Business
Migrate from Customer Service Hub to Customer Service workspace
Starting February 2025, new Customer Service customers with Enterprise licenses will only see the Customer Service workspace app. Source
Business
Unlock the Microsoft Copilot Studio-powered customer survey
With the Copilot-powered customer feedback survey in Dynamics 365 Contact Center, contact center managers can use the generative AI capabilities of Copilot Studio bots to streamline the survey configuration process across channels. Source
Business
Facebook: New Instagram DM Features to Help You Stay Connected
We’re introducing message translation, music stickers, scheduled messages and more for Instagram DMs. Source
Business
A new level unlocked – The Official Microsoft Blog
Today Microsoft released Muse, a first-of-its-kind generative AI model that we are applying to gaming. But it’s so much more than that. What we’re sharing today is a huge step forward for gameplay ideation. And what’s even more exciting is what this breakthrough represents in our journey of building and using generative AI, and what industries,……