Connect with us

Business

Building resiliency and spurring innovation: customers are using the Microsoft Cloud to advance industries and keep business moving forward

Since the start of the pandemic, organizations representing a cross-section of industries have mobilized to adopt digital technologies to gain insights from their data and unlock cloud-based innovation. With the Microsoft Cloud, customers are reimagining ways to deliver patient care and provide access to critical services, secure their digital environments to scale and maintain business…

Published

on

Since the start of the pandemic, organizations representing a cross-section of industries have mobilized to adopt digital technologies to gain insights from their data and unlock cloud-based innovation. With the Microsoft Cloud, customers are reimagining ways to deliver patient care and provide access to critical services, secure their digital environments to scale and maintain business operations, extend frontline worker productivity, enhance employee experiences, and encourage new forms of business engagement and interaction.

At Microsoft Ignite, customers shared how accelerating their digital transformation with us as their partner has enabled them to better navigate the ongoing pandemic. They explained that while no single approach to digital transformation works for every company or industry, their journey to embrace technology has created the opportunity to retool their business model, improve operational and business performance and meet ambitious goals that drive industry-leading innovation.

YouTube Video

The growth we saw this past quarter further emphasized the role Microsoft’s comprehensive cloud plays in our customers’ digital transformation. Novartis shared through its multi-year research and development collaboration with Microsoft how they are using AI to accelerate the discovery, development and commercialization of medicines. Wejo announced continued progress in building its suite of data assets on Azure to enable near real-time data exchange and the ability to deliver new solutions to the broader mobility sector. Johnson & Johnson announced its digital manufacturing transformation with tools such as AI, IoT and Microsoft Cloud for Manufacturing capabilities to improve agility, reduce cost of ownership and improve disaster recovery. We partnered with Kyndryl to bring to market advanced solutions on Azure and accelerate hybrid cloud adoption, modernize applications and processes and to support mission-critical workloads. CVS Health selected Microsoft as a preferred cloud provider to customize care, empower frontline workers and digitize operations. We also shared news of our Xandr acquisition from AT&T to shape the digital ad marketplace with an emphasis on strong data governance and consumer privacy practices. And just today, we announced with FedEx a new cross-platform logistics solution for e-commerce aimed at increasing merchant competitiveness and improving the shopping experience so brands can better fulfill, ship and service customer orders.

St. Luke’s University Health Network nurtures a commitment to innovation with Microsoft tools.

Healthcare organizations are digitally transforming to advance patient care and secure personal health data

Israel-based Maccabi Healthcare Services is improving the patient experience with Teams and Power Apps to enable care workers to manage critical healthcare-related communication and workflows. HCA Healthcare is ensuring personal health information and the devices and systems caregivers rely on each day remain secure using Microsoft Defender for Endpoint, and the NHS has built a more responsive and scalable system architecture using Azure to help increase security, performance and operations. St. Luke’s University Health Network is more easily connecting people to their doctors and consolidating its data to communicate directly with patients. Lancet Laboratories has modernized its supply chain management solution across South Africa by migrating to Dynamics 365, and Orizon is migrating to Azure to modernize its data infrastructure to speed up care and further protect the data of 16 million Brazilian patients. And, with the support of Microsoft partner Pegasus One, IN.S.P.I.RE Global LLC is using Azure services to create a health and wellness platform that offers guidance on follow-up visits and coordinated care.

In Washington state, King County delivers critical services using Microsoft Power Apps portals.

The public sector is increasingly turning to the cloud to maintain access to services and secure its environments

The New Zealand Department of Internal Affairs is helping residents affirm their identities and access services more easily by centralizing its identity service across 56 public agencies. The University of Miami is boosting security improvements for its on-premises environment and scaling its virtual network using Azure VMWare. The Dominican Republic, via its Ministry of the Presidency, will be the first Caribbean country to be part of the Microsoft Government Security Program aimed at improving protection and defense against cyberthreats. Japan’s Ministry of Economy, Trade and Industry is using Power Platform to digitize administrative procedures, enhance government services and drive data-driven policy decisions, and the King County Department of Information Technology is taking a low code-first strategy to help residents gain access to needed services by building more than 200 solutions. With help from FunctionOne, the Court of Justice of São Paulo is creating a more inclusive environment for employees with disabilities by implementing Microsoft 365 tools and developing a chatbot.

