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Facebook: Our Approach to Safer Private Messaging

Our goal is to provide people with the safest private messaging apps by helping protect people from abuse without weakening encryption. We’re sharing an update on our approach to safety on Messenger and Instagram DMs, which focuses on preventing abuse from happening, giving people controls to manage their experience and responding to potential harm effectively. …

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  • Our goal is to provide people with the safest private messaging apps by helping protect people from abuse without weakening encryption.
  • We’re sharing an update on our approach to safety on Messenger and Instagram DMs, which focuses on preventing abuse from happening, giving people controls to manage their experience and responding to potential harm effectively. 
  • Protecting people on our apps requires constant iteration, so we regularly review our policies and update our features, based on consultations with experts.

Our messaging apps help billions of people stay connected to those who matter most to them. When they connect, they expect their conversations to be private and secure, as most of us do.

We want people to have a trusted private space that’s safe and secure, which is why we’re taking our time to thoughtfully build and implement end-to-end encryption (E2EE) by default across Messenger and Instagram DMs. E2EE is designed to protect people’s private messages so that only the sender and recipient can access their messages. So if you’re sharing photos or banking details with family and friends, encryption allows that sensitive information to be shared safely. 

And while most people use messaging services to connect with loved ones, a small minority use them to do tremendous harm. We have a responsibility to protect our users and that means setting a clear, thorough approach to safety. We also need to help protect people from abuse without weakening the protections that come with encryption. People should have confidence in their privacy while feeling in control to avoid unwanted interactions and respond to abuse. Privacy and safety go hand-in-hand, and our goal is to provide people with the safest private messaging apps. 

While the complex build of default E2EE is underway, today we’re sharing an update on our approach to help keep people safe when messaging through Messenger or Instagram by:

  • Working to prevent abuse from happening in the first place,
  • Giving people more controls to help them stay safe and
  • Responding to reports on potential harm.

Preventing Abuse

Preventing abuse from happening in the first place is the best way to keep people safe. In an end-to-end encrypted environment, we will use artificial intelligence to proactively detect accounts engaged in malicious patterns of behavior instead of scanning your private messages. Our machine learning technology will look across non-encrypted parts of our platforms — like account information and photos uploaded to public spaces — to detect suspicious activity and abuse. 

For example, if an adult repeatedly sets up new profiles and tries to connect with minors they don’t know or messages a large number of strangers, we can intervene to take action, such as preventing them from interacting with minors. We can also default minors into private or “friends only” accounts. We’ve started to do this on Instagram and Facebook.

Screenshot of safety notice on Messenger

We also educate young people with in-app advice on avoiding unwanted interactions. We’ve seen tremendous success with our safety notices on Messenger, which are banners that provide tips on spotting suspicious activity and taking action to block, report or ignore/restrict someone when something doesn’t seem right. We developed these safety tips using machine learning to help people avoid scams, spot impersonations and, most urgently, flag suspicious adults attempting to connect to minors. In the past month alone, more than 100 million people have seen safety notice banners on Messenger. And, this feature works with end-to-end encryption.

Giving People More Choice and Control

In addition to our efforts to prevent harm, we are giving users more controls of their messaging inbox to account for the variety of experiences people want. Emerging creators often want increased reach, while other people want tight-knit circles. For example, we recently announced Hidden Words on Instagram so people can determine for themselves what offensive words, phrases and emojis they want to filter into a Hidden Folder. This is also part of our effort to take a broader approach to safety. We filter a list of potentially offensive words, hashtags and emojis by default, even if they don’t break our rules.

Over the past few years, we’ve improved the options for reviewing chat requests and recently built delivery controls that let people choose who can message their Chats list, who goes to their requests folder and who can’t contact them at all. To help people review these requests in the safest way possible, we blur images and videos, block links and let people delete requests to chat in bulk. (Note: some features may not be available to everyone.)

Screenshot of

People can already block unwanted contacts in Messenger, so we’re introducing the ability to block unwanted contacts seamlessly across Instagram DMs and Messenger. We are making it easy to block contacts from strangers, a feature that is switched on by default for any user we identify as a potential minor.

Responding to Potential Harm

Reporting is an essential tool for people to stay safe and help us respond to abuse effectively. We’re making it much easier to report harm and educating people on how to spot scammers and impersonators by redesigning our reporting feature to be more prominent in Messenger. We also recently made it easier to report content for violating our child exploitation policies. People can select “involves a child” as an option when reporting harm, which, in addition to other factors, prioritizes the report for review and action. Our goal is to encourage significantly more reporting by making it more accessible, especially among young people. As a result, we’re seeing close to 50% year-over-year growth in reporting, and we’re taking action to keep Messenger and Instagram DMs safe.

