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Facebook: Our Commitment to Combating Climate Change

We’re expanding our Climate Science Center to more than 100 countries to connect more people with factual resources from leading climate organizations. We’ll continue adding informational labels to posts about climate change and directing people to the Climate Science Center. We’re launching Green Boost, a new sustainability training program to help small businesses reduce their…

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  • We’re expanding our Climate Science Center to more than 100 countries to connect more people with factual resources from leading climate organizations.
  • We’ll continue adding informational labels to posts about climate change and directing people to the Climate Science Center.
  • We’re launching Green Boost, a new sustainability training program to help small businesses reduce their carbon emissions and grow sustainably.

Climate change is the greatest threat we all face — and the need to act grows more urgent every day. The science is clear and unambiguous. As world leaders, advocates, environmental groups and others meet in Glasgow this week at COP26, we want to see bold action agreed to, with the strongest possible commitments to achieve net zero targets that help limit warming to 1.5˚C.  

We are going to play our part too. As a global business that connects more than 3 billion people every month, we have an opportunity and a responsibility to make a real difference.

That starts with getting our own house in order. Starting last year, we achieved net zero emissions for our global operations, and we’re supported by 100% renewable energy. To achieve this we’ve reduced our greenhouse gas emissions by 94% since 2017. We invest enough in wind and solar energy to cover all our operations. And for the remaining emissions, we support projects that remove emissions from the atmosphere. 

We’ve also set ambitious goals for our suppliers to be net zero and for our operations to restore more water than we use by 2030. Since our first wind contract in 2013, we’ve contracted over seven gigawatts of new solar and wind energy, all in the same power grids where our data centers are located, which are some of the most efficient in the world. We are also implementing measures to reduce our business travel emissions, and joining the Sustainable Aviation Buyers Alliance as a founding member to help accelerate the path to net zero air travel by driving investment in sustainable aviation fuel.

But this is not enough. Social media companies have the power to connect people with each other to make a difference at scale, amplify marginalized voices and share powerful information. Every day we see people use our services to raise awareness, organize for action, and make their voices heard on a wide range of environmental issues. We want to play our part by helping people find accurate, science-led information while also tackling misinformation.

Elevating Authoritative Climate Information

Last year, we launched the Climate Science Center on Facebook to connect people with factual resources from the world’s leading climate organizations, like the Intergovernmental Panel on Climate Change, UN Environment Program and more than 200 others. They can also find steps they can take in their own lives to combat climate change. Today, we are starting to expand it to more than 100 countries. And we’re also adding a new section that shows countries’ greenhouse gas emissions as compared to their commitments and targets, so people can better understand where their country is today and what more needs to be done.

Earlier this year, we started adding informational labels to some posts on climate change directing people to the Climate Science Center to find out more. We’re now expanding these labels on posts in more than a dozen countries, including for the first time in Belgium, Brazil, India, Indonesia, Mexico, the Netherlands, Spain and Taiwan. 

Screenshot of Climate Science Center on Facebook

Tackling Climate Misinformation

We have a responsibility to tackle climate misinformation on our services, which is why we partner with more than 80 independent fact-checking organizations globally to review and rate content, including content about climate change. When they rate content as false, we reduce its distribution so fewer people see it and we show a warning label with more context. And we apply penalties to people who repeatedly share false information.

Ahead of COP26, we’ve also activated a feature we use during critical public events to utilize keyword detection so related content is easier for fact-checkers to find — because speed is especially important during such events. This feature is available to fact-checkers for content in English, Spanish, Portuguese, Indonesian, German, French and Dutch. Learn more about how we’re tackling climate change misinformation.

Taking Action on Climate Change

According to a survey conducted by our Data for Good team in partnership with the Yale Program in Climate Change Communication, a majority of people in all 31 countries surveyed said that climate change is at least somewhat important to them personally. Substantial numbers of people also said that they would “definitely” or “probably” participate in a citizens’ campaign to reduce climate change.

We’re also supporting the UN by encouraging conversations around climate change and helping people take action. With the help of Spectrm, the UN will soon be launching an updated version of its ActNow chat experience with 10 new actions you can take to combat climate change. It’s available on Messenger through the app, Instagram and the UN website. In time for COP26, Messenger is supporting the work of the UNFCCC by also releasing new camera stickers that can help you strike up a conversation by visually showing your support for the planet in your next Story or chat on Messenger and Instagram, or conversation in Messenger Kids.