 Johnson Controls exceeds enterprise training expectations with a scalable solution built on Power Platform.

From smart spaces to factory floors, manufacturing organizations are building cloud infrastructures to scale operations and keep employees connected

Global manufacturer Advantech is keeping its networks and facilities in Asia, Europe, the U.S. and Australia highly secure and compliant by deploying Microsoft Security solutions, and Rudin is monitoring unmanaged devices for threats and targeted attacks across its smart buildings. In Mexico, CEMEX is using Azure to significantly improve performance of its SAP applications. AMD is using high-performance computing to maximize production timelines and speed delivery. Supported by Infosys, Norwegian global supplier Jotun Group is modernizing key business applications to run on Azure, resulting in better app performance, less app downtime and reduced cost. Using Power Apps, Johnson Controls built a class of enterprise-level training solutions that can track, measure and analyze progress on learning outcomes and key initiatives. Austrian furniture manufacturer Blum is keeping factory floor employees connected to the larger company by adopting Microsoft Viva.

Zurich Insurance gets future-ready with Microsoft 365 tools that modernize customer service.

Financial services companies are embracing cloud solutions to maintain business operations and respond to customer needs

Bankingly is democratizing access to financial resources across rural Latin America through web services and mobile applications developed on Azure. Interac is powering the future of digital payments in Canada by migrating core software applications to the cloud and reliably scaling its solutions, and United Arab Emirates-based Mashreq Bank is using Azure for its hybrid solution to gain better insights into customers and optimize the digital banking experience. Netherlands-based Rabobank is using Microsoft Defender for Cloud to manage its hybrid, multi-cloud environment and to protect data and information. Investors Bank is maintaining business continuity and enabling a digital-forward, omnichannel strategy by migrating to the cloud with help from Applied Information Sciences. Zurich Insurance Germany is maintaining security, compliance and the ability to protect customer data while also equipping employees with productivity tools, and Techcombank is adapting to a remote work model to keep business operations running smoothly for employees and customers across Vietnam.

 
Daimler looks to optimize supply chain processes and reduce downtime with Dynamics 365.

From virtual tire development to interactive movie posters to flight crew communication, the Microsoft Cloud is driving innovation across every industry

Belgium-based Bridgestone EMIA is using high-performance computing to increase the sustainability, efficiency and agility of its virtual tire development process, and Daimler Trucks North America is bringing together actionable insights and optimizing operations across the supply chain using Dynamics 365. Axpo, Switzerland’s largest renewable energy producer, is creating a single access point for its grid assets using Azure services and Power BI. German energy company Uniper is creating a unified solution to standardize management of its data estate using Azure Arc, and Finnish telecommunications company Nokia is using the technology to deploy, operate and monitor applications running in its customers’ preferred cloud. With partner Accenture, Disney Studios’ StudioLAB is developing and piloting interactive movie posters leveraging Azure to enable the virtual setup and monitoring of content and data analytics. Peloton is using Azure and its AI capabilities to develop live subtitles so members who are deaf or hard of hearing can more easily engage in classes. U.K. retailer Marks & Spencer is using Teams as its productivity platform for frontline workers and office-based employees, and United Airlines is using collaboration apps to improve core operational processes and boost communications between operations teams and flight crews.

How our customers are adapting underscores technology’s critical role during times of unpredictability and change. Amid the previous quarter’s pandemic-related challenges, we kept pace with our customers’ evolving needs, innovating through our partner ecosystem to harness the Microsoft Cloud in support of their business outcomes. That is our purpose and will remain so even once we are all beyond the pandemic. As always, I feel tremendously privileged to work with the customers who have chosen to partner with Microsoft, and I am excited as their trusted technology advisor about what is on the digital horizon.

