Connect with us

Business

Microsoft HoloLens 2 and mixed reality bridge physical reality and digital experiences

Across industries, companies are finding practical ways to bridge physical reality and digital experiences using hands-free headsets and augmented reality solutions to inform decisions and action on insights produced by smart, connected solutions. Mixed reality—a set of technologies that superimposes digital data and images in the physical world—brings new opportunities that have become instrumental to…

Published

on

Across industries, companies are finding practical ways to bridge physical reality and digital experiences using hands-free headsets and augmented reality solutions to inform decisions and action on insights produced by smart, connected solutions.

Mixed reality—a set of technologies that superimposes digital data and images in the physical world—brings new opportunities that have become instrumental to how we tap into unique real-world, human capabilities. This technology is becoming more widely used across organizations today and has proven to be transformative to task performance, learning and retention, and collaboration. In fact, the augmented and virtual reality market is expected to reach $372.1 billion by the end of 2022, and swell to $542.8 billion by the end of 2025 according to new data from the IDC.1

Microsoft’s comprehensive ecosystem of mixed reality solutions such as Microsoft HoloLens 2, Microsoft Dynamics 365 Remote Assist, and Microsoft Dynamics 365 Guides are helping organizations optimize operations, reduce downtime, accelerate onboarding and upskilling, and decrease costs with more precise, efficient hands-free work.

Microsoft HoloLens 2 and mixed reality solutions are driving material ROI across industries

Based on the Microsoft-commissioned Forrester Total Economic Impact (TEI) report, Microsoft HoloLens 2 is delivering 177 percent return on investment (ROI) and a net present value (NPV) of $7.6 million over three years with a payback of 13 months.2 Customers across leading industries are realizing significant value from deploying mixed reality solutions in their most common, critical work scenarios.

Manufacturing

Manufacturing companies deploying Microsoft HoloLens 2 and mixed reality applications to train their workforces, accelerate employee proficiency, and build more agile factories. Using Microsoft mixed reality, Manufacturers reduced training time by 75 percent, at an average savings of $30 per labor hour.2

Common scenarios in which manufacturers benefit from mixed reality on Microsoft HoloLens 2:

  1. Guided assembly and training: Empower employees to learn new skills and complex assembly tasks with holographic step-by-step instructions, no instructor necessary.  
  2. Remote inspection and audits: Enable remote employees to solve business problems in real time, using 3D annotations to access, share, and bring critical information into view.
  3. Connected field service: Connect field technicians with remote experts to collaborate seamlessly, heads-up and hands-free with content capture abilities, interactive annotations, and contextual data overlays.

“When you describe a problem, imagine that we are speaking different languages. When you explain it, someone on the other side may not understand precisely what’s happening, but when you show it in real time with the HoloLens, people understand.”—Eaton Vehicle Group. Read more about the Eaton Vehicle Group customer story.

Education

Educators are turning to Microsoft HoloLens 2 and mixed reality applications to help students embrace a new way of learning. For example, education institutions reduced 520 annual hours of instruction per expert by 15 percent.2

Common scenarios in which educators benefit from mixed reality on Microsoft HoloLens 2:

  1. Augmented teaching: Captivate students and bring education to life with impressionable, high-impact 3D visualization models that enable virtual collaboration and instruction.
  2. Experiential learning: Enable educators to build an experience-based lesson plan, integrating textbook concepts into physical environments to create a simple “learn by doing” approach for students—hands-on and unmediated.
  3. Scaled learning and research: Develop a scalable research collaboration model that improves efficiency of research, lab work, and medical training.

“We did a trial back with our medical students. The students that had been in the HoloLens lab scored 50 percent better compared to the rest of the med school class.”—Case Western. Read more about the Case Western customer story.

Healthcare

Mixed reality is empowering providers, payors, and health science experts to reimagine healthcare by accelerating diagnoses, reducing time-to-care, and enabling personalization. Using Microsoft mixed reality, healthcare providers reduced average consumables by 80%, saving $4,000 per trainee.2

Common scenarios in which healthcare providers benefit from mixed reality on Microsoft HoloLens 2:

  1. Holographic patient consultation: Enable healthcare providers to project 3D holographic visualizations of patients’ internal systems that provide procedural understanding—building confidence in upcoming procedures and/or treatments.
  2. Remote expert consultation: Support remote consultation and enable medical staff to consult colleagues with heads-up and hands-free through an interactive collaborative experience from anywhere in the world.
  3. Training simulations: Train medical staff with holographic step-by-step guidance without subject matter experts being physically present.