Screenshot of United Nations' ACTNOW bot on Messenger and Instagram

UNFCCC stickers on Messenger

Introducing Green Boost for Small Businesses

We’re launching a sustainability training program to support businesses on our apps to take climate action, reduce their carbon emissions and help grow their business in a sustainable way. We are starting this month with businesses in the UK and Spain, with a particular focus on restaurants, hospitality and food producers. The program will expand to France, Italy and other countries next year.

Sharing Climate Voices During COP26

During COP26 in Glasgow, we’ll be featuring experts and scientists in new content designed to inform and inspire action. We have a live studio at the event itself where we’ll be hosting a series of conversations with leading voices on climate change. We’re launching a new podcast series called Climate Talks hosted by Sophia Li. We’ll be live-streaming a Say It With Science conversation on Facebook Live covering health and climate change. On @instagram, we’ve launched the editorial series Our Planet in Crisis, which features the stories of activists and organizers who are dedicated to spreading awareness and empowering others to take action in their local communities. 

These are just some of the steps we’re taking as a company and as a platform to try and make a positive difference. Our goal isn’t just to be one of the most sustainable companies, but to make it easier for our users and employees to be too. If we all play our part — from world leaders and governments, to private companies and individuals — we can rise to this challenge together.

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Facebook: How Meta Is Preparing for Brazil’s 2022 Elections

Today, we want to share our work to protect the integrity of presidential elections taking place in Brazil in October 2022. In recent years, we’ve increased our efforts to combat misinformation by investing in teams, technology and partnerships to ensure the safety of people using Meta’s platforms. Since 2016, we’ve quadrupled our security and integrity…

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Today, we want to share our work to protect the integrity of presidential elections taking place in Brazil in October 2022. In recent years, we’ve increased our efforts to combat misinformation by investing in teams, technology and partnerships to ensure the safety of people using Meta’s platforms.

Since 2016, we’ve quadrupled our security and integrity workforce to more than 40,000 people globally. Last year alone, we invested nearly $5 billion in both areas.

We know that local knowledge is essential for this work to be effective, so we also have a large team of specialists based in Brazil who have a deep understanding of the situation. These efforts are intensified as the election approaches, and our work to protect the integrity of our platforms will continue after the vote.

Preventing and Stopping Election Interference

Removing content that violates our policies on voter suppression, such as posts that discourage people from voting, is among our many responses to potential interference in the electoral process. We take many actions to prevent hate speech or the incitement of violence on our platforms.

Currently, 99.7% of the fake accounts we remove from Facebook are deleted by artificial intelligence, before they are reported by users. We also investigate and disrupt networks that use fake accounts in a coordinated way to influence public debate.

Closer to October, we will activate an Elections Operations Center focused on Brazil, an initiative we’ve implemented since 2018, to bring together experts from across the company – including intelligence, data science, engineering, research, operations, public policy and legal teams. They work together to identify potential threats on our platforms in real time, accelerating our response time.

Collaborating With Authorities

In partnership with Brazil’s Superior Electoral Court (TSE), in December 2021 we started adding a label to posts about political elections on Facebook and Instagram, directing people to reliable information on the Electoral Justice website. In the first two months after its launch, the label led to a 10-fold increase in visits to the Electoral Justice portal.

Between the end of April and the beginning of May, we posted reminders on Facebook for users to request or update their voter cards. The content was seen by the majority of adults using Facebook in Brazil and more than three  million people clicked to see more information. Closer to the upcoming election, we will again display reminders on Facebook and Instagram about voting day to raise awareness among voters and reduce abstention rates.

For the first time, the TSE will be able to report content directly on Facebook and Instagram that may violate our policies. We will analyze the reports once they are received.

WhatsApp launched an extrajudicial channel of communication in the 2020 municipal election to receive complaints from the TSE. The focus is on quick response to potential cases of bulk messaging, which is forbidden by local electoral law and by the app’s terms of service.

