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Meet Context IQ—A new way to collaborate in a hyperconnected business

Across industries, businesses are experiencing a tectonic shift in how, when, and where people work. In today’s decentralized workplace, everyone needs simple ways to connect, share ideas, and collaborate wherever they are located. Today, at Microsoft Ignite, we are announcing Context IQ, a set of capabilities for Microsoft Dynamics 365 and Microsoft 365 that integrate…

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Across industries, businesses are experiencing a tectonic shift in how, when, and where people work. In today’s decentralized workplace, everyone needs simple ways to connect, share ideas, and collaborate wherever they are located. Today, at Microsoft Ignite, we are announcing Context IQ, a set of capabilities for Microsoft Dynamics 365 and Microsoft 365 that integrate collaboration into the flow of work, surfacing the right information, people and insights in the moment, in context with the task at hand.

These capabilities help you build a hyperconnected business that empowers people to collaborate as one business, everywhere—so people can thrive wherever, and however, they work. Be sure to attend the Ignite session, “Accelerate cross-organization collaboration with Dynamics 365 and Microsoft 365” to see some of the capabilities below in action.

Collaborate in the flow of work

Upcoming capabilities will bring Microsoft Teams experiences to Dynamics 365, so people can stay productive in the flow of work.

Teams chat embedded within Dynamics 365. You can collaborate with stakeholders directly from within Dynamics 365. This allows you to use Dynamics 365 data as an organizing layer for your Teams collaboration activity and link chats to Dynamics 365 records, such as sales opportunities and service cases, for convenient access for all participants.

Additionally, Context IQ suggests colleagues relevant to Dynamics 365 records to promote people discovery for faster deal or case resolution. You can see who is available and start a Teams chat without switching apps, keeping you focused on the task at hand.

Now available in preview for Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Field Service.

A unified meetings experience for sellers. During a Teams meeting, sellers can quickly access and share key sales information from Dynamics 365, reducing the need to switch between apps during the conversation. Meeting attendees can capture notes that automatically save to the timeline of the record, and sellers can leverage Conversation Intelligence to uncover and act on meeting highlights and follow-up.

Available for preview in early 2022.

Digital voice and conversation intelligence for Dynamics 365 Sales. Sales professionals spend a lot of time engaging with customers, either on digital calls or in online meetings. Now, sellers can conduct and answer calls, join online meetings, and receive and answer emails from Dynamics 365 with one click.

Sellers can leverage an integrated Teams dialer for outbound and inbound calling for Dynamics 365 Sales, using either the integrated Teams dialer or third-party telephony vendors from a desktop, laptop, or mobile device. In addition, conversation intelligence transcribes the call and provides meaningful insights and analyzes content, sentiment, and behavioral style—such as competitors and keywords that the prospect mentions. AI-guided live feedback and suggestions can help sellers adjust their sales pitch, as well as provide managers with a way to track team performance and provide valuable coaching to help boost customer satisfaction.

Available in preview for Dynamics 365 Sales.

Live copresence throughout Dynamics 365 applications. See who is actively working on a Dynamics 365 record and available to chat and collaborate—making it easier to work together on service cases, orders, or opportunities.

Hover over a profile name to view a Live Profile Card with contact details and live presence, and easily initiate an embedded Teams chat session with an individual or group that automatically links the chat with the record, all in one click.

Now available for preview in Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Field Service.

More accessible and sharable business data

Switching apps to search for and share data, documents and records can impede the flow of work, slowing progress on activities ranging from sales deals to customer support cases. Context IQ more closely integrates Microsoft Search, Dynamics 365, and Microsoft 365 capabilities, accelerating access to the people and information needed to spur innovation and solve problems.

These capabilities extend the ability for anyone in an organization to view and collaborate on Dynamics 365 records from within the flow of work with Teams, as announced at Microsoft Inspire earlier this year (available in preview in early 2022).

