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Toyota Buy Online: What do customers think?

From its nationwide launch in 2020, the Toyota Buy Online programme has aimed to deliver the most convenient and satisfying car-buying experience within the industry. The sheer number of five-star reviews on Feefo proves that customers have thoroughly enjoyed this new process.However, we realise that others might feel sceptical about conducting such an important purchase…

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From its nationwide launch in 2020, the Toyota Buy Online programme has aimed to deliver the most convenient and satisfying car-buying experience within the industry. The sheer number of five-star reviews on Feefo proves that customers have thoroughly enjoyed this new process.

However, we realise that others might feel sceptical about conducting such an important purchase away from a traditional retail environment. So we’ve interviewed a number of recent customers to provide a little more information about their remote-purchasing experience.

Toyota Buy Online: Chantal Bowey and her Hilux Invincible X

Retired bank manager Chantal has owned four Hilux models over the past 20 years. This latest purchase is her fifth as well as her second successive Invincible grade. She finds it an ideal vehicle for balancing her duties as a grandparent with her husband’s needs as a commercial builder.

Why did you choose to buy the Hilux online?

Chantal: “My preference is to buy everything online where possible. I like to feel in total control of researching, form filling and purchasing, rather than relying on a third party. So being able to buy my new Hilux Invincible X online was perfect for me.”

How easy did you find it to configure the vehicle?

Chantal: “It was really straightforward. The configurator guided me through various options and filters until I arrived at the right vehicle and model. And as I made changes to things like colour, wheels and optional accessories, the image of the vehicle was constantly updated so I knew exactly how it would look.”

What about the purchasing or financing process?

Chantal: “After configuring my Hilux, I was given the option to either pay for it outright or create a finance agreement. I chose to apply for the latter, and after approving the agreement in principal I was directed to pay a small holding fee on by debit card.

“Within less than a minute I had received an email that confirmed my order and outlined the next steps. This included an invitation to create a MyToyota account which allowed me to check the status of the vehicle and read any update messages.

“There were a couple of other formalities to organise, such as providing a copy of my driving licence and signing the finance documents, but that was all done online. Although I was given the phone number of a customer service agent if I had any questions, I didn’t need it. I felt confident during the whole process.”

Was there any further interaction with the Toyota Buy Online team?

Chantal: “A few days after my online application, I received a courtesy call from the team. The advisor talked through my order and finance agreement to double-check I was happy and to confirm the vehicle’s delivery date.

“But then a few weeks later I phoned the team because I had decided to add an optional hard back to the order. So although I love all things online it was good to still have a direct contact at Toyota Buy Online who was familiar with my case and could action the request for me.”

Did you collect the Hilux or have it delivered?

Chantal: “I love the excitement of collecting a new vehicle, so when the team called to let me know the Hilux had arrived in the country and would soon be delivered to my preferred retailer, we arranged a handover date. An added bonus was the complimentary three-day insurance activated on the day of collection. This was also set-up online and I was so impressed with the service and annual quotation that I bought that policy, too.”

What are your feelings about the whole Toyota Buy Online process?

Chantal: “I could not fault anything about the whole process, so I would wholeheartedly recommend Toyota Buy Online. I felt in total control and I was given all the information and help that I needed. It was all so seamless and easy.”

Click here to learn more about the Toyota Buy Online process

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World Premiere of the New Lexus “UX” | Lexus | Global Newsroom

Lexus globally announces the new UX 200/250h. The vehicle is scheduled for summer 2022 launch. Introduced to the Lexus lineup in 2018 as an urban compact cross-over, the UX uses the “Creative Urban Explorer” concept, with the aim to be the “CUE” to exploring a new lifestyle. The muscular body exudes toughness and strength, while…

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Lexus globally announces the new UX 200/250h. The vehicle is scheduled for summer 2022 launch.

Introduced to the Lexus lineup in 2018 as an urban compact cross-over, the UX uses the “Creative Urban Explorer” concept, with the aim to be the “CUE” to exploring a new lifestyle. The muscular body exudes toughness and strength, while the flared fenders evoke agile driving in order to create a bold and refined exterior. The interior cockpit combines a sense of driving excitement with a visually expansive space. In addition, we have pursued excellent steering response, handling stability, and refined ride quality.