“Using Dynamics 365 Remote Assist, doctors wearing HoloLens, can hold “hands-free” and “heads-up” Teams video calls with colleagues and experts anywhere in the world. They can receive advice, interacting with the caller and the patient at the same time, while medical notes and X-rays can also be placed alongside the call in the wearer’s field of view.”—Imperial College Healthcare NHS Trust. Read more about the Imperial College Healthcare NHS Trust customer story.

Architecture, engineering, and construction

With Mixed Reality, architecture, engineering, and construction (AEC) firms are empowered to overcome design, modeling, collaboration, and building site challenges to enhance project quality, decision-making, improve productivity. For example, AEC firms have reduced rework by 75 percent, saving $44 per hour.2

Common scenarios in which AEC organizations benefit from mixed reality on Microsoft HoloLens 2:

  1. Clash detection: Enable onsite workers to preemptively identify issues, detect clashes, and gain buy-in of onsite workers and key stakeholders with overlay designs on physical locations. This mitigates late-stage design changes that could result in rework, budget overrun, and project delays.
  2. 3D plan and model demonstrations: Empower project leaders, designers, and engineers and improve customer service and sales with 3D demonstration and immersive visualizations.
  3. Self-guided learning: Equip onsite workers to view task instructions, essential data, and model visualizations while in the flow of work, increasing speed, quality, and safety.           

“We use Dynamics 365 Remote Assist on HoloLens 2 to work more effectively and share expertise at critical milestones. This not only saves us money but also helps us construct datacenters for our customers more quickly.”—Microsoft. Read the full customer story.

The Forrester TEI study validates how mixed reality solutions on Microsoft HoloLens 2 are empowering enterprises across industries to achieve more. We believe these technologies have offered not only innovative results, but long-term and sustainable solutions for training, remote collaboration, inspections and audits, field service, and more.

Next steps

We look forward to continuing this blog series with a deep dive spotlight on each of these leading industries. In the meantime, learn more about mixed reality applications on Microsoft HoloLens 2 and get started today:

Sources:

  1. Worldwide Quarterly Wearable Device Tracker, IDC, 2022
  2. The Total Economic Impact™ Of Mixed Reality Using Microsoft HoloLens 2 Report, Forrester, 2022

Source

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published.

Business

Facebook: Giving Senior Dogs Loving Homes

To help personalize content, tailor and measure ads, and provide a safer experience, we use cookies. By clicking or navigating the site, you agree to allow our collection of information on and off Facebook through cookies. Learn more, including about available controls: Cookies Policy Source

Published

on

By

To help personalize content, tailor and measure ads, and provide a safer experience, we use cookies. By clicking or navigating the site, you agree to allow our collection of information on and off Facebook through cookies. Learn more, including about available controls: Cookies Policy

Source

Continue Reading

Business

Celebrating many identities within a global community of impact: An Asian and Pacific Islander Heritage Month conversation

Srinivas Prasad Sugasani: It’s such fun to connect with you on Asian and Pacific Islander Heritage Month. As Asians and Pacific Islanders, I feel that we have so much to celebrate. At the same time, as we think about some of the events and realities that we have navigated recently, I’m curious from your perspective,…

Published

on

By

Srinivas Prasad Sugasani: It’s such fun to connect with you on Asian and Pacific Islander Heritage Month. As Asians and Pacific Islanders, I feel that we have so much to celebrate. At the same time, as we think about some of the events and realities that we have navigated recently, I’m curious from your perspective, Jane, what do you feel is different about this past year?

Jane Hesmondhalgh: We’ve continued on our journey of working to create an inclusive culture at Microsoft. And there is still a gap between our aspired culture and everyone’s lived experiences today. For some, that gap may be small; for others it may be larger. But the fact that at Microsoft we have this value system we’re aspiring to is, I think, very much aligned to the Asian and Pacific Islander communities.

We’re consistently working toward respect, accountability and high integrity at Microsoft. I would say that our continued work to make progress is not so much different this year, but that we’re focusing even more effort on it.

Unfortunately, this past year we have seen the continued trend of acts of hate toward Asians globally. But the fact that Microsoft is strongly supporting the community in the face of those is super critical for the community. And that much-needed support is not a one-time event where we say something and then we’re on to the next thing. It’s the ongoing recognition that acts against violence, injustice and inequities across the world are unacceptable.

SPS: That’s right. We’ve also been focused on community education in the wake of this alarming rise in acts of hate and violence — how the community can leverage safety practices, and how can we work with the local government communities to increase safety.

JH: Our Inclusion Council has also been really engaged in these discussions. Other examples of sustained commitment to the community include the events we’ve done to engage with external experts in ongoing learning such as Microsoft Include, and of course the support of our Asians at Microsoft Employee Resources Group (ERG). I have heard from the community specifically that one of the most powerful things they’ve attended this year are our community calls, where people have had the opportunity to talk through how they’re feeling with others who may have experienced similar things.