Find what you need faster. We’ve made it easier to surface results from your files, documents, customer records, and people across Microsoft Search. In fact, all of your data in Microsoft Dataverse can be searched and surfaced. For example, you can search for a Dynamics 365 customer record from Bing and the search bar in Teams, SharePoint, and Office. Dynamics 365 settings for roles and permissions ensure users only see records for which they are granted access.

In preview now for SharePoint, Bing, and Office. Preview for Microsoft Teams to follow in 2022.

Use @mention to quickly find and share a Dynamics 365 record.  We’re making it simple to share and collaborate on a Dynamics 365 record in the flow of work, without switching apps. You can currently @mention specific people in an Outlook or Teams message to tag someone for feedback. Soon, you will be able to @mention a Dynamics 365 record to quickly share it inline.

Available in preview for Teams, Outlook, and other Microsoft 365 applications in 2022.

When you share a link to any Dynamics 365 record, you can choose to unfurl an information card that displays a preview of the shared Dynamics 365 record. Recipients can view and act on information in the flow of work, such as from a chat, email, or document.

For example, when a seller shares a Dynamics 365 opportunity record in a Teams or Outlook message, recipients can see and edit the details that matter—such as the opportunity score, estimated close date and revenue, and status—right from within the message.

This new capability is called a Loop component, an element of Microsoft Loop, introduced today at Microsoft Ignite. Learn more about Microsoft Loop on the Microsoft 365 blog. We will share more about the availability of the Microsoft Loop component in the upcoming months.

Learn more about cross-organization collaboration with Dynamics 365 and Microsoft 365

These capabilities are just the start. Context IQ is inspiring many future updates across Dynamics 365 and Microsoft 365—especially those that further integrate collaboration, sharing, and communication capabilities in the flow of work.

Watch today’s Ignite session, “Accelerate cross-organization collaboration with Dynamics 365 and Microsoft 365,” to see many of these capabilities in action and hear how Siemens Mobility is using Context IQ to empower collaboration across the organization, and visit the Dynamics 365 and Microsoft Teams webpage to learn more.

We also invite you to explore the four essentials to collaborate as one business, everywhere and take a behind-the-scenes look at two companies reinventing how people collaborate across the organization.

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Facebook: Our Largest Ever Climate Survey Can Inform Policies, Research and Campaigns Around the World

Today, Meta and researchers at Yale University are publishing the results of our biggest ever global survey about public views towards climate change. In March and April this year, a sample of more than 100,000 Facebook users from nearly 200 countries and territories were asked about their knowledge of, and attitudes and behavior towards, climate change…

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Today, Meta and researchers at Yale University are publishing the results of our biggest ever global survey about public views towards climate change. In March and April this year, a sample of more than 100,000 Facebook users from nearly 200 countries and territories were asked about their knowledge of, and attitudes and behavior towards, climate change issues and what should be done to address them. The results paint a picture of deep concern around the world and the desire of a significant majority of people to see governments and others take meaningful action.

 

Infograph about climate change survey results

 

The survey is a collaboration between Meta and the Yale Program on Climate Change Communication, as part of Meta’s Data for Good program. It is hoped its findings can be used to inform policy decisions and priorities for governments, especially in many countries where surveys of this sort have not taken place before. The findings should also be valuable for researchers around the world, as well as a resource to inform public information or awareness raising campaigns by activists and NGOs, and help journalists with nationally-relevant data. For example, the Social Progress Imperative is using data from this survey to develop a new Climate Perception Index, which will serve as a tool to better understand the societal implications of climate change and will provide insights for policy makers on where to focus most in order to deliver tangible societal outcomes to their citizens.