Screenshot of reporting inappropriate content that involve a child

We’ll continue to enforce our Community Standards on Messenger and Instagram DMs with end-to-end encryption. Reporting decrypts portions of the conversation that were previously encrypted and unavailable to us so that we can take immediate action if violations are detected — whether it’s scams, bullying, harassment or violent crimes. In child exploitation cases, we’ll continue to report these accounts to NCMEC. Whether the violation is found on or through non-encrypted parts of our platform or through user reports, we’re able to share data like account information, account activity and inbox content from user reported messages for compliance with our Terms of Service and Community Standards.

We also want to educate more people to act if they see something and avoid sharing harmful content, even in outrage. We have begun sending alerts informing people about the harm that sharing child exploitation content, even in outrage, can cause by warning them that it’s against our policies and will have legal consequences. We’ll continue to share these alerts in an end-to-end encrypted environment, in addition to reporting this content to NCMEC. We’ve also launched a global “Report it, Don’t Share it” campaign reminding people of the harm caused by sharing this content and the importance of reporting this content.

Even in the context of encrypted systems, there is additional data we can provide to law enforcement to investigate when requested, such as who users contact, where they were when they sent a message and when they sent it.

Evolving Approach with New Technologies and Understanding

Preventing abuse on our apps requires constant iteration, so we regularly review our policies and features, listen to feedback from experts and people using our apps to stay ahead of people who may not have the best intentions.

While building a trusted space requires ongoing innovation, flexibility and creativity, we believe that this approach of prevention, control and response offers a framework to get people the protection they need and deserve. Privacy and safety go hand-in-hand, and we’re committed to making sure they are integral to people’s messaging experiences.

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Accelerate sustainability progress and business growth with Microsoft Cloud for Sustainability — starting June 1

It’s a moment we’ve been building toward — new capabilities from Microsoft Cloud for Sustainability that will enable faster, broader transformation for organizations at varying stages of their sustainability journey. We are pleased to announce the general availability of Cloud for Sustainability on June 1. Now, a growing set of ESG (environmental, social and governance)…

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It’s a moment we’ve been building toward — new capabilities from Microsoft Cloud for Sustainability that will enable faster, broader transformation for organizations at varying stages of their sustainability journey. We are pleased to announce the general availability of Cloud for Sustainability on June 1.

Now, a growing set of ESG (environmental, social and governance) capabilities from Microsoft and our global ecosystem of partners will give organizations the opportunity to accelerate their progress and business growth.

Watch the video.

Turning sustainability commitments into action with better data intelligence

To stabilize our future and build more quickly toward a global net-zero carbon economy, organizations of all types, sizes and sectors are facing the need to transform common practices. This includes more effectively managing their environmental footprint, embedding sustainability through their organizations and value chains, and making strategic business investments that drive value. And this starts with solving a data problem.

Organizations need more accessible, centralized data intelligence to make the high-stakes decisions that are required right now to address complex issues, weighing both business and ESG criteria to direct capital toward investment opportunities that balance growth and impact.

Wherever organizations are in their sustainability journey, together, we can accelerate progress to reach our collective goals.

Microsoft is energized about helping our customers accelerate their progress. Microsoft Cloud for Sustainability solutions will provide the intelligence and data management capabilities organizations need to respond to changes with agility and confidence.

Building on more than a decade of work on sustainability

Our own sustainability journey began when we set our first carbon goal more than a decade ago. This led us to better organize our data and realign our company’s vision and strategy with our sustainability goals. We continue to build on our commitments to innovate and invest in technologies that address environmental sustainability and to transparently share our achievements and setbacks so that we can all learn together. We’re also considering how to deliver on our ESG commitments while continuing to grow our business and drive shareholder value — not an easy challenge!

Now, with the release of Microsoft Cloud for Sustainability, we’re bringing together powerful capabilities delivered by Microsoft and our partners to help organizations:

Unify data intelligence. To effectively drive sustainability reporting, sustainability efforts, and business transformation, organizations need better visibility into activities across their enterprise and value chain. Collecting and connecting IoT data from devices using sensors — combined with rich services at the edge or in the cloud — provides the basis to monitor and measure activities at scale. And now, Microsoft Sustainability Manager will empower organizations to more easily record, report and reduce their environmental impact through increasingly automated data connections that deliver actionable insights.