SPS: Based on what we heard from our community, we’ve also been increasingly focused on how we strengthen and support the advancement of the ERG and its members at the company. I am really proud of how we’ve been working with outside experts on leadership development across the company, all the way from entry-level employees to the most senior in the company. This is the kind of year-round investment that is directly benefiting the community.

JH: I’m so passionate about this piece — the leadership education for Asians and Pacific Islanders. When I started as the sponsor for the Asians ERG, that was the No. 1 feedback, that the community wanted unique and tailored leadership education.

As we know, there are 4.7 billion people in this broad community across the world. Asians and Pacific Islanders make up 60% of the world population. That really strikes me. Because within that, there are so many different perspectives. So, a question for you is, how do we ensure that different types of conversations and perspectives from the entire community are brought in?

SPS: As you said — 60% of the global population! And we are trying to represent diversity within the community at that scale. It’s actually one of our strategic pillars in our ERG — including all community members. I think we’re doing a really good job with that. The leadership team has ensured that we include many voices, and as a result of that diversity of thought, we’ve seen new steps and actions being taken. For example, we had an Asians ERG art exhibition. We had a day of remembrance where people could talk about their practices, cultures, ancestors. We had a stand-up comedy event. And we’ve focused specifically on women inventors. Those are just a few examples.

So, focusing on the many dimensions of identity within our global community ensures that we can all share our experiences and learn from each other.

JH: This leads me to reflect on the word “community” and what does that mean? With a global team located all over the world, how do we bring everybody together in a sense of community? At Microsoft the community is a combination of people, cultures and beliefs. So, I think that community piece is our connection to the history across the Asia Pacific region. Within this vast land mass, we can appreciate and understand the differences and uniqueness of the people in the sub-communities and societies. We talked earlier about Microsoft’s culture and values. I think one thing that helps us is that Asian values around integrity and respect are very similar to the company’s. And then of course we go beyond respect to actually celebrating our cultures. Each of our ERG chapters and groups, each culture, is a contribution that is valuable to the world.

And these values are actually critical for the work ahead, right? This year, next year and beyond, we want to tackle the biggest problems that divide us as a society. And we’ve got that microcosm of society within our Asian and Pacific Islander community. We can play a huge role in landing the mindset of interconnectivity and learning both within and outside the company. Each person must be committed to driving positive change, be more intentionally inclusive in the workplace and build our empathy. With this, we can build momentum to meet the challenges of the world.

SPS: Well said Jane. As you’re speaking, I’m thinking about my own personal journey as well. Part of my life I lived on a farm in a small village. I experienced a community there where everybody looked like me, spoke like me with a very similar kind of language. When I lived in various cities, that was the first time I’d experienced people looking like me but speaking different dialects.

And then when I started working on a multinational level, I encountered people who had such a range of cultural differences from me. What I’ve learned is whether it is living in a village, in a small community or at the global level, human values remain the same. I’ve realized more recently that as things become more complex, more turbulent, and we do not know what future will hold, the constant is the values that we all stand for. And that is true across the Asian and Pacific Islander communities, and all across Microsoft and our nine ERGs and many dimensions of identities.

JH: You know, I never thought about it in this way but because you shared a little bit about your own background, I’ll share something about when we moved from the U.S. back to the U.K. In his new school, my son felt left out, and suddenly struggled with questions around “I am British, but do they think I am American or Chinese?” He didn’t feel that sense of belonging, and all these new questions of identity came up which he held to himself. Things did get better, but it reminds me that it’s all of our responsibility to help each other understand that while people are different, everybody has something to offer. People need to feel like they’re valued and that they can contribute without being judged.

SPS: It is so true. Thank you for sharing that. Are there any misperceptions about the Asian and Pacific Islander community that you would like to address?

JH: I’ve heard people say things like, gosh Asians are good at math and science, and they have an easier entry to STEM fields and occupations. I don’t know that I would ever categorize it as easier or not easier. There are many Asians who are not good at math and science, right? It’s a generalization, and there are a lot of these.

Another misconception is that because the Asian population is large, there are a lot of Asian leaders. But actually, the statistics have shown that we’re the least likely of all racial groups to become managers and executives. We need more role models and pathways to that senior level, which is where those development efforts we spoke about earlier come in. And of course, some other misconceptions came up during the pandemic around Chinese people.

So again, what combats these types of misconceptions and harmful stereotypes is learning and building our understanding and empathy for one another.

SPS: I absolutely agree. We will continue this work with the Microsoft communities and our leadership. I look forward to the impact we will make in the coming year. Thank you so much, Jane, for the chance to have this conversation. I look forward to our celebrations and recognition this month!

JH: Thank you, Srinivas! Happy Asian and Pacific Islander Heritage Month!