Since its launch in 2018, a cumulative total of approximately 240,000 units have been sold in more than 80 countries and regions as of the end of March 2022. The expanding lineup of electrified vehicles of Hybrid (HEV) and battery EV (BEV), achieved the percentage of electrified vehicles of approximately 80% of sales globally, making it the leading model in the Lexus electrified lineup. Going forward, we will continue to contribute to the practical spread of electrified vehicles toward the realization of a carbon-neutral society, while tailoring to the diversifying needs and lifestyles of customers.

Based on the “Always On” philosophy of continuous improvement through agile development, the new UX200/250h has further refined and exhilarating driving performance, enhanced its advanced safety systems by expanding the preventive safety technology functions and added the latest multimedia system.

To enhance the driving experience, structural rigidity was improved by adding 20 spot welding points on the body and the EPS and shock absorbers tuning was performed accordingly. It achieved refined and exhilarating performance and to further improve the refined, direct feeling and response through extensive testing at Toyota Technical Center Shimoyama.

For advanced safety system enhancements, we aimed to make driving safer and more reassuring by enhancing the functionality of the “Lexus Safety System +” preventive safety technology. The UX also features a new state-of-the-art multimedia system with a larger/higher-resolution touch screen display. Usability has been improved by optimizing the shapes and switch layout of the instrument panel and console area. Two USB charging connectors (Type-C) have also been added in the front of the console.

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LEXUS DESIGN AWARD 2022 Grand Prix Winner Announced | Lexus | Global Newsroom

TOKYO, Japan (May 12, 2022)―Lexus announced today that “Rewind” by Poh Yun Ru has been selected by the judging panel as the Grand Prix winner of the 2022 LEXUS DESIGN AWARD, the award’s tenth edition, which drew 1,726 entries from 57 countries and regions. The LEXUS DESIGN AWARD was established in 2013 with the mission…

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TOKYO, Japan (May 12, 2022)―Lexus announced today that “Rewind” by Poh Yun Ru has been selected by the judging panel as the Grand Prix winner of the 2022 LEXUS DESIGN AWARD, the award’s tenth edition, which drew 1,726 entries from 57 countries and regions.

The LEXUS DESIGN AWARD was established in 2013 with the mission of supporting and nurturing creators early in their careers to help shape a better future and enhance the happiness for all through design, while articulating the Lexus brand’s three core principles: Anticipate, Innovate, and Captivate. The Grand Prix winner “Rewind” contributes to a better tomorrow by using technology to help people stimulate their memories when their recall ability is challenged, for example by dementia.

The six finalists selected this January spent three months developing their original proposals and creating prototypes under the enthusiastic and highly skilled guidance of Sam Baron, Joe Doucet, Yosuke Hayano and Sabine Marcelis. Mentoring by the world’s leading creators was a once-in-a-lifetime learning experience for these young talents. This process facilitated the impressive evolution of the finalists’ projects, not to mention that of the Grand Prix work, “Rewind.”

Poh Yun Ru commented: “I feel immensely grateful that Rewind is now a step closer to improving the lives of more people. This couldn’t have happened without the unwavering support of my mentors, my team of dedicated engineers, programmers, healthcare experts, and users. This opportunity from LEXUS DESIGN AWARD to turn a project into a real-world product felt nothing short of amazing, and I feel heartened to have met and learned from so many passionate designers from around the world. It has been such a rewarding and inspiring journey, and I am excited to continue designing for a better world and a better tomorrow for all.”

In a new benefit for 2022, the finalists met one-on-one with the design world’s elite panel of judges: Paola Antonelli, Anupama Kundoo, Bruce Mau and Simon Humphries following the 10th LEXUS DESIGN AWARD event. After the judging session, the finalists received not only direct feedback on their work, but also career advice and tips for improvement. This beta-feature of the 10th anniversary LEXUS DESIGN AWARD turned out to be an extraordinarily valuable experience.

After the judging session, all four judges provided comments.

Paola Antonelli told of the overall importance of design in today’s world: “The LEXUS DESIGN AWARD 2022 finalists offer a wide range of products in different fields of design, employing different types of technology, but they all have one thing in common: care. Care for the environment, care for the elderly and differently able, care for the needs of families and communities, and more. They demonstrate that at a time of emergency in the world, design can offer suggestions that are poetic and beautiful, and also feasible and scalable. In the hands of great designers, doing the right thing―by society, the environment, the world―also becomes inspiring and elating.”