This extensible Microsoft Cloud for Sustainability solution centralizes previously disparate data in a common data format and offers organizations an increasingly comprehensive view into the emissions impact of their entire operations and value chain.

Sustainability Manager is available for a free test drive or to purchase June 1.

Build more enduring IT infrastructures. Organizations can reduce their environmental impact and increase business value when they replace tools, systems, or activities with more efficient options. Moving workloads to the cloud, for example, can increase both carbon and energy efficiencies. Emissions Impact Dashboard applications provide Microsoft customers with transparency into emissions produced from their use of Microsoft cloud services. Devices also contribute to an organization’s environmental footprint. Surface devices maximize sustainability of materials and extend product life while minimizing product carbon footprint and energy consumption.

Reduce the environmental impact of operations. With digital solutions delivered through Microsoft and our growing partner ecosystem, we’re already helping organizations maximize asset and production efficiencies, reduce the environmental impact of their buildings and spaces, and advance their transition to clean energy.

Create more sustainable value chains. Digital technologies are also helping organizations facilitate greater transparency and accountability through their value chain, from raw materials to product creation to distribution. A data-first approach can help organizations achieve data integrity and gain the visibility they need to drive efficiencies, reduce emissions and design out waste.

Learn more about how we’re helping organizations achieve positive impact on Microsoft.com/sustainability.

Global partners, a critical piece to extending impact

Much of this important work is being achieved through collaboration with our global ecosystem of partners who have helped us land our ambitions and transform our business. Today, they’re also pivotal to helping customers advance sustainability through robust, innovative solutions powered by the Microsoft Cloud.

Microsoft Cloud for Sustainability partner solutions span industries, from transportation to real estate to manufacturing, such as these early solutions that are already in market:

There are many more solutions coming. Our sustainability partner ecosystem also includes trusted advisers like these, who are actively helping organizations plan, design and implement strategies to enable sustainable growth:

Learn more about breakthrough work being done by our sustainability partners on Microsoft AppSource.

What’s next?
Microsoft Cloud for Sustainability availability coincides with Hannover Messe 2022. Watch for news and announcements around this keystone industry event — and stay tuned for additional solutions and capabilities.

Tags: Cloud, Microsoft Cloud for Sustainability, sustainability

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Facebook: Giving Senior Dogs Loving Homes

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Celebrating many identities within a global community of impact: An Asian and Pacific Islander Heritage Month conversation

Srinivas Prasad Sugasani: It’s such fun to connect with you on Asian and Pacific Islander Heritage Month. As Asians and Pacific Islanders, I feel that we have so much to celebrate. At the same time, as we think about some of the events and realities that we have navigated recently, I’m curious from your perspective,…

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Srinivas Prasad Sugasani: It’s such fun to connect with you on Asian and Pacific Islander Heritage Month. As Asians and Pacific Islanders, I feel that we have so much to celebrate. At the same time, as we think about some of the events and realities that we have navigated recently, I’m curious from your perspective, Jane, what do you feel is different about this past year?

Jane Hesmondhalgh: We’ve continued on our journey of working to create an inclusive culture at Microsoft. And there is still a gap between our aspired culture and everyone’s lived experiences today. For some, that gap may be small; for others it may be larger. But the fact that at Microsoft we have this value system we’re aspiring to is, I think, very much aligned to the Asian and Pacific Islander communities.

We’re consistently working toward respect, accountability and high integrity at Microsoft. I would say that our continued work to make progress is not so much different this year, but that we’re focusing even more effort on it.

Unfortunately, this past year we have seen the continued trend of acts of hate toward Asians globally. But the fact that Microsoft is strongly supporting the community in the face of those is super critical for the community. And that much-needed support is not a one-time event where we say something and then we’re on to the next thing. It’s the ongoing recognition that acts against violence, injustice and inequities across the world are unacceptable.

SPS: That’s right. We’ve also been focused on community education in the wake of this alarming rise in acts of hate and violence — how the community can leverage safety practices, and how can we work with the local government communities to increase safety.

JH: Our Inclusion Council has also been really engaged in these discussions. Other examples of sustained commitment to the community include the events we’ve done to engage with external experts in ongoing learning such as Microsoft Include, and of course the support of our Asians at Microsoft Employee Resources Group (ERG). I have heard from the community specifically that one of the most powerful things they’ve attended this year are our community calls, where people have had the opportunity to talk through how they’re feeling with others who may have experienced similar things.

SPS: Based on what we heard from our community, we’ve also been increasingly focused on how we strengthen and support the advancement of the ERG and its members at the company. I am really proud of how we’ve been working with outside experts on leadership development across the company, all the way from entry-level employees to the most senior in the company. This is the kind of year-round investment that is directly benefiting the community.