The survey found:

  • The majority of people in nearly all countries surveyed say they are somewhat or very worried about climate change, including more than 9 in 10 respondents in many countries in Central and South America. In almost every country, majorities saw climate change as a threat to their country or territory over the next two decades.
  • A majority in two-thirds of the countries and territories surveyed think climate change will harm future generations a great deal. 
  • Majorities in nearly all countries think climate change is caused at least partially by human activity. Europeans were most likely to correctly answer that climate change is caused by human activities, led by Spain (65%) and Sweden (61%).
  • In most countries, a majority say they don’t hear about climate change at least once a week in their daily lives. Europeans are more likely to say they hear about climate change at least once a week compared to other regions.
  • Most people say their country should reduce pollution causing climate change, either on their own or if other countries also do so. However, people have different views on who is primarily responsible for reducing pollution — majorities in 43 countries said their government is responsible, 42 countries said individual people and 25 said businesses. 
  • People everywhere think climate change should be a high priority for their government. Majorities in most countries in North and South America say it should be a “very high” priority.
  • A majority in almost all areas surveyed think action to reduce climate change will either improve or have no negative impact on the economy.
  • People support using more renewable energy and less fossil fuels. About 9 in 10 people in Hungary, Portugal and Spain think their country should use somewhat or much more renewable energy.

The Data for Good program is an unprecedented collaboration between technology companies, the public sector, universities, nonprofits and others using privacy-protected datasets for social good, including disaster relief and recovery. Many of our humanitarian partners operate in some of the most challenging environments in the world. By sharing free tools that provide fast insights, Meta data has made decision-making on the ground easier, cheaper and more effective. In recent years, this collaboration has informed policies governing things like the delivery of vaccines and aid to Ukrainian refugees, and been utilized for environmental campaigns in the US, Germany, Belgium, Croatia and the UK.

Alongside the survey, Meta has also published its annual Sustainability Report, detailing the solid progress we’re making in minimizing the environmental impact of our business, supply chain and wider community. This includes:

  • Setting an ambitious goal to be water positive by 2030, meaning we will restore more water than our global operations consume. In 2021, Meta helped restore more than 2.3 million cubic meters of water through investments in water restoration projects.  
  • Progress towards our goal of reaching net zero emissions across our value chain, and maintaining 100% renewable energy for our global operations.
  • Expanding our Climate Science Center to more than 150 countries.
  • Supporting key policies to advance sustainable policies and climate action, such as joining the European Climate Pact and participating in organizations advocating for clean energy policies in the United States.

Read the full climate opinion survey report and sustainability report.

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Facebook: Uplifting Tribal Communities in India Through Digital Entrepreneurship

Inspired by the rich culture and talent represented by the tribal and indigenous communities of India, we are extending our collaboration with the Ministry of Tribal Affairs to launch the second phase of the Going Online As Leaders (GOAL) program. GOAL 2.0 will look to digitally upskill, connect and empower 10 lakh youth and women…

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Inspired by the rich culture and talent represented by the tribal and indigenous communities of India, we are extending our collaboration with the Ministry of Tribal Affairs to launch the second phase of the Going Online As Leaders (GOAL) program. GOAL 2.0 will look to digitally upskill, connect and empower 10 lakh youth and women from the tribal communities of the country and will act as a bridge for the socially marginalized youth with a vast canvas of opportunities using technology that they otherwise may not have access to.

Through this program, the identified GOAL participants will have access to Meta Business Coach — a WhatsApp based learning bot — that will give the participants an opportunity to learn skills on how to build and grow their business using Facebook, Instagram and WhatsApp. To empower the participants to play an active role in the digital economy, the program will also include Facebook Live sessions in nine languages by master trainers on topics like Anti Scamming education, staying safe online, how to combat misinformation and being a good digital citizen. 

​Sh. Arjun Munda, Hon’ble Minister of Tribal Affairs launched the second phase of the GOAL program.

Speaking on the occasion, Sh. Munda said: 

“Honorable Prime Minister, Shri Narendra Modi has always spoken about bridging the digital divide. Digitally empowering India’s tribal communities would contribute significantly to the socio-economic development of the country and an important step towards creating a flourishing community of tribal leaders. The first phase of GOAL has seen changing the lives of tribal youth through the digital mentorship program. In the second phase, we will reach out to 10 lakh women and youth entrepreneurs and will also create a platform for more than 50,000 self-help groups and 10 lakh families associated with TRIFED to take their products global.” 