 

Tags: AI, Azure, Azure Arc, Azure Cognitive Services, Azure HPC, Azure IoT, Azure Purview, Azure Synapse Analytics, Cloud Computing, COVID-19, customers, Dynamics 365, Dynamics 365 Remote Assist, healthcare, Healthcare Bot, HoloLens, IoT, manufacturing, Microsoft 365, Microsoft Cloud, Microsoft Ignite, Microsoft Inspire, Microsoft Power Platform, Microsoft Teams, Microsoft Viva, mixed reality, partners, Power BI, PowerApps, Retail, Surface, Surface Go 2, Synapse

Source

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published.

Business

Facebook: How Meta Is Preparing for Brazil’s 2022 Elections

Today, we want to share our work to protect the integrity of presidential elections taking place in Brazil in October 2022. In recent years, we’ve increased our efforts to combat misinformation by investing in teams, technology and partnerships to ensure the safety of people using Meta’s platforms. Since 2016, we’ve quadrupled our security and integrity…

Published

on

By

Today, we want to share our work to protect the integrity of presidential elections taking place in Brazil in October 2022. In recent years, we’ve increased our efforts to combat misinformation by investing in teams, technology and partnerships to ensure the safety of people using Meta’s platforms.

Since 2016, we’ve quadrupled our security and integrity workforce to more than 40,000 people globally. Last year alone, we invested nearly $5 billion in both areas.

We know that local knowledge is essential for this work to be effective, so we also have a large team of specialists based in Brazil who have a deep understanding of the situation. These efforts are intensified as the election approaches, and our work to protect the integrity of our platforms will continue after the vote.

Preventing and Stopping Election Interference

Removing content that violates our policies on voter suppression, such as posts that discourage people from voting, is among our many responses to potential interference in the electoral process. We take many actions to prevent hate speech or the incitement of violence on our platforms.

Currently, 99.7% of the fake accounts we remove from Facebook are deleted by artificial intelligence, before they are reported by users. We also investigate and disrupt networks that use fake accounts in a coordinated way to influence public debate.

Closer to October, we will activate an Elections Operations Center focused on Brazil, an initiative we’ve implemented since 2018, to bring together experts from across the company – including intelligence, data science, engineering, research, operations, public policy and legal teams. They work together to identify potential threats on our platforms in real time, accelerating our response time.

Collaborating With Authorities

In partnership with Brazil’s Superior Electoral Court (TSE), in December 2021 we started adding a label to posts about political elections on Facebook and Instagram, directing people to reliable information on the Electoral Justice website. In the first two months after its launch, the label led to a 10-fold increase in visits to the Electoral Justice portal.

Between the end of April and the beginning of May, we posted reminders on Facebook for users to request or update their voter cards. The content was seen by the majority of adults using Facebook in Brazil and more than three  million people clicked to see more information. Closer to the upcoming election, we will again display reminders on Facebook and Instagram about voting day to raise awareness among voters and reduce abstention rates.

For the first time, the TSE will be able to report content directly on Facebook and Instagram that may violate our policies. We will analyze the reports once they are received.

WhatsApp launched an extrajudicial channel of communication in the 2020 municipal election to receive complaints from the TSE. The focus is on quick response to potential cases of bulk messaging, which is forbidden by local electoral law and by the app’s terms of service.

We also developed a virtual assistant on WhatsApp with the TSE, as we did during Brazil’s 2020 municipal election. The chatbot is accessible through the number +55 61 9637-1078. It allows voters to interact directly with the electoral authority and receive relevant information about the vote.

Meta has hosted training sessions for electoral officials all over Brazil to explain our actions to curb misinformation, share details on how Facebook and Instagram work, and detail our content rules, which we call our Community Standards and Community Guidelines. We also offer workshops to candidates and their campaign teams.

The partnership with the TSE also includes booklets with information for the electoral community and a guide to combating online violence against women in politics, also supported by the Women’s Democracy Network (WDN) – Brazil Chapter.