Tags: diversity, inclusion

Source

Continue Reading

Business

3 ways to turn your field service operation into a revenue-generating machine

For decades, companies have relied on skilled technicians to repair equipment and engage with customers in the field. While these technicians were often the only representation that the customer would see, their skills, processes, and systems were seldom seen as critical aspects of the company’s revenue cycle. Until recently, many field technicians or field service…

Published

on

By

For decades, companies have relied on skilled technicians to repair equipment and engage with customers in the field. While these technicians were often the only representation that the customer would see, their skills, processes, and systems were seldom seen as critical aspects of the company’s revenue cycle. Until recently, many field technicians or field service teams were merely thought of as necessary cost centers. But like other parts of the organization, even the cost centers must learn to innovate and discover additional revenuegenerating opportunities.

Field service is the process of organizing and managing work tasks that need to be completed at a particular location, usually a customer site. The field service process often includes many variables and can be quite complex. It encompasses dispatching, scheduling, skills matching, and route optimization, to name a few. Many people have been in a situation where they’re expected to wait all day for a technician because they’ve been given a broad arrival window time between the hours of 8 AM and 4 PM. Well, that’s field service—albeit, a rather inefficient model.

As the field service domain evolves, companies are learning their inefficiencies in the field can quickly cost them revenue as customer satisfaction is negatively impacted and the lifetime value of their customers decreases. And while companies across all industries are realizing the extended costs of inefficient field service operations, those that are innovative have begun to understand how to also leverage field service to generate more revenue. Cost reductions by becoming more efficient can be great, but reducing costs while increasing revenue is pure gold.

Here are three ways to drive revenue through your field service operations and how Microsoft Dynamics 365 Field Service can help create efficiencies.

1. Lead generation

This may sound odd primarily because lead generation has always been a staple of marketing and sales operations. But who else gets to know your customers better than your field technicians? Here’s a quick personal story:

After a recent move, I called several internet service providers. For starters, I selected the provider that could deliver service in the least amount of time. Upon arrival, the technician asked about other services, particularly mobile phone service. Since I had a different mobile phone carrier, he said they have specials and asked if I would be interested in hearing them. Shortly after confirming my interest and completing my internet installation, a field salesperson knocked on my door and converted me over to their mobile plan. A lead generated and a sale transacted—all originating from the field technician’s simple question.

Field technicians are skilled workers that often have a series of tasks needed to complete the service. By simply including a question or by noting a specific item on their task list, a Microsoft Power Automate flow can be triggered to automatically create a lead and route it to the sales team. This creates a qualified lead for the sales team and a cross-sell revenue opportunity for the company.

2. Expanding business units: Field Service-as-a-Service

To truly turn your field service operations into a revenue generator, the current operation must become efficient. Efficiency requires innovation; that is, innovation of processes, system platforms, and people. When it comes to field service operations, it’s safe to say not all organizations innovate at the same pace and some prefer not to innovate at all. This is where your innovation and efficiencies can become a revenue-generating asset.  

For example, a large healthcare facilities provider began as a facilities management operation. They provided facilities management services to the vast and growing network of healthcare providers. Continuing to innovate and drive efficiencies with Dynamics 365 Field Service, the healthcare facilities provider quickly recognized the value they could bring to other healthcare provider networks and began offering their services to other hospitals. By leveraging their efficiencies, they were able to provide great value to more than 160 hospitals which allows their customers to create better patient experiences. The healthcare facilities provider is a great example of how field service efficiencies were used to create a revenue-generating business unit.

3. Connected Field Service: leverage data

Connected Field Service leverages IoT data collected from device sensors and integrates with Dynamics 365 Field Service to create a new revenue-generating service model. Connected Field Service allows organizations to graduate from the traditional break-fix service model to a proactive and predictive service model. This shift creates opportunities for organizations to market and sell new service offerings that yield greater revenue and increase margin.

A connected field service example is a Pacific Northwest mechanical contractor company. The organization specializes in developing energy-efficient buildings. However, by capturing the data from IoT sensors, their connected field service solution enables them to offer post-construction optimization services. IoT sensors capture a building’s energy levels and proactively dispatches a service technician prior to failure—thus, ensuring operational efficiency within their customers’ facilities. Building on their efficiencies, they can conserve and reduce travel costs by performing remote inspections and service with Dynamics 365 Remote Assist. Such efficiency creates opportunities to sell more advanced support offerings thereby increasing revenue and profitability.

Learn more about Dynamics 365 Field Service

The good news is that becoming more efficient in field service operations can be extremely valuable to your organization. The better news is that through innovation, field service operations can even be transformed into a revenue-generating machine.

Source

Continue Reading

Trending

Copyright © 2021 Today's Digital.