and evidence requested to conduct their assessment. 

The globally adopted Committee of Sponsoring Organizations of the Treadway Commission (COSO) framework was selected as the criteria against which the assessment would evaluate Meta’s internal controls. This rigorous and widely used internal control framework was used to verify the accuracy of the metrics and validate the design and operating effectiveness of the controls. It’s the same framework we use to assess our internal controls over financial reporting and the financial statements that are included in our Annual Report filed with the Securities and Exchange Commission (SEC).

As part of the assessment, Meta provided EY with full access to the necessary data, documentation and evidence requests. We also gave access to dozens of employees across data science, data engineering, software engineers, product and program managers and Internal Audit teams working on the Community Standards Enforcement Report. The examination was conducted in accordance with the attestation standards as established by the American Institute of Certified Public Accountants and consisted primarily of 1) applying inspection, recalculation and analytical procedures 2) making inquiries of persons responsible for the subject matter and 3) obtaining an understanding of the measurement systems and processes used to generate, process, aggregate and report the subject matter.

EY evaluated the metrics and reporting methods for the Community Standards Enforcement Report covering the fourth quarter of 2021. As part of their assessment, EY focused on the following areas: Governance, Data Collection, Data Processing, Data Aggregation, Data Disclosures and Reporting and Information Technology General Controls. Learn more about the scope of the assessment

Infographic showing the scope of EY's assessment

This assessment builds on our previous work in 2018 with international experts in measurement, statistics, law, economics and governance, who provided an independent, public assessment of the metrics we share in the enforcement report. Since then, we have continued to seek out feedback from external stakeholders and experts, including from the Oversight Board, and are working to expand our transparency reports. As we shared today, we are also committing to measuring and reporting metrics around accuracy of our enforcement decisions.

Timeline of EY assessment

While this assessment looked at the accuracy of the metrics we report, we believe independent, third-party assessments of our integrity systems and processes are also an important part of delivering accountability. We look forward to continuing to build on this commitment and expanding our transparency and accountability efforts, working with industry partners, issue experts and policymakers across the world.

As we said at the beginning of this process, no company should grade its own homework, and the credibility of our systems should be earned, not assumed. Accurate and meaningful transparency is critical to holding platforms accountable. This assessment is a step in that direction.

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Facebook: Widely Viewed Content Report, First Quarter 2022

Today, we’re publishing the Widely Viewed Content Report (WVCR) for the first quarter of 2022. This report highlights the most-viewed organic content in Feed in the US, including domains, links, Pages and posts. It includes content recommended by Facebook and excludes advertising content. See the full report and Companion Guide for more information.  Updates and…

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Today, we’re publishing the Widely Viewed Content Report (WVCR) for the first quarter of 2022. This report highlights the most-viewed organic content in Feed in the US, including domains, links, Pages and posts. It includes content recommended by Facebook and excludes advertising content. See the full report and Companion Guide for more information. 

Updates and Enforcements

Based on feedback from several academic and civil society organizations, we are improving our link and domain data methodologies. Previously, we counted a link view as any time a post or video containing a link was viewed, even if the link was not front and center. However, the feedback from these organizations was that our data would be more meaningful if we only counted link or domain views that rendered a preview. Moving forward, links will need to render a preview in order to be counted as a view, as that more accurately represents what people are seeing. As part of the transition, the Q1 2022 report includes top viewed links using both our old and new methodologies. Starting next quarter, the WVCR will use only the new methodology.

In this report, there were pieces of content that have since been removed from Facebook for violating our policies of Inauthentic Behavior. The removed links were all from the same domain, and links to that domain are no longer allowed on Facebook. During the last reporting cycle, we took seriously the feedback criticizing our approach to disclosing additional details about the content removed from Facebook that appears in this report. We have updated our removal disclosure framework in the report and Companion Guide. We will aim to disclose as much information as possible about removed content, including Inauthentic Behavior, that appears in the report moving forward. However, in instances where disclosing specific details on removed content would cause harm to our community, we will err on the side of keeping the community safe. 

Some lower-quality posts ended up amongst our most viewed last quarter, although it is important to note that the top 20 links in this report represent only 0.03% of all Feed content views in the US during the quarter. The fourth URL in the report linked to a YouTube video of a panel discussion held by a U.S. Senator that was rated False by one of our fact-checking partners. When that happened, we took a number of steps to limit the reach of this link, including adding a warning screen that shared more information about the claim, showing a notification warning to someone when they try to share the link and reducing the distribution of the link in Feed. Our strategy mirrors the recommendations of experts and academics in this field: deeper investments in outreach by trusted organizations online, as well as fact-checking as a primary approach to misinformation, since removing certain false claims about COVID-19 can exacerbate feelings of distrust with authorities and further marginalize populations. And without these features, this link would likely have reached more people, and those who viewed it would not have seen additional information and context from the false fact check. 