Sharing his views on the importance of digital empowerment for the tribal communities, Ajit Mohan, Vice President & Managing Director, Facebook India (Meta) said: 

“India’s massive digital transformation can be complete when even the most vulnerable communities of our society are digitally empowered. We are deeply inspired by the stories of some of the Tribal leaders who benefitted from the first phase of GOAL that we kicked off in 2020. We recognize the wide canvas of opportunity that gets unlocked when these tribal communities have access to digital tools and technologies, and that is why we are excited to launch the next phase of this program. In collaboration with the Ministry of Tribal Affairs, GOAL 2.0 will upskill and empower 10 lakh women and youth across tribal communities to harness the full potential of digital platforms and tools.”

Tribal population constitutes about 8.6% of the total population in India. Digitally empowering India’s tribal communities could contribute significantly to the socioeconomic development of the country and an important step towards creating a flourishing community of tribal leaders.  The first phase of GOAL included inspiring, connecting and upskilling tribal youth from across the country. As a result of GOAL, 75% of the participants from the tribal community admitted to being able to better articulate their thoughts to words and saw an improvement in their interpersonal skills. About 69% were able to leverage digital commerce for increased reach and about 63% said that it helped them understand how to set up their business. 

The program is aimed at empowering youth and women from tribal and indigenous communities to harness the full potential of digital platforms and enhancing their leadership skills for driving community development. Along with digital inclusion, the program aims to actively contribute to the economy by continuing to support the most vulnerable communities in tribal districts with a focus on tribal youth and on businesses led by tribal women in rural areas. 

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Facebook: Introducing Features to Quickly Find and Connect with Facebook Groups

New Ways to Organize Your Groups On Facebook, we’re testing a new sidebar that helps you easily find your favorite groups more quickly. It will list your groups and the latest activity within them, like new posts or chats you haven’t yet seen. You can also pin your favorite groups so they show up first,…

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New Ways to Organize Your Groups

Product mock of Community Panel on Facebook Groups

On Facebook, we’re testing a new sidebar that helps you easily find your favorite groups more quickly. It will list your groups and the latest activity within them, like new posts or chats you haven’t yet seen. You can also pin your favorite groups so they show up first, discover new groups or even create your own. For example, if you want quick access to the latest recipes in your cooking group, you can now pin it to the top, find related groups and be inspired to start your own.

Product mock of Community Panel Menu on Facebook Groups

We’re improving how each group is organized, so you can jump right into what’s happening. Within your group, you’ll see a new menu that includes things like events, shops and a variety of channels to make it easier to connect with others around the topics you care about. So, once you’re in your cooking group, you’ll be able to stay up to date with the group’s upcoming events, buy their latest swag and seamlessly join conversations. 

Connect in Smaller Spaces

Admins can begin to create channels to connect with their groups in smaller, more casual settings where they can have deeper discussions on common interests or organize their communities around topics in different formats:

Product mock of spaces on Facebook Groups

  • Community chat channels: a place for people to message, collaborate and form deeper relationships around topics in a more real-time way across both Facebook Groups and Messenger. So when you’re in your new BBQ lovers group and need real-time feedback while attempting your first brisket, an admin can create a chat for that.

Product mock of audio creation on Facebook Groups

  • Community audio channels: a feature where admins and members can casually jump in and out of audio conversations in real time. If you’re looking to hear best practices from other grill masters in your BBQ lovers group, there could be an audio channel created that’s available within your Facebook Group and on Messenger.

Product mock of Community Feed on Facebook Groups

  • Community feed channels: a way for community members to connect when it’s most convenient for them. Admins can organize their communities around topics within the group for members to connect around more specific interests. For example, if you’re in a BBQ lovers group, there could be a feed channel where you can post and comment on the topic of smokers.

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