We also developed a virtual assistant on WhatsApp with the TSE, as we did during Brazil’s 2020 municipal election. The chatbot is accessible through the number +55 61 9637-1078. It allows voters to interact directly with the electoral authority and receive relevant information about the vote.

Meta has hosted training sessions for electoral officials all over Brazil to explain our actions to curb misinformation, share details on how Facebook and Instagram work, and detail our content rules, which we call our Community Standards and Community Guidelines. We also offer workshops to candidates and their campaign teams.

The partnership with the TSE also includes booklets with information for the electoral community and a guide to combating online violence against women in politics, also supported by the Women’s Democracy Network (WDN) – Brazil Chapter.

Fighting Misinformation

We remove content on Facebook and Instagram that discourages voting or interferes with voting, such as incorrect information about the election date or candidates’ numbers.

We also work with independent fact-checking organizations to verify the veracity of reported posts that don’t violate our Community Standards. When fact-checkers mark a post as false, we reduce its reach on Facebook and Instagram.

People who still see this content in their feeds will see it covered with a label and a link directing them to more information from the fact-checker. In July, we increased the number of partners in our fact-checking initiative in Brazil from four to six including: Agência Lupa, AFP, Aos Fatos, Estadão Verifica, Reuters Fact Check and UOL Confere.

Since messages on WhatsApp are end-to-end encrypted, we fight misinformation on WhatsApp through measures to reduce message virality.

Messages forwarded on WhatsApp are identified with a tag. Since 2020, messages with five or more forwards can be resent to just one conversation, which has led to a 70% global reduction in the number of frequently forwarded messages. This year, we implemented a new forwarding limit on WhatsApp: now, any forwarded message can only be forwarded again to one WhatsApp group at a time.

Advertising Transparency

In 2018, we launched our transparency tools for ads about politics and elections on Facebook and Instagram in Brazil. In 2020, we began requiring advertisers who wish to run ads about elections or politics to complete an authorization process and include “Paid for by” disclaimers on these ads. This year, we’ve expanded that requirement to ads about social issues such as economics, security and education.

All posts with the “Paid for by” disclaimer go to the Ad Library, where they are stored for seven years. The tool is open and provides anyone with detailed information about political ads including  the ad source account, audience demographics and estimated spending range, among other data.

Protecting the integrity of the Brazilian election in 2022 on our apps is a priority for Meta. We will continue to share updates on how we move forward with this work.

See more information about our work on elections.

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Microsoft is a Leader in The Forrester Wave: CRM Suites, Q3 2022

We are honored to announce that Microsoft Dynamics 365 was identified as a Leader in The Forrester WaveTM: CRM Suites, Q3 2022. A few weeks ago, during his Microsoft Inspire keynote, Satya Nadella reminded us of the distinct value that Microsoft provides to organizations by leading the way in digital transformation and supercharging their systems…

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We are honored to announce that Microsoft Dynamics 365 was identified as a Leader in The Forrester WaveTM: CRM Suites, Q3 2022.

A few weeks ago, during his Microsoft Inspire keynote, Satya Nadella reminded us of the distinct value that Microsoft provides to organizations by leading the way in digital transformation and supercharging their systems of record. “Dynamics 365 is purpose-built for this new world of business process. Our intelligent business applications connect data, process, and teams, ushering in a new era of hyper connected business and offering unparalleled value.” And over this past year we have been proud to see our customers take Dynamics 365 and show that there are really no limits to what can be done when you unite data silos with industry-leading AI and integrate collaboration tools throughout.

From the Campari Group’s ability to deploy bespoke personalization to their event attendees with real-time customer journey orchestration, to Dextra Group’s saving a whopping 60 percent on their customer relationship management (CRM) cost while also increasing seller productivity and lead quality, and to the city of Richmond, Virginia transformation of their non-emergency case management capabilities to deliver omnichannel engagement for improved efficiency and also becoming benchmark for how governments nationwide can utilize digital tools to better serve their communities.

What makes our CRM and connected products stand out for our customers? Here are seven key insights we have heard over the past year.