Anupama Kundoo and Bruce Mau commented on the Award’s feature of mentorship: “I particularly enjoyed the unique feature of the LEXUS DESIGN AWARD, namely, that the talented visionary designers are first identified, and then supported personally in their further development through dedicated mentorship.” Kundoo said, while Mau commented, “The LEXUS DESIGN AWARD’s process, where the finalists are connected to design mentors, is absolutely brilliant. And the impact was plainly evident in the final submissions.”

Simon Humphries praised all finalists for their creativity and imagination in addressing the judging criteria: “The power of creativity and its ability to enrich people’s lives never ceases to amaze me and this year’s entries only reinforced this further. Congratulations to all the finalists who showed such imaginative insights into challenging problems that many just take for granted.”

The six LEXUS DESIGN AWARD 2022 finalists’ projects will be shown at Lexus exhibit during Milan Design Week 2022, the world’s largest design event, to be held in June.

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Adjustments to Domestic Production in May | Corporate | Global Newsroom

Toyota Motor CorporationMotomachi Plant Production line #1 ― May 16 (Mon), 17 (Tue), 18 (Wed), 19 (Thu), 20 (Fri) Crown, Noah, Voxy, MIRAI, bZ4X Production line for GR models ― GR Yaris Production line for low volume models ― LC Production line for Century ― Century Toyota Motor CorporationTakaoka Plant Production line #1 May 9…

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Toyota Motor Corporation
Motomachi Plant Production line #1 ― May 16 (Mon), 17 (Tue), 18 (Wed), 19 (Thu), 20 (Fri) Crown, Noah, Voxy, MIRAI, bZ4X Production line for GR models ― GR Yaris Production line for low volume models ― LC Production line for Century ― Century Toyota Motor Corporation
Takaoka Plant Production line #1 May 9 (Mon), 20 (Fri) ― Corolla, Corolla Cross, Corolla Touring Production line #2 ― May 16 (Mon), 17 (Tue), 18 (Wed), 19 (Thu), 20 (Fri) Harrier, RAV4 Toyota Motor Corporation
Tsutsumi Plant Production line #1 May 9 (Mon), 20 (Fri) ― Prius, Prius PHEV, Corolla Toyota Motor Corporation
Tahara Plant Production line #1 ― May 16 (Mon), 17 (Tue), 18 (Wed), 19 (Thu), 20 (Fri) Land Cruiser Prado, GX, 4Runner Production line #3 May 12 (Thu) May 16 (Mon), 17 (Tue), 18 (Wed), 19 (Thu), 20 (Fri) LS, IS, RC, RC F, NX Toyota Motor Kyushu
Miyata Plant Production line #1 May 9 (Mon), 10 (Tue), 13 (Fri), 16 (Mon), 20 (Fri), 23 (Mon) May 17 (Tue), 18 (Wed), 19 (Thu) NX, NX PHEV, CT, UX, UX BEV Production line #2 ― May 16 (Mon), 17 (Tue), 18 (Wed), 19 (Thu), 20 (Fri) ES, RX Toyota Motor East Japan
Iwate Plant Production line #1 May 9 (Mon), 10 (Tue), 11 (Wed) ― C-HR, Aqua Toyota Auto Body
Fujimatsu Plant Production line #2 May 9 (Mon), 10 (Tue), 11 (Wed), 12 (Thu), 13 (Fri), 16 (Mon) ― Noah, Voxy Toyota Auto Body
Inabe Plant Production line #1 ― May 16 (Mon), 17 (Tue), 18 (Wed), 19 (Thu), 20 (Fri) Hiace, Granace, Alphard, Vellfire, LM Toyota Auto Body
Yoshiwara Plant Production line #1 ― May 16 (Mon), 17 (Tue), 18 (Wed), 19 (Thu), 20 (Fri), 21 (Sat)*1 LX, Land Cruiser 300 Production line #2 Land Cruiser 70 Gifu Auto Body Production line #2 May 9 (Mon), 10 (Tue), 11 (Wed), 12 (Thu) May 17 (Tue), 18 (Wed), 19 (Thu), 20 (Fri) Coaster Toyota Industries Corporation Production line #301 May 21 (Sat), 28 (Sat)*1 ― RAV4 Production line #302 May 16 (Mon), 17 (Tue) RAV4, RAV4 PHEV Daihatsu Motor Corporation
Kyoto (Oyamazaki) Plant*2 May 18 (Wed), 19 (Thu) ― Probox

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