Fighting Misinformation

We remove content on Facebook and Instagram that discourages voting or interferes with voting, such as incorrect information about the election date or candidates’ numbers.

We also work with independent fact-checking organizations to verify the veracity of reported posts that don’t violate our Community Standards. When fact-checkers mark a post as false, we reduce its reach on Facebook and Instagram.

People who still see this content in their feeds will see it covered with a label and a link directing them to more information from the fact-checker. In July, we increased the number of partners in our fact-checking initiative in Brazil from four to six including: Agência Lupa, AFP, Aos Fatos, Estadão Verifica, Reuters Fact Check and UOL Confere.

Since messages on WhatsApp are end-to-end encrypted, we fight misinformation on WhatsApp through measures to reduce message virality.

Messages forwarded on WhatsApp are identified with a tag. Since 2020, messages with five or more forwards can be resent to just one conversation, which has led to a 70% global reduction in the number of frequently forwarded messages. This year, we implemented a new forwarding limit on WhatsApp: now, any forwarded message can only be forwarded again to one WhatsApp group at a time.

Advertising Transparency

In 2018, we launched our transparency tools for ads about politics and elections on Facebook and Instagram in Brazil. In 2020, we began requiring advertisers who wish to run ads about elections or politics to complete an authorization process and include “Paid for by” disclaimers on these ads. This year, we’ve expanded that requirement to ads about social issues such as economics, security and education.

All posts with the “Paid for by” disclaimer go to the Ad Library, where they are stored for seven years. The tool is open and provides anyone with detailed information about political ads including  the ad source account, audience demographics and estimated spending range, among other data.

Protecting the integrity of the Brazilian election in 2022 on our apps is a priority for Meta. We will continue to share updates on how we move forward with this work.

See more information about our work on elections.

Source

Continue Reading

Business

Microsoft is a Leader in The Forrester Wave: CRM Suites, Q3 2022

We are honored to announce that Microsoft Dynamics 365 was identified as a Leader in The Forrester WaveTM: CRM Suites, Q3 2022. A few weeks ago, during his Microsoft Inspire keynote, Satya Nadella reminded us of the distinct value that Microsoft provides to organizations by leading the way in digital transformation and supercharging their systems…

Published

on

By

We are honored to announce that Microsoft Dynamics 365 was identified as a Leader in The Forrester WaveTM: CRM Suites, Q3 2022.

A few weeks ago, during his Microsoft Inspire keynote, Satya Nadella reminded us of the distinct value that Microsoft provides to organizations by leading the way in digital transformation and supercharging their systems of record. “Dynamics 365 is purpose-built for this new world of business process. Our intelligent business applications connect data, process, and teams, ushering in a new era of hyper connected business and offering unparalleled value.” And over this past year we have been proud to see our customers take Dynamics 365 and show that there are really no limits to what can be done when you unite data silos with industry-leading AI and integrate collaboration tools throughout.

From the Campari Group’s ability to deploy bespoke personalization to their event attendees with real-time customer journey orchestration, to Dextra Group’s saving a whopping 60 percent on their customer relationship management (CRM) cost while also increasing seller productivity and lead quality, and to the city of Richmond, Virginia transformation of their non-emergency case management capabilities to deliver omnichannel engagement for improved efficiency and also becoming benchmark for how governments nationwide can utilize digital tools to better serve their communities.

What makes our CRM and connected products stand out for our customers? Here are seven key insights we have heard over the past year.