JH: I’m so passionate about this piece — the leadership education for Asians and Pacific Islanders. When I started as the sponsor for the Asians ERG, that was the No. 1 feedback, that the community wanted unique and tailored leadership education.

As we know, there are 4.7 billion people in this broad community across the world. Asians and Pacific Islanders make up 60% of the world population. That really strikes me. Because within that, there are so many different perspectives. So, a question for you is, how do we ensure that different types of conversations and perspectives from the entire community are brought in?

SPS: As you said — 60% of the global population! And we are trying to represent diversity within the community at that scale. It’s actually one of our strategic pillars in our ERG — including all community members. I think we’re doing a really good job with that. The leadership team has ensured that we include many voices, and as a result of that diversity of thought, we’ve seen new steps and actions being taken. For example, we had an Asians ERG art exhibition. We had a day of remembrance where people could talk about their practices, cultures, ancestors. We had a stand-up comedy event. And we’ve focused specifically on women inventors. Those are just a few examples.

So, focusing on the many dimensions of identity within our global community ensures that we can all share our experiences and learn from each other.

JH: This leads me to reflect on the word “community” and what does that mean? With a global team located all over the world, how do we bring everybody together in a sense of community? At Microsoft the community is a combination of people, cultures and beliefs. So, I think that community piece is our connection to the history across the Asia Pacific region. Within this vast land mass, we can appreciate and understand the differences and uniqueness of the people in the sub-communities and societies. We talked earlier about Microsoft’s culture and values. I think one thing that helps us is that Asian values around integrity and respect are very similar to the company’s. And then of course we go beyond respect to actually celebrating our cultures. Each of our ERG chapters and groups, each culture, is a contribution that is valuable to the world.

And these values are actually critical for the work ahead, right? This year, next year and beyond, we want to tackle the biggest problems that divide us as a society. And we’ve got that microcosm of society within our Asian and Pacific Islander community. We can play a huge role in landing the mindset of interconnectivity and learning both within and outside the company. Each person must be committed to driving positive change, be more intentionally inclusive in the workplace and build our empathy. With this, we can build momentum to meet the challenges of the world.

SPS: Well said Jane. As you’re speaking, I’m thinking about my own personal journey as well. Part of my life I lived on a farm in a small village. I experienced a community there where everybody looked like me, spoke like me with a very similar kind of language. When I lived in various cities, that was the first time I’d experienced people looking like me but speaking different dialects.

And then when I started working on a multinational level, I encountered people who had such a range of cultural differences from me. What I’ve learned is whether it is living in a village, in a small community or at the global level, human values remain the same. I’ve realized more recently that as things become more complex, more turbulent, and we do not know what future will hold, the constant is the values that we all stand for. And that is true across the Asian and Pacific Islander communities, and all across Microsoft and our nine ERGs and many dimensions of identities.

JH: You know, I never thought about it in this way but because you shared a little bit about your own background, I’ll share something about when we moved from the U.S. back to the U.K. In his new school, my son felt left out, and suddenly struggled with questions around “I am British, but do they think I am American or Chinese?” He didn’t feel that sense of belonging, and all these new questions of identity came up which he held to himself. Things did get better, but it reminds me that it’s all of our responsibility to help each other understand that while people are different, everybody has something to offer. People need to feel like they’re valued and that they can contribute without being judged.

SPS: It is so true. Thank you for sharing that. Are there any misperceptions about the Asian and Pacific Islander community that you would like to address?

JH: I’ve heard people say things like, gosh Asians are good at math and science, and they have an easier entry to STEM fields and occupations. I don’t know that I would ever categorize it as easier or not easier. There are many Asians who are not good at math and science, right? It’s a generalization, and there are a lot of these.

Another misconception is that because the Asian population is large, there are a lot of Asian leaders. But actually, the statistics have shown that we’re the least likely of all racial groups to become managers and executives. We need more role models and pathways to that senior level, which is where those development efforts we spoke about earlier come in. And of course, some other misconceptions came up during the pandemic around Chinese people.

So again, what combats these types of misconceptions and harmful stereotypes is learning and building our understanding and empathy for one another.

SPS: I absolutely agree. We will continue this work with the Microsoft communities and our leadership. I look forward to the impact we will make in the coming year. Thank you so much, Jane, for the chance to have this conversation. I look forward to our celebrations and recognition this month!

JH: Thank you, Srinivas! Happy Asian and Pacific Islander Heritage Month!

Tags: diversity, inclusion

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