  1. Dynamics 365 provides an end-to-end, full-funnel solution. Dynamics 365 is the only portfolio of intelligent business applications that accelerates revenue outcomes by transforming selling experiences with a single intelligent, digital, customizable solution.
  2. Robust AI insights at your fingertips. Dynamics 365 enables everyone, across every team, to make better and more impactful decisions by converting data into insights with the intelligence of Microsoft AI allowing teams to be more efficient and productive.
  3. Breakdown the barriers between people. We offer the leading workplace collaboration, video conferencing, and meeting software in the world with Microsoft Teams, which can connect seamlessly with our out-of-the-box CRM or be personalized to fit an organization’s needs with custom features.
  4. Personalize every experience. Dynamics 365 Marketing assists companies in more deeply understanding their customers and drives intent with AI-powered insights to deliver connected experiences—all the way from acquisition to retention.
  5. Streamlined, proactive, scalable sales. Dynamics 365 helps sales teams uplevel forecasting and revenue operations with built-in AI and machine learning and enhance seller performance with recommended next best actions, productivity tools, and real-time coaching.
  6. Breakthrough service capabilities. Dynamics 365 Customer Service helps organizations meet the evolving needs of every customer across every channel and increases customer satisfaction, while boosting frontline employee productivity regardless of location.
  7. Low-code transformation. With Microsoft Power Platform, organizations can provide anyone with the ability for low-code transformation with low-code, intuitive, extensible tools that seamlessly connect to Dynamics 365. 

It’s an honor for us that so many organizations look to us for help modernizing sales, marketing, and service operations. As Forrester states in its report, “Microsoft’s strong vision, the breadth of its suite, and its partner ecosystem and industry solutions drive its 40% year-over-year growth, especially in industries such as financial services, healthcare, and retail.” We genuinely believe that with connected data, underpinned by industry leading AI and insights, there are no limits to what organizations can do. From upleveling employee experiences, to improving team productivity, and building deeper relationships with customers. It is all available with Dynamics 365.

Learn more

To learn more about how Microsoft compared with the other eight selected providers, please navigate to The Forrester WaveTM: CRM Suites, Q3 2022 website and get your copy.

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Exchange Online Basic authentication is going away: What you need to know

Effective October 1, 2022, you will no longer be able to use Basic authentication to connect to Microsoft Exchange Online. If your organization uses server-side synchronization or the deprecated Dynamics 365 Email Router, you should find out now whether you need to prepare for the change. How will removing Exchange Online Basic authentication affect Dynamics…

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Effective October 1, 2022, you will no longer be able to use Basic authentication to connect to Microsoft Exchange Online. If your organization uses server-side synchronization or the deprecated Dynamics 365 Email Router, you should find out now whether you need to prepare for the change.

How will removing Exchange Online Basic authentication affect Dynamics 365 and Power Apps?

After October 1, 2022, any connection to Exchange Online that uses server-side sync or the Dynamics 365 Email Router with Basic authentication (username and password) will quit working. Dynamics 365 mailboxes that use these connections will no longer be able to:

  • Send email from Dynamics 365 through Exchange Online
  • Retrieve email from Exchange Online
  • Synchronize appointments, contacts, or tasks between Dynamics 365 and Exchange Online

This change doesn’t affect connections that use Modern authentication (OAuth 2.0 token-based authorization).

How can I find out if I need to prepare?

If your company is using server-side sync or the Email Router to connect to Exchange Online using a username and password, you need to act. There are a couple of ways to find out whether your organization is affected and what you need to do if it is.

Review your Message Center Posts (recommended)

The fastest and most reliable way to know if you need to prepare and what to do is to look in the Microsoft 365 Message Center. (You must have admin rights to sign in to the Message Center.) The Exchange Online team has been sending monthly Message Center posts to all affected customers with the following title format: “Basic Authentication – Monthly Usage Report – 2022.”

If your organization is using server-side sync with Basic authentication, you may also have received Message Center posts from the Dynamics 365 or Power Apps services. Look for posts with the following title: “Impact due to Exchange Online disabling Basic Authentication.”

The posts provide detailed information about the change and actions you need to take before October 1.

Check your Dynamics 365 email settings

If you don’t find any posts in the Message Center, read our guide on how to check whether your organization is affected and if it is, what you need to do before October 1.

Learn more

You can find more information, including FAQs, in the documentation:

Use of Basic authentication with Exchange Online | Microsoft Docs

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