  1. Dynamics 365 provides an end-to-end, full-funnel solution. Dynamics 365 is the only portfolio of intelligent business applications that accelerates revenue outcomes by transforming selling experiences with a single intelligent, digital, customizable solution.
  2. Robust AI insights at your fingertips. Dynamics 365 enables everyone, across every team, to make better and more impactful decisions by converting data into insights with the intelligence of Microsoft AI allowing teams to be more efficient and productive.
  3. Breakdown the barriers between people. We offer the leading workplace collaboration, video conferencing, and meeting software in the world with Microsoft Teams, which can connect seamlessly with our out-of-the-box CRM or be personalized to fit an organization’s needs with custom features.
  4. Personalize every experience. Dynamics 365 Marketing assists companies in more deeply understanding their customers and drives intent with AI-powered insights to deliver connected experiences—all the way from acquisition to retention.
  5. Streamlined, proactive, scalable sales. Dynamics 365 helps sales teams uplevel forecasting and revenue operations with built-in AI and machine learning and enhance seller performance with recommended next best actions, productivity tools, and real-time coaching.
  6. Breakthrough service capabilities. Dynamics 365 Customer Service helps organizations meet the evolving needs of every customer across every channel and increases customer satisfaction, while boosting frontline employee productivity regardless of location.
  7. Low-code transformation. With Microsoft Power Platform, organizations can provide anyone with the ability for low-code transformation with low-code, intuitive, extensible tools that seamlessly connect to Dynamics 365. 

It’s an honor for us that so many organizations look to us for help modernizing sales, marketing, and service operations. As Forrester states in its report, “Microsoft’s strong vision, the breadth of its suite, and its partner ecosystem and industry solutions drive its 40% year-over-year growth, especially in industries such as financial services, healthcare, and retail.” We genuinely believe that with connected data, underpinned by industry leading AI and insights, there are no limits to what organizations can do. From upleveling employee experiences, to improving team productivity, and building deeper relationships with customers. It is all available with Dynamics 365.

Learn more

To learn more about how Microsoft compared with the other eight selected providers, please navigate to The Forrester WaveTM: CRM Suites, Q3 2022 website and get your copy.

Source

Continue Reading

Business

Exchange Online Basic authentication is going away: What you need to know

Effective October 1, 2022, you will no longer be able to use Basic authentication to connect to Microsoft Exchange Online. If your organization uses server-side synchronization or the deprecated Dynamics 365 Email Router, you should find out now whether you need to prepare for the change. How will removing Exchange Online Basic authentication affect Dynamics…

Published

on

By

Effective October 1, 2022, you will no longer be able to use Basic authentication to connect to Microsoft Exchange Online. If your organization uses server-side synchronization or the deprecated Dynamics 365 Email Router, you should find out now whether you need to prepare for the change.

How will removing Exchange Online Basic authentication affect Dynamics 365 and Power Apps?

After October 1, 2022, any connection to Exchange Online that uses server-side sync or the Dynamics 365 Email Router with Basic authentication (username and password) will quit working. Dynamics 365 mailboxes that use these connections will no longer be able to:

  • Send email from Dynamics 365 through Exchange Online
  • Retrieve email from Exchange Online
  • Synchronize appointments, contacts, or tasks between Dynamics 365 and Exchange Online

This change doesn’t affect connections that use Modern authentication (OAuth 2.0 token-based authorization).

How can I find out if I need to prepare?

If your company is using server-side sync or the Email Router to connect to Exchange Online using a username and password, you need to act. There are a couple of ways to find out whether your organization is affected and what you need to do if it is.

Review your Message Center Posts (recommended)

The fastest and most reliable way to know if you need to prepare and what to do is to look in the Microsoft 365 Message Center. (You must have admin rights to sign in to the Message Center.) The Exchange Online team has been sending monthly Message Center posts to all affected customers with the following title format: “Basic Authentication – Monthly Usage Report – 2022.”

If your organization is using server-side sync with Basic authentication, you may also have received Message Center posts from the Dynamics 365 or Power Apps services. Look for posts with the following title: “Impact due to Exchange Online disabling Basic Authentication.”

The posts provide detailed information about the change and actions you need to take before October 1.

Check your Dynamics 365 email settings

If you don’t find any posts in the Message Center, read our guide on how to check whether your organization is affected and if it is, what you need to do before October 1.

Learn more

You can find more information, including FAQs, in the documentation:

Use of Basic authentication with Exchange Online | Microsoft Docs

Source

Continue Reading

Trending

Copyright © 2021 Today's Digital.