Insights from the WVCR help inform how we update our existing policies and products, and develop new ones, to address harmful or otherwise objectionable content. For example, we’ve been testing new ways to reduce clickbait, engagement bait and spam. While we’re seeing improvements from these tests, we will need to continually evaluate and refine our approach before seeing consistent results. We’ll continue to test alternative solutions to reduce engagement bait, misinformation and content from Pages that repeatedly violate our Community Standards.

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Facebook: Transparency Report, Second Half 2021

Today, we are releasing our latest Transparency Report for the second half of 2021.  As always, we strive to be open about the ways we protect users’ privacy, security and access to information online. That’s why we publish biannual transparency reports to provide detail on the numbers and maintain accountability in our work. Over the…

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Today, we are releasing our latest Transparency Report for the second half of 2021. 

As always, we strive to be open about the ways we protect users’ privacy, security and access to information online. That’s why we publish biannual transparency reports to provide detail on the numbers and maintain accountability in our work. Over the years, we’ve expanded our report to include the volume of content restrictions based on local law, the number of global internet disruptions that limit access to our products and, most recently, our proactive efforts to protect intellectual property. Additionally, our Transparency Report includes the Community Standards Enforcement Report for Q1 of 2022, which provides data on how we take action against violating content across our platforms. 

Government Requests for User Data

During the last six months of 2021, global government requests for user data increased 2% from 211,055 to 214,777. Of the total volume, the US continues to submit the largest number of requests, followed by India, Germany, France, Brazil and the UK.

In the US, we received 59,996 requests, which was 6% less than the total we received in the first half of 2021. Non-disclosure orders prohibiting Meta from notifying the user remained consistent at 70% in the first and second halves of 2021. In addition, as a result of transparency updates introduced in the 2016 USA Freedom Act, the US government lifted the non-disclosure orders on 12 National Security Letters we received between 2017 and 2021. These requests, along with the US government’s authorization letters, are available below.

As we have said in prior reports, we always scrutinize every government request we receive to make sure it is legally valid, no matter which government makes the request.  We comply with government requests for user information only where we have a good-faith belief that the law requires us to do so. In addition, we assess whether a request is consistent with internationally recognized standards on human rights, including due process, privacy, free expression and the rule of law. When we do comply, we only produce information that is narrowly tailored to that request. If we determine that a request appears to be deficient or overly broad, we push back and will fight in court, if necessary. We do not provide governments with “back doors” to people’s information. For more information about how we review and respond to government requests for user data and the safeguards we apply, please refer to our FAQs.

Content Restrictions

When content is reported as violating local law, but doesn’t go against our Community Standards, we may limit access to that content in the country where the local violation is alleged. During this reporting period, the volume of content restrictions based on local law increased globally 8% from 47,365 in H1 2021 to 50,959 in H2 2021.

Internet Disruptions

We oppose shutdowns, throttling and other disruptions of internet connectivity and we remain concerned by the trend towards this approach in some countries. Even temporary disruptions of internet services can undermine human rights and economic activity. That’s why we report the number of deliberate internet disruptions caused by governments around the world that impact the availability of our products. In the second half of 2021, we identified 38 disruptions of Facebook services in 12 countries, compared to 62 disruptions in 17 countries in the first half of 2021.

Intellectual Property

Finally, we report on the volume and nature of copyright, trademark and counterfeit reports we receive each half as well as our proactive actions against potential piracy and counterfeits. In connection with our previously reported data for H1 2021, we discovered we were not accounting for some proactive copyright removals due to an error in the way our technology counted these violations, specific to Rights Manager. This resulted in an undercounting of the number of proactive copyright removals for that reporting period. We have reviewed and resolved this issue and have adjusted the numbers to reflect those removals. Specifically, ​​we proactively removed 16.7 million pieces of content for copyright reasons in H1 2021 (previously reported as 9 million).

During this reporting period for H2 2021, we took down 4,384,719 pieces of content based on 1,217,892 copyright reports; 709,642 pieces of content based on 332,340 trademark reports and 2,121,209  pieces of content based on 97,569 counterfeit reports. We also proactively removed 30,245,249 pieces of content for copyright reasons and 223,770,855 pieces of content for counterfeit reasons. 

Publishing this report furthers our deep commitment to transparency. You can see the full report for